Benchmark Senior Living

My mom was very happy there. It was a very positive experience. My only complaint was that we were facing a big increase in cost after only 9 months. Be diligent about signing contacts. Sit down and go over them in person. We never paid the increase because my mom died suddenly

The facility is great. The residents get a call button to alert staff for help. It is a private pay facility, so medicaid funds are not accepted. We've recently learned this and revisiting other agencies that do accept state funds (when that time comes, within next 3 years, most likely)

I was happy to find a wonderful place for my mom. After her home evaluation she was accepted into the assisted living traditional care level. They were aware of mom’s needs for frequent cuing & her inability to make decisions. .After about 3 wks they said that she needed memory as she was having a hard time adjusting and needed more emotional support and cuing. Well to my surprise now I’m facing a $[removed] increase for her care in just a short time. I don’t understand the sharp increase. Mom does not wander, she baths, dresses, feeds and walks independently but somehow she’s now considered level 1 vs standard care. The cost for dispensing medication is another mystifying concern. In Assisted Living an aide hands mom her meds for $[removed]/month but now in memory care they charge an extra $[removed]/month to perform the same function. Standard over-the-counter meds now require pharmacy bubble wrap but yet the aid could just hand her the pills. Overall I’m happy with the staff & care but not the cost.

Mom there for 5 years Sister now in CC for 3 months

Very professional, clean and attentive

There could be some improvements to those with special dietary needs - for my mother it is finding something to eat that is on her diabetic diet such as low carb and low sugar. There also could be more up to date movies and more arm chair activity and exercises for residents who have limited mobility.

Okay on experience, no additional comments and yes on recommendations.

My mother has been a resident of split rock for a little over a year. She is considered an independent living with no personal aid care. She does get some minimal house keeping. I have had issues regarding lack of house keeping. The activities they offer are wonderful and the staff who run them are also wonderful. Unfortunately my mother who has declining memory does not participate very much although staff does try to encourage her. My mother is a very picky eater and doesn’t eat much. Unfortunately my family will have to decide what will be best for my mother. She is 92 and will be needing supervision and more care.

The apartment on 3rd floor was very warm. Could not adequately control temperature in the apartment. Overall staff was wonderful. Great with my mom and responsive to me. The nursing staff were very responsive. The food was ok. Mom only ate in her apartment. Delivered in styrofoam containers. Not always warm and times of delivery were inconsistent. Seemed like good activities but mom would not participate. The cost did increase significantly within several months Note: mom transitioned out of Benchmark in [date removed]after 10 months. Moved to [community name removed] L for 7 months. Then [community name removed] for a month. She passed in [date removed]

My family member has settled in nicely staff has been great very good food and residents are always clean.

The overall experience has been good. The meals are the only thing my father complains about. With the activities they offer a lot of extra things and lastly value for cost the cost of care for my mother who is in a memory unit is outrageous but her care probably is worth it. It's just hard for an average family to sustain, that kind of cost my father's cost because he is doing well mentally and physically is no more than an apartment would be so I'd say yes his cost is doable.

I know that staff is always a problem to get and they have had some that should not have been there but they have a great administrator who has only been there a year and she is wonderful. She is right on top of everything. They have a lot of great staff. It is so beautiful around the inside and outside of building, it's a must see. Always clean. My sister loves the people that help her. I think the activities could be changed up more. But it would be a place I would go to.

Very impressed with the cleanliness. I just checked with my sister and her number one thing that has made it a great experience is that "the staff is kind". I can't put my finger on it but it's just the overall experience. The minute you walk-in everyone at the front desk is nice. It's clean. There's always something going on (activities, music, etc). They post often on Facebook. I see my dad in several pictures. the harbor wing where my dad is - That's the dementia area - always clean. Staff is always nice. They're on top of things. I would like to add this - we went through the initial process and it would've saved us a lot of time if they had just said upfront that an incoming resident needs about $1 million. It was a great place and we wish we could've afforded to have him go there, but I felt like we wasted time not knowing that the minimum requirement was $1 million.

I would definitely recommend the community. I think the staff there is very kind and try to be as accommodating as possible. My parents would prefer more frequent housekeeping services and more flavorful foods.

The professionalism and compassionate care they gave our mother. Also, the cleanliness of the room.

Within a couple of weeks, many staff members, at all levels and roles, knew our loved one's name. That impressed us. And, who wouldn't love ice cream socials every day???

I would recommend the community, however the cost is out of alot of elderlys budget. They should accept Medicaid.

They were great until my sister got sicker. They did their best but the cost got very high. My sister died there in hospice care The staff are all very nice and try their best.

Benchmark at Rye is a great facility for those who are seeking memory care. We chose this facility due to the location, the reputation that they have in the area and the presentation.

I would definitely recommend Benchmark to a friend. Since it is a smaller community there is a lot of personal service. The staff knows everyone and is attentive to their needs. We did have a bit of a communication challenge with the nursing staff but it is fine as long as you are proactive.