Brookstone Terrace

The facility at Carriage House Senior Living Community is incredibly clean. The staff there is friendly, however I don't feel that they give the residents the level of time and attention that they should. During the short time that my mother in law was there, she had to wait a long time to get her medications, for example. Everything else is fine.

They do a very good job overall at The Haven in The Village. It is a community specifically geared towards memory care, and it is the best that I have seen. The room layout and decoration of the facility make it an easy place for those with memory issues to navigate, and the staff seem very well versed and trained with the sorts of issues their residents are facing. They also have a good variety of activities to keep everyone active and entertained.

Our Grandmother is a new resident at Carriage House, but so far we have been very pleased. Magnolia, the Evening Receptionist, is very caring and concerned about all the well being of the residents (and their families), and has made the transition for us much less stressful!!

The only negative experience we had was that it was it hot. The air conditioner had broken in my loved one’s room and that just left the room very hot. There is enough parking. The staff is very friendly and that was their best feature.

Nice Assisted living and recent renovations to Special care/Alzheimers unit make it nicer. But still a marked difference between the two sides. Mom has lived on both sides and we are happy w/ her placement. They try to meet the residents' needs and are willing to go out of their way to accommodate if possible

Clean and beautiful facility. 1 CNA per 10 patients. Assisted living section was very desirable but alzheimer's care side did not as nice as Mallard Ridge. This would be my second choice.

First and foremost, I think most of the people that work there really care for the residents. (5 stars) Food - Be prepared to supplement your loved one with snacks or from food brought it. It has been our experience that Breakfast and Lunch are generally good. The evening meal leaves much to be desired in variety, visual appeal, and taste. (2.5-3 stars) Accommodations are definitely adequate. You are allowed to bring personal furniture and belongings. (4 stars) Activities - there is a full calendar of events listed. Unless the second floor residents go downstairs to get a monthly calendar or daily newsletter, they will not receive one. Activities are announced but not personally encouraged. For hard of hearing residents this can be an issue. Activities I have witnessed are generally mediocre. (2.5-3 stars) Nursing care can be infuriating when a loved one just needs something for indigestion or a headache. They aren't supposed to have anything in their rooms but you have to have a doctor's order for EVERYTHING over-the-counter, but I still give them a 4 stars.

I would recommend to others. But with so many staff changes, that could change soon.

High turnover with staff. A lot of excuses are made. Take ownership of your job and responsibilities. Lead from the top down and consider new training for management.

When I first put my mom there they had enough staff and they were attentive. That changed as they got more residents. They don't have enough staff to watch the residents. However its like that at most communities.

They are under staffed. The staff does not interact with residents, stand offshore, it's just a job, 60% of the staff are good, 40% do as little as possible. A great deal of turnover. If they come and get my loved one they will participate they do that 50% of the time. They are reactive and proactive I've been told that all assisted living facilities are in the same boat, the staff pay is low for a difficult job, limited labor pool, more emphasis on bottom line less on quality of care.

A great and clean place for mom, however I feel some of the staff workers were not equipped to handle the dementia patients. My mom got agitated really easy and I feel the staff were not trained specifically how to properly redirect the residents. My mom got kicked out because she hurt one of the staff members and I feel like that could have been avoided.

The nurse was really helpful and good at keeping is updated. [name removed] didn't stay there very long until she passed so it's kind of hard to evaluate the facility.

The facility was very clean and updated. I misunderstood that it was an all inclusive environment with residents of varied levels of abilities. At times it was too much for my Mom to handle. The food was one of the things that we were told was special, upscale & great quality and it just wasn't.

I would recommend this facility to others, provided the resident is not a serious fall risk.

My Mom is no longer staying at BST of Woodruff because on [date removed] she fell & broke her hip. They wouldn't have her back there unless she had 20 days of rehab & her insurance would only cover 14 days. When she initially went to live at BST my Mom was Independent with dressing & bathing but when she got COVID in Oct she declined physically & cognitively and they left her level of care the same when she needed a lot more one on one attention. The staff is very sweet, very friendly, but they are sparse & if your person needs increased level of care they say they provide whatever is needed at no additional charge but unless they are unsafe the staff just lets them be, staying in their room with little interaction. I would recommend BST of Woodruff only for high functioning individuals who need basic supervision or medication management for safety

My family and loved one had an average experience. Everyone seemed friendly. We would recommend you ask lots of questions and tour each community well, before committing to a single one.

The facility is well maintained, housekeeping and laundry folks do a good job. The staffing for caregivers is not always sufficient. Activities are spotty at best. Unfortunately, there has been a slight decline in the staffing since we have been there. This affects meals, care, and activities. Definitely better than the previous facility.

Where they fall down completely, is with the issue of integrity and honesty. The mislead people into believing one thing and then they charge them another thing. I think the integrity issue is more important than all of the other issues. I know others have had the same experience - it is not just me making this criticism.

They don't treat the residents well for the money they have to pay. They can treat their residents better and fix food that is good to eat. The communication was ok but they lied a lot by saying they changed my loved one's mattress because it was too high and the meat they served one meal was burnt an not cut up after saying they had a chef when I confronted the community about them saying they had a chef she said they just had quit.