Benchmark Senior Living

Common areas are clean, daily sides often forget to empty mom's wastebaskets. The staff are friendly, although mom had plant in hall next to window that all admired. Went missing one day. With the quality of care they stepped up services after hospital stay, however additional help is very spotty, mom often gets impatient and showers on her own. Our loved one likes food but says it often isn't hot enough. Dining room is cold, many residents wear jackets during meals. With activities they are no longer providing residents printed list of weekly events, requires going to main desk to find out what's up that day. Value for cost - don't see value of stepped up care

Overall, from what I've seen, things have been great at this facility. The facility is very clean. The staff is great. My loved one has mentioned that she likes the food. Whenever I ask her if there's anything she would like me to bring her to eat, she says no. Quality of care is not something I can intelligently assess, but I have noticed my loved one is doing much better and it makes me believe she should stay at Bedford Falls. I have not been to any of the activities, but my loved one did mention a very enjoyable time with one particular entertainer.

My loved one is a resident at The Village at South Farms. The staff is friendly. I think they should have more Aides on the Memory Care floors, dependent on resident needs. Housekeeping is fine, nothing spectacular. I would recommend this facility to friends and family.

Our family cannot comment on activities because our loved one did not participate in them, but based on the experience we have had so far we would recommend the River Ridge at Avon community to other families.

Overall the value is good and all of our likes about the community follows the higher scores like cleanliness ad friendliness. What we also really like is the have a nice family room for family gatherings where they have a reasonable menu the family can order from. It makes it really nice when we can bring family to visit our loved one. The staffing is the biggest day to day challenge that everyone in this industry is facing, and at times it can be very apparent here. Sometimes the staff they bring in to help could be trained a little more but they just don't have the time to train. However we do believe the director and her staff are trying very hard to resolve the staffing issue. The staff there are very nice and really work very hard. We would certainly recommend this community to other families.

We went here for more support for my uncle needing help transferring. The staff is very experienced and good at this. We came from a smaller facility where staff visited residents frequently. Found this larger facility to be less personal. However, they have excellent physical and occupational therapy support. My uncle gets it delivered to room usually. Often cold, in Styrofoam. He needs more help with it than they usually give.

[name removed] was a nice community, in fact they were most likely our second choice. However, we preferred another community a bit more and decided to go in that direction.

I would definitely recommend the community to a friend-especially because of the staff, they take care of my parents like they were their own. My dad had a seizure the first month there. Everyone from the waitstaff to maintenance/cleaners to front desk to the nursing staff were fantastic. They handled everything like professionals and were so kind and caring to my mom as my dad had to stay in the hospital for a couple of days. They were in constant contact with me about both of my parents daily. They made sure my mom was cared for being alone. When my dad came home the care continued until they both were settled from the incident. Benchmark was the best decision we made.

The location is lovely. You have to review the billing very carefully. They are not responsive to questions. If your loved one has dietary needs, this is not the place for them. They don't seem to be willing to accommodate even the easiest diet restrictions.

For the retired professional who belonged to a country club they would like the atmosphere at Greenwhich Farms. It's for a discerning resident who can afford an ala carte fee schedule. The staff is very friendly caring and helpful.

The staff from top to throughout is warm and caring. Not sure if they are yet fully staffed. Good amount of activities for the Memory Care side. Perhaps the meals on Memory Care could use a little attention. I would recommend this facility to family and friends.

We are very pleased that our sister is living comfortably and safely there. We picked this community, because It had a locked memory, and assisted living. [name removed] worked with us to get our sister in there quickly, which we needed. We hoped we could have found a less expensive place but do not think we would have been as happy with an other facility.

The Birches was helpful in getting my loved one in. It's very expensive, but they've done quite a bit for her. The food is really good. The nursing care has been really good. The administrative side is not quite on that same level - they've been a little bit slower in their responses.

Middlebrook Farms at Trumbull is in a nice, quiet residential area. There is plenty of parking and it is easy to get to. The staff are very friendly and welcoming and they take very good care of their residents. My mom is a foodie - there are 2 sittings for the meals and she says the food is cold when it is served and sometimes they do not have enough of the specials. There are some things that she likes and some things that she doesn't. Overall I would recommend Middlebrook Farms to others.

This was a beautiful place, with lovely outdoor space. I liked that you could walk along a private path to a nearby Starbucks. The rooms were very small with kitchenettes instead of full cooking. I thought the memory care unit at this facility was far superior to Maplewood. Cordingly Dam has a memory unit on the top floor with a dedicated garden/patio. It is flooded with sunlight and very upbeat. At Maplewood memory care is in the basement, dark and overcrowded.

The thing that sticks out most to me about The Arbors of Shelburne would be all of the caring staff members.

The staff is very caring and go out of their way to make residents feel known and safe. There are some inconsistencies in services that need to be monitored by family members.

They struggle like every other place that is managing large numbers of people. Sometimes things are cancelled which is disappointing. For example they say you can have anything you want for your birthday food wise but it is not entirely true. So there are just little things like that. Overall my mom is difficult and they are handling her beautifully. We have been very happy with the nursing staff and the care she is receiving. I would absolutely recommend Greenwich Farms at Warwick to others looking.

I think Benchmark is a good place. I like that the services are a la carte. Sometimes communication is broken, and it 's hard to get return phone calls.

Greater transparencies, especially for extended family if they wish to contact or speak to members of the staff or to their loved ones, especially during Covid outbreaks. Better inventory processes as it applies to clothing and personal items. Otherwise, care and attentiveness to patience is spot on.