Benchmark Senior Living

Everyone at The Village At Willow Crossings cares about the residents living there and how they feel. The food is very good, there is always something new. The move in was fine we did it ourselves. The activities seem to be enough to keep my loved one engaged. Overall, The Village At Willow Crossings is a great Assisted Living Community. My loved one really likes the vibe there.

What our family likes the most about The Arbors of Shelburne community is the friendliness of the staff members, and it is comfortable being there. Based on the experience we have had so far, we would recommend this community to other families.

We are currently residents at Benchmark Senior Living at Forge Hill and overall things have been good for us here at this facility. Our move in process was timely and efficient. The staff here are very friendly, positive and efficient. The variety of meals is unlimited. However, they are often only lukewarm. I've already spoken to one of the chefs about that. The facility is very clean. So far overall, I have no complaints. However, many of the other residents are extremely negative about everything.

My brother died 9 days after entering, so our experience was very limited. While preparing for my brother's transition, the staff was extremely accommodating. The facility was very clean, food good, and the personal care--bathing, shaving, etc-- was rendered in a caring way. The monthly fee was very high because he required so many services, and we didn't have enough time to assess if he was actually getting the level of care we paid for. [name removed] was very debilitated so I do not know he if participated in any activities. There was some accommodation to assisting me (the resident's older sister, who lives out-of-state) in emptying his room--but not nearly the same attention as in getting him in! Based on my mother's experience in care 16 years ago and this, I would rate it 4--but I hope never to need such care myself.

What we like the most about the Capital Ridge at Providence community is the comfortable and personalized care from the staff members. Based on the experience we have had so far, we would recommend the community to other families. However it is expensive, but the community is well ran.

We picked this community because, it was the only place in the area that could accommodate the physical needs of my loved one at the time, location, and the place looked great at the time of the tour. They have lack of activities, which causes lots of boredom for the residents. Communication between family and staff needs improvement.

What we like the most about The Atrium at Veronica Drive is the quality of care the staff members give to my mother. Based on the experience we have had so far, we would recommend this community to other families.

We rated the overall cleanliness a 4 because of the construction that is taking place. The reason we gave the activities a 3 overall is because it is hard for non-English speaker to participate fully. We really like the sense of community. The staff seems to be made up of very caring, kind individuals who regularly tried (in their own ways) to make my grandmother feel included despite the language gap.

For the overall experience I would have given it a five, except for some minor things, like the air conditioning condensation drips from the ceiling, and creates a slipping hazard for the residents, which I have brought to the attention of the Director and he seemed nonplussed about. He really was very unconcerned. And the other reason I didn't give it a five was that there were several promises made that did not come to fruition, for example, my loved one was told that they would not need to have an assigned seat at meals. The very first day they assigned them a seat at meals. I gave cleanliness a four because I went into one of the public bathrooms on the main floor one day and there was excrement all around. Someone must've had an accident in there and I reported it immediately and it was cleaned. Otherwise the place is spotless. I gave the quality of care a 3 because they took my loved one off of a drug that they should never have done. They are OK now. And the nursing staff is not as attentive as they could be at times but the aids staff seems to be very good and compassionate. Except sometimes on the weekends when there are substitutes there and they're just not giving the same service as the weekday people. As for the Meals/Dining, I gave it to two because the service is extraordinarily slow. The food is not that great. I understand it needs to be prepared with no salt or low salt but it's not that it's tasteless. It's not always appetizing. And the service is not great. I gave activities at three because I think that they could mix up the activities a little bit more. They have pretty much the same activity schedule on a two week rotating basis and I think it's it needs a little freshening up. My loved one is very happy with it though. As for the value for the cost, I gave it a three, because I feel like even though the room rate seems to be comparable to what other places are, they have put my loved one on a higher level of care, and a higher level of medication dispensing, which really drives the cost. They also refused to waive the [fee removed] community or entrance fee even though most other places that we visited did waive it. I feel that it could be less expensive for the entire package that it offers. Having said all of this, my loved one, has decided to stay there permanently because they have heard from everyone there that it's the "best place" and they are happy there. I feel that it is the best place to we have seen because it's a four year old campus, and it really doesn't look worn or smell bad yet. so the décor is pretty. The paint is new. Everything looks good and my loved one is happy there. That's the most important thing.

I love that my Mom is encouraged to attend activities at Greystone Farm at Salem! I never thought of her as a joiner, but she has been participating in many things. The staff is very kind to my Mom. The nursing staff has really been there for my Mom throughout diabetes issues and dental issues. Many thanks to them. I've been there for meals and they are well planned and taste good. I love the Bistro option. My Mom is happy with the food as well! Very important! The move in was easy due to attention and care from [name removed]. I would highly recommend this facility to others.

My mother is a resident at The Village at Buckland Court. The front desk staff is top notch! They gave us access to an alternative door during the move in process. This facility has great programming and great food. The housekeeping and laundry both do a good job and have consistent schedules, which is helpful! The staff have a careful process in place if there's a resident with Covid. The nursing is a little slow to respond, but it's for routine concerns not for anything urgent. Overall, I would recommend this facility to others.

Our family had an in person tour with Benchmark Senior Living and we thought they did a very nice job on the tour experience, we liked them but it was another communities location that was going to be the better fit

It comes down to no one is going to take care of your loved one the way you would want to buy bottom line- my mom was safe and all her needs were met. All these places are sooooo expensive. I would mind spending the money if it went to the aids and the ones really doing the hard work not the big guy

Things that stick out the most - Very friendly staff; warm and welcoming. The facility is very clean and nice. I would like to see them pay a bit more attention to my parents' personal appearance, but that is not crucial. My parents are happy and engaged. I would absolutely, highly recommend Benchmark of Rye to those looking for memory care for their loved ones.

The aides and activities team were wonderful and really cared for my Dad. The nurse [name removed] was also really kind. I had issues with the director of nursing though. She was difficult to reach, often unresponsive, and once accused my dad of having "bad manners". I was appalled by that comment, being directed to a man who suffers from dementia. Overall I would recommend Branches, but had a bad experience with the one nursing director

Overall we loved my dad's experience at the crossings in Leominster, which was about 4 months. Dad had dementia, which continued to advance quickly. They were wonderful helping us navigate his care. My only 2 complaints were that dad had neurovirus about 1 month before he passed. As family members, we were all exposed, either from him or the surfaces in his room. Some of us were very sick. I asked that the room be thoroughly disinfected in an email and believe I was ignored. It was never done. The virus was known to be at the crossings for quite some time. We continued to get sick a good month after he had it. My only other disappointment was that after dad passed early on a Saturday morning at the crossings, we never received any condolences from the director, who was wonderful during my dad's entire stay. I only bring it up so that he can be made aware of how nice it would have been to receive a call from him.

I really feel like my mom is in good hands.Staffing has been an issue because of the tight employment market. I like the staff a lot but they just need a few more qualified people. My loved one is in the memory care unit and chooses to not participate in activities unfortunately. Responsiveness of staff can be spotty. There are a few really stellar people who know what's going on and when you have a question or issue, they get back to you quickly. With others, it's like crickets--no response, nothing.

We could not have found a better home or better care for our 90 year old Mom. She has always been an independent woman, but as she aged has become more isolated in the home she has lived in for more than 50 years, almost 30 of them alone. She is now living with new friends right outside her door. And company at every mealtime. And food prepared for her that she likes. And has her hair done weekly. She participates in an exercise class daily, and tells us about the activities that she is enjoying participating in as well as opportunities to share some of her skills with others. The staff is very caring, she considers many of them friends too. Though she still struggles with this big change in her life, she appreciates that so many things are better and easier for her. We look forward to a day soon when she thinks less of what she left behind and can more fully enjoy the many blessings of where she is now.

Benchmark Senior Living at Robbins Brook facilities were modern and clean. There were more men in the facility comlared to the others. It appeared to be the best fit, and also, it was my ideal choice in my town. I would recommend to other families.

From the start of the search, their staff were very helpful and empathetic knowing the decision was very difficult. The staff are very attentive and proactive. They communicate well with the family about medical issues and involvement in activities. The staff know residents and family members by name and welcome everyone! Housekeeping is good, but at times you need to remind them of things they might have missed. The meals are good, but the menu should change seasonally so they don't get tired of the same foods. I do recommend this facility to family and friends.