Brookstone Terrace

Staff is awesome, and yes, I would recommend!!!

I would recommend the facility. Like any facility, a family MUST be involved at least weekly. You must Determine expectations as part of your process to pick a facility. I found the staff and administrators to be helpful and will communicate as much as the family is involved. I'm extremely grateful that I had a team of family & friends that also visited weekly and checked quality of care when visiting. I made sure to be intentional with my requests to my visiting team. I have few regrets concerning our mom & aunt's time there. The pharmacy requirements I didn't like, that was my most stressful interaction. The particular staff on their wing was sweet, caring and did their best to keep me informed. My mom & aunt said they were not mistreated and everyone was nice to them. Their stay at the Oaks was mentally & emotionally challenging for me. I was there visiting weekly and so was our visiting team. I had confidence in the care & concern that was a part of the atmosphere of their wing. I'm still praising GOD for directing me to visit the Oaks during my facility search for care months before it became necessary to pick a facility for them. I feel prayer, Love & our desire for them to be safe & happy has granted me, my brothers, family & friends peace about their final weeks on earth. Plus we know without a doubt both of them are in Heaven praise God along with our other loved ones

Overall we are happy with her there. She seems to be enjoying activities and things that they do there. We picked this community, because it was close proximity to us and availability.

We picked this community because of the cost and it's the only place that would take her ..I woulld recommend to others.

I still feel like I am learning this new lifestyle for my mother. My mother is in Memory Care at Brookstone of Clemmons. This facility does have a feeling of home. The food is good. My mother looks forward to her meals. She shares a room and the room is large and has an additional sitting room, which is a big plus. My mother seems happy, well groomed, and her room is very neat and clean.

We picked this community because, we liked the fact that the memory care folks were integrated with the assisted living folks. Good price, nearby location, space available immediately.I would recommend it to other families. My loved one seems to be happy and is enjoying the social aspects.

They always had activities planned for them to do. They could improve on communication and staffing. It was hard to find staff at times when you had a concern. There's been times where there wasn't any staff present on the pods which raised safety concerns. They need to do better keeping up with the residents belongings. Things were always missing even she talks to with staff. They didn't do a good job quarantining when there was a Covid outbreak and only took extra measures once a mass of residents caught COVID. Family was notified AFTER Covid was present for several days.

My personal interaction with the staff has been good, they keep us Informed and make the changes we request, as needed. There is- as with most places- still staff turnover, so sometimes that can be frustrating having to re-explain something. I've never had the food, but my dad likes it. The common areas of the facility are kept quite nice. I especially LOVE ALL of the activity choices- my dad is very social and loves outings, game nights, movie nights, bingo, cooking class/ Demonstrations, and crafts. I would recommend this facility to family and friends!

We picked this community, because it was cleaner, there was more activity, and the meals are home cooked.I have been pleased with Brookstone Terrace plus the reasons listed. I would recommend to other families.

I would say my loved one( who is in memory care) is pleased. He often comments what a nice place he is in. He thinks the food is good. He has a nice room which is kept clean. His laundry lady is great. The staff does not leave him in his room all day. There are lots of activities. I have found the staff and management to be caring & professional. It is much better for him than the last place.

I've had a few complaints in the beginning, but I also understand transitioning to a better experience. I have witnessed these improvements such as dinnerware instead of Styrofoam boxes for those that eat in their rooms. The facility is cleaner. Personal living area is cleaner. Staff is very friendly. Food looks a lot better. I actually tasted a few and reminds me more of home cooked than frozen or canned. My mom likes bread with her meal such as rolls biscuits or cornbread rather than a slice of loaf bread that she has to request because the meals don't include bread. My mom likes more southern fare such as meatloaf, chicken and dumplings, mac and cheese (without ham). But I think the food is good. And secondly, they really need more staff. My mom needed to go to the bathroom one evening, but all the staff was serving dinner and no one answered the call. For the money, I think we made a good choice. I've seen big changes, but the biggest issue is mom still thinks she is supposed to be getting the level of care as a nursing home, but that's just not happening. They do need more staff, though. Keep improving and I would certainly recommend to others.

My family and loved one are happy with our experience with Brookstone Terrace. My loved one is very self reliant, and the staff are happy to assist when needed. The community is clean and I appreciate this very much. There are three meals a day for the residents.

My mother in law said some of the meals were great and some of the other meals were terrible. However I did not get a chance to eat there so I am not too sure. With the activities I do wish they had transportation to take the residents to outside events. Based on the experience we have had so far, we would recommend the Brookstone Terrace of Simpsonville community to other families.

Just like many other places at the moment they are experiencing some staffing issues so the care can be a little spotty but overall the care has been great. The staff members and their friendliness gets 10 stars, they are super fantastic to work with. From what we have seen the meals are good. When it comes to the activities they have at least 3-4 activities going on all day long throughout the week. We would love to be paying less but in comparison to other communities we checked out, the value is good. The first thing that struck us the most is that a lot of communities may have just one big dining hall for all the residents, but here each floor and each wing has their own little dining hall. So it's like you have your own little community with immediate neighbors. The room we got for our loved one is close by the dining room which is nice. Our loved one has told us that she like's it here, and physical therapy has really be working hard with our loved one. Based on our experience so far with Carriage House, we would absolutely recommend them to other families.

We didn't like that the patients could wonder in and out of each other's rooms there. We did like that they had a much bigger court yard for the residents to enjoy.

My loved one is here and is happy. The staff are good at sending photos of my loved one smiling and this is a treasure for me. The staff communication with the family is good. They have made sure that the family has direct phone numbers to reach out to when we have questions. The food is good, since my loved one hasn't complained. There are three meals a day served to the residents. The chef is willing to accommodate resident's requests. It would be nice to have more activities for the residents to participate in and outside of the community.

This was a nice and friendly community during our tour. They didn't have availability for my loved one at the time.

It seems like a nice facility, and my loved one is doing well there. However, sometimes it's difficult to get the front desk to answer the phone, and when I leave messages for specific people, I've never received a call back.

Keep in mind that they are having the same struggles everyone else is with finding help. So they are stretched pretty thin as far staff goes. The staff they do have are extremely friendly and capable. But if your family member has dietary needs, this is not the place to be. They do not honor dietary restrictions - they just feed the residents what they feed them.

We really like the layout of the community itself, there are a lot of bright colors and nice decorations to look out. The different apartments are laid out in a centralized area which we do like. The reason the activities and care services get a 3 star and below is just the struggling with staffing - at times there is no one available which causes some concern if a residents were to need something.