Benchmark Senior Living

LOVE IT HERE. Best move I ever made. Not only are the people who run it are super nice but the residents I have met. I would recommend to others.

What we like the most about the community is the people and the Inclusiveness to new residents. Yes, we would absolutely recommend this community to other families based on the experience so far.

My only comment and my only reason why I don't give it a five is because you do ask for things to be done and they don't get done. Like maintenance things is what I'm referring to. I would recommend it to others for sure my father loves it. My father really does love the place and we looked for a year and a half. So we put a lot of time and effort into finding a place that he felt was comfortable and also we talked to people who lived there and we did not hear one negative comment from anybody. And that really made a big difference in my father's decision also. Knowing that other people had struggled with the decision, like he was, and how much they felt it improved their life.

It appeared great Very large to get around as I'm in a wheelchair currently. Nice place when u come in

Academy Point is the perfect place for our 95yo mom. She enjoys the activities provided, socializing at meal times and having visitors. The staff is very friendly and everyone knows her name. They check in on her several times a day. Her 1BR unit is a little small but she has gotten used to it. We are happy with our choice.

Overall a good experience. Yes I would recommend them

My family member did not get along with one patient. He was young, car accident victim. They would read each other.[name removed] was forced to hire an aid 12 hours a day, private pay, to stay at the facility. Therapy private aid did most of the work for [name removed] Showed, cleaning, washing clothes, etc. he went through his money pretty fast. Some of the aids would not go out of their way to help. RE: if the aid was watching the patients, she would sit and watch. She would not get up from her chair to unlock the door to the laundry room behind her. My family member had dementia behaviors. I feel he should have received meds to help him.

Good care for residents

We had a very good experience given the circumstances of my Mom's stay which lasted eight months. Yes we would recommend

Overall it was a good place and the staff was very good and caring. The place was very clean. At the beginning, my mother fell out of bed almost every night and it took them awhile to find a good solution. Quite often we would find her in the public spaces asleep in her wheelchair and there was no supervision. It was very expensive and perhaps I expected too much.

Overall experience for my Dad (who is in the memory care wing is very good). All staff are very friendly and helpful in addressing issues that come up. The facility has activities throughout the day for residents to keep them engaged, such as drawing and word games. There is a snack time at 3:00 p.m., there are movies to watch in the afternoon and evenings. During the fall/spring seasons, there are trips to local museums. Last year during the summer, my Dad attended a baseball game at the College of the Holy Cross. Hourly checks are conducted while residents are sleeping. The facility is kept very clean. Dining rooms are nice. My Dad likes the food that is offered. There is a salon on the premises. Additionally, you can sign up for on the premises medical, dental and podiatric services. I have done this for my Dad and am very satisfied.

Administrative and office staff do not always communicate to the people providing care in the Memory Unit. Yes, we would recommend Benchmark at South Farms to other families based on the experience so far.

Everyone is welcoming- lots of activities, clean, food ok- nice friendly staff- transition can be tough- they can help you with that! wry nice place!

All good except short staffed. Rugs should be cleaned more often in rooms. [name removed], my mom and sister [name removed] have been residents.

I would recommend Benchmark to anyone. Let's just say my wife was adamant that she didn't want to be in assisted living, and the staff certainly heard about it. Benchmark was understanding and patient with her, and after 6 weeks there, my wife has adjusted pretty well. I'm very pleased with Benchmark and with A Place for Mom in helping place my wife after she was rejected by the initial recommended facility.

I would give them a 4. The staff is very caring, the facility is clean - like many places they were struggling with enough staff. Overall this is a place I would recommend.

Overall, highly satisfied, but it is expensive although in line with other facilities. Facility makes a great first impression. Management was very accommodating. I got good feedback from a number of sources. Memory Care unit is very good. Almost all the staff is kind and caring, but not all.

Atrium feels very homey as opposed to institutional. The administration is friendly and responsive. The meals are well prepared with a good variety. Lunch is usually a larger meal with a lighter dinner. Activities are available morning and afternoon and the staff makes an effort to get the residents to participate.

Everyone has been very nice, helpful & supportive. The food is ok but I hear they are getting a new chef. Room sizes and amenities offered are very nice.

I was told it would cost no more than [fee removed] per month and then they tried telling me after a few months that my mom was the highest level of care. She Did Not need a hoyer lift and was an assist of 1. I loved the activities/music for her and the nursing staff was excellent but then they charged me [fee removed] in [date removed] so I needed to move my mom out of the atrium to locate a memory care that provided safety and interaction at a more reasonable cost