Benchmark Senior Living

I think the facility was pretty clean, including my loved one's room. Although tidiness could use improvement, for instance the way clothes were put away, etc. Perhaps my expectations were not realistic. The staff were very friendly, but they were understaffed. I think there was some confusion/misunderstanding between the director and myself. I was told they would have a podiatrist coming in, as well as OT and PT, which I said I was interested in. And she said my loved one would be getting all of those services. But that didn't really happen. She only got those services the last 2-3 weeks she was there during a 2-month respite stay. And when she got home and I looked at her feet, it did not look like she had seen a podiatrist. They said they would go on outings for ice cream and things, which never happened. And I was told different reasons as to why. I think their communication with each other could use improvement. They would contact me and say she urgently needed Depends, but when I would get there, she had two packages in the closet. Same with a "lost" sweater that was right there in the closet. But everybody was very friendly to deal with. My loved one was always clean and in clean clothes. Her general care was always fine. I just think there were some misunderstandings. They kept in contact with me, and I appreciated the communication. They included my loved one and invited her to activities. I think they did a good job with activities and offered a variety of different things - music, coloring, puzzles, etc. I just would have liked to see her get outside more. But overall I feel like it was a good value. And for respite care, I would choose The Atrium over skilled nursing in a heartbeat.

Our family had an in person tour and the people were nice but the dining room was very small, not very appealing and almost looked like an office break room. It felt kind of cold, so if you are someone who just wants to be alone this is probably the place. Also the pricing structure was not going to work with our family.

We chose The Branches because of how clean it was, everyone seemed to be happy, and I was just happy from the minute we walked in. They offer private and shared rooms, he is in a private and it fits him well. I would for sure recommend to others.

Overall the facility seems a little understaffed, and I know so many places are right now. The nurses are very sweet with the people. But I don't think they have enough of them to really go around. We have to kind of bother them to makes sure our loved one regularly showers. The staff themselves I really do like. They are very caring individuals. I don't see as many activities going on as I would like to see, but they do singing and dancing, which is a lot of fun for the residents. I've seen trivia type of questions and polishing their nails. Cleanliness could use some work. The carpets have little stains and are well worn, and we've had to call their attention to some things that need cleaning. We see a lot of dust. And that's hard to see when I have a different family member at another community that's kept really clean.

We chose Benchmark Senior Living because it was close to where mom used to live and close to her church she goes too. We also got a better feeling when walking in here compared to some other places we looked into. The room sizes are good. I would recommend to others looking.

It's a friendly place. They take good care of you. They're really on the ball here usually. I've had no problems at all so far. The living space is 1500 square feet, more than spacious. They come in once a week to clean and do an okay job. The food always comes out hot, and they serve it promptly. Usually it's ample, and if you want seconds they provide them. It's better institutional food than you would normally get.

The day to day staff members and the residents are so friendly, warm and welcoming. However the nursing staff is not friendly at all, and do not express empathy towards the residents or other staff members. The meals are great and the dining staff is amazing. The activities director [name removed] is truly the best. He is fabulous and very caring.

We chose The Atrium at Veronica Drive because it was recommend to us by someone in our Alzheimer's support group. The room sizes at the facility are excellent, she is in a private room. I do think they could offer some more activities. but they may just not have enough staff. I would recommend them to others looking.

Its not like living at home.

Our family was able to do a virtual tour and they did a good job taking us around the community. We were looking into another community at the time, and the reason we did not choose Benchmark was because they did not really have a backyard outside area where our loved one could walk around freely without having an escort be with her the entire time.

I like the staff very much. They are very supportive. The director is extremely approachable. They all seem to care very much about the residents, which is lovely. We haven't really had many issues. We had some challenges at first with his medications, but that has all been ironed out. The food is okay, but sometimes he's not happy with the way things are cooked. They tend to be dry and overcooked. But everybody is very attentive, and they genuinely seem to care about the people who live there. I think every assisted living facility is grossly overpriced, but they do a good job here.

My loved one is in the memory care unit, and there are such extremes there, from people who are very far progressed in their dementia, to others like my loved one who are not. So that can be hard for her. I don't know that there's a solution for that, but it's challenging on many levels, including activities. I feel like the higher functioning residents could be engaged in a different manner. But the staff have been remarkable, both with my loved one, and with their communications with me. It's a journey, and it's really nice to have people who can walk with you through it. They've been so communicative and wonderful.

We toured Greenwich Farms and it was a nice facility, very comfortable and clean.

Our virtual tour was good. Their building was clean. But it seemed like most of the Alzheimer’s patients were very far gone. So my higher functioning loved one wouldn’t have had enough interaction with people like herself.

I went on several virtual tours, and at this one the building didn't seem as nice as others I had seen. Mostly the residents in the memory care unit seemed to be pretty far gone, and my loved one who is higher functioning wouldn't have had enough interaction with people like herself.

Our family was able to do an in person tour and we have a great experience. The community was beautiful and the gentlemen who showed us around was very nice, we really did have a good feeling about the place. However, the other community we were looking at just had a huge advantage because of the location, it was close to a shopping area and this community is not.

While our loved one was there, they did a good job. The care our loved one needed they were able to handle, she needed a assisted living with a medical room and they were able to accommodate that. We were happy with then, and given the circumstances they did their best with communicating to our family. The meals and dining service we think was good, our loved one seemed to like the food. The staff was fairly attentive, and everything worked out it was a good experience.

We moved my loved one here form another community, and the care is a hundred times better. The staff is wonderful. They seem to have more staff, happier staff, and their communication is better. We've been very happy with The Village.

The person who took me on the tour seemed knowledgeable and understanding. She took the time to introduce me to each of the support staff we ran across in the course of the tour. The rooms had more of a "hospital" or "nursing home" vibe but were bigger than the previous facility. Perhaps it was just an older building than the other. still, the support staff seemed caring and efficient. I have to remember that a memory care unit is necessarily different from an assisted living facility.

This past year has been difficult with the pandemic and now always getting to see our loved one on our own time, but all in all our loved one is well fed, well taken care of and always kept clean. She has never once complained to us regarding any red flags, everyone is nice to our loved one which was the most important thing to us. We wanted to find a place where she is safe.