Brookstone Terrace

For our overall we give it 3 stars, it was good when our loved one first got there but it is not so good now. Very short staffed like a lot of places. Residents left alone in their area for short periods. Very good meals but minor portions given. My loved one has lost 22 lbs since being there. Have activities but don't try to involve everyone. The community is very clean, good meals but short staffed.

This facility is very new and very clean. They're pretty severely understaffed, but the staff that they do have is quite good. The food is good. Housekeeping is great and everything is very well maintained. Communication with the family is good. The atmosphere is very quiet. Most of the residents aren't mobile and interactive. They had an activities schedule, but activities weren't happening. When I asked about it, I was told that the activities director has been out for awhile and that the person in charge of outside trips has been gone for awhile. This was our only real issue here. My dad is very active and needed a more lively and interactive atmosphere. We ended up moving him to a facility that better fit that need. However, I think it could be a great fit for someone who is looking for a more quiet environment. I have and will continue to recommend this facility to those who are looking for that type of living style/atmosphere.

We chose this facility because it was convenient to my location, clean, and had a nice physical appearance. Also because they had a room available when we needed it. However, we had a bad experience with my uncle, due to him falling in a wheelchair while not being supervised, resulting in his hip broken and they would not accept him back. Was not pleased and had an advocacy to investigate the facility. It is a nice place, clean, but need more staffing. Cannot recommend due to my experience.

This community did not work for us and what I needed for our loved one.

We haven't had experience with the meals and dining service ourselves because of the covid restrictions. We did get a great first impression just from the tour, they were able to show us everything they had to offer. However, like many other places they are understaffed at times.

This was a video tour. I was just not that impressed, felt more like a business partner than just trying to show me how it is to live there. Felt more like selling point than actually genuine.

I wouldn't recommend it. Just for the care of my loved one got there. The food and care wasn't good. A lot of issues with communication between staff, director and the family. They would set up a schedule and they wouldn't stick to it. I was very disappointed. Also the staff wasn't very attentive or empathized with the residents there. It was really, really hard because the staff didn't had a very thick accent and it was hard for the family and residents to understand them, especially with the residents with Dementia because they didn't understand what they were saying all the time.

Too far to travel for daily family visits

Beautiful facility. staff not as attentive as need to be. This was the first place my mom lived when diagnosed w/ dementia/ alheizeimers. She lived there for almost 2 years.

Our family had an in person tour and overall it was just not a good tour experience

It is a wonderful community but they really need to make some improvements. The friendliness of the staff really depends on the shift as well as the care that is being provided. The manager on the memory care side also yells quite often at our family so that could stop. Our loved one does really enjoy the meals and dining service the cook does do a wonderful job. The first couple of months there was no air conditioning on our loved ones room so it would get up to the 90s, and when it was put it the room would drop to the 60s. The nursing staff could also right down all of their procedures that way all of the staff know what to follow.

The care is basic. If you want sufficient care, you'll need to take your loved one elsewhere for services. They're also happy to kick someone out for being combative due to a UTI they didn't treat or notice until she went nuts.

It left a horrible impression on us, and we are glad dad will be cared for elsewhere. We were happy with everything for about a year. Then out of nowhere they discharged my dad and left us scrambling for care. And upon review I believe what they were accusing him of was a direct result of them not having adequate policy and procedures.

My husband was only at Brookstone Terrace 2 weeks. He escaped from the emergency door on 2 occasions. The second time he was discharged on the spot. I had to make an appointment to get his things the next day. They called a deputy who transported him to our home, even though he has dementia with aggressive tendencies and had attacked me there. And previously threatened others at our community. One of the worst days of my life. Since then my attorney said I could have initiated a lawsuit, as the law says one is to have 30 days to locate another facility after their loved one is evicted. Thus, in my heart, I cannot recommend Brookstone Terrace to others. Personally, it was a nightmare.

I would tell a freind about what I had issues with but tell them it could have been because they didn't like us. On a positive note [name removed] was extremely helpful and caring. . A Place for Mom is a great organization and I thank you for your help.

They continually lost her belongings and blamed it on being a memory care facility. The staff was not easy to be found. The residents were often by themselves. The supervision definitely needs to be improved. The medications were always given without explanation.

Carriage House was a disappointing tour. The rooms were is disrepair and the closet doors were off the rails. We were surprised the community showed us the room like this. In addition the tour guide was talking down about another community in the area.

That is a terrible place! My mom was not taken care of, they ordered meds she did not need and I now have to battle with them because insurance refused since she had them on hand, and she had hand mark bruises on her arms. We paid an extra $[removed]/month for them to "assist" her with every 2 hour bathroom/depends checks which rarely happened and she was frequently in dirty depends that led to irritation, understandably. They are in the news for abuse, wish I had known that prior to our move. I would NEVER recommend this sit!

Some of the staff (1 or 2 of them) were good, but mostly they were disrespectful and had an attitude! We had private caregivers there to help out, and the Brookstone staff was very defensive. There were a few times my dad was put to bed in his street clothes. He declined pretty quickly once we moved him there, and he passed away in March.