Charter Senior Living

I visit multiple times a month. Every songle person I have dealt with, talked with or gained assistance from have been phenomenal. My mom has had zero negative experiences to date. It is clean and the caregivers are excellent. Patient attentive and kind with all residents. Not to mention fresh popcorn every day!

The facility is beautiful, well maintained and welcoming. The staff is extraordinary in caring for the residents, providing numerous outlets for learning and for fun.

The experience was great. But the paperwork to finalize the move is not for the faint of heart. The staff is great. Very caring. My only complaint is that the facility doesn't provide transportation in the evening.

Overall a very pleasant visit. Everything was neat and clean. From administrator to staff everyone was welcoming and friendly. Took time to answer our questions. We were shown different levels of memory care. Assured that [name removed] would be evaluated and placed in appropriate level of memory care. found [name removed] the administrator to be informative and thorough in explaining everything they offered and gave us brochures to take with us to review. Gave us her card so we could call back if we had more questions. I like that residents could see the daily menu in the dining room and if they didn't like what was being served there was an Ala carte menu to order a substitute item to eat. We saw a few Activities going on and some of the crafts made by residents. They gear activities to interests of the residents. Do a profile on each resident to assess their personal preferences and interests. After visiting 5 assisted living places, Charter was my number one choice for my friend [name removed]. The cost and the amenities fit [name removed]better as a very mobile and sociable person that needed memory care at its lowest level. She would feel some independence but feel safe at the same time.

I would highly recommend Charter to anyone. Everyone there has been amazing and so helpful with my brother. They are amazing

All get a 5. The place is bright and friendly. Both staff and residents seem to enjoy being there. We would absolutely recommend Charter Senior Living to other families based on the experience so far.

All of them would be 5's. They were really good to work with and very helpful with everything we had questions about. I would absolutely recommend them to others.

Charter is a very clean, nice facility. Nice cafeteria and food options. Nice rooms with French doors and garden view. Treated my Uncle very well. Yes would recommend. Clean, nice facility. Great food services and rooms.

The staff was excellent. Very caring people that really worked with their tenants. Food was good also I ate there a couple times myself with my sister. Wish she still could live there.

Charter is a great place with excellent staff, great food...the head nurse is amazing and the head of activities she's also amazing...the staff has always help me with getting my mom to the doctor and talking her out for outings

Excellent staff, kind and welcoming residents. My dad is so happy at Wellpoint.

The dining room servers are excellent. Extra activities for residents are plentiful, such as movies twice a week, exercise, gym, salt water indoor heated pool, art classes, card playing and lectures.

I have had two family members living at Charter. The staff is wonderful. The director [name removed] is very experienced and extremely caring and helpful. The nursing director Star is also professional, compassionate, and has been invaluable in some very stressful times. The recent facility upgrades are attractive and functional. I would highly recommend Charter Senior Living.

Before visiting Charter, I thought it was terrible to send a loved one to any assisted living place. Visit a few. People are drugged up, sitting stationary for hours, waiting to die. Then I visited Charter. They had a guy playing live music, engaging an audience of residents. They residents were actively engaged, smiling, tapping to the music, singing, etc. After a few spontaneous visits (to be sure the first wasn't a fluke), my family realized that sending our loved-one to charter might actually breathe new life into her. The staff warned us that there might be a rough transition period. They weren't wrong. But the staff rallied around us those first few weeks, sharing photos and videos of her dancing, smiling, and positively glowing. We got countless texts, emails, and conversations with staff, giving advice on how to handle our visits to make them a positive experience for our loved-one. I'll be forever in the debt of [name removed], [name removed], [name removed], [name removed], [name removed], and others.

We have been very pleased with the caregivers, nursing staff, housekeepers, and all who attend my parents (advanced assisted living) every day. On-site therapy is wonderful also! I do wish there was a dedicated activity room for residents. Facility is convenient to hospital and Dr/ specialist offices. Facility wheelchair transportation is good, but only on Tuesdays and Thursdays. It's a challenge to schedule appointments only on those days. But so far it has worked.

5 for everything.. Everything is wonderful at Charter. My dad appears to be very happy there and we appreciate all that they do to make him feel welcome and at home.

While my parent made the decision to stay at home, the outreach was fantastic and we appreciated the guidance from staff as we navigated long term care. Our outreach partners checked in every few months, listened to me cry, and answered all of my questions.

Very attentive and responsive staff and excellent onsite therapy facility. So far I have not encountered any serious concerns and all questions I have had answered in a timely manner. I would recommend them.

I'm very happy here. People -- both staff and residents -- are terrific, I like my apartment, and food is good

Very attentive staff that goes above and beyond for their residents. I would recommend to others