Ciel Senior Living

It was very, very nice but out of our price range, and they didn't accept Veteran's benefits or ALTCS.

It is a beautiful place, but it's relatively new, I guess it's only been there a couple of years, and their memory care and all of that was only half full at the time so there wasn't enough there to stimulate my mom, it was real dead there but it was a very clean, gorgeous place.

They are short staffed ... by design. Only 1 nurse and two RA's for 36-39 residents. Per 12 hour shift. Those same RA's are also responsible for setting up and cleaning after meals. So the residents are getting very little individual attention. So there is a lot of turnover... so not really getting to know the residents and who needs to be fed vs who can feed themselves. They have stepped up activities for those that can walk and participate. The others are mostly left to watch tv all day. The facilities are very nice and pretty. The rooms and bathrooms are large and quite roomy and kept clean. The meals are adequate... though there is always a shortage of forks... even with salads they are served with spoons many times ... not always enough tea so residents are left to drink lemonade or water.

I felt it was a nice facility, it was very clean and most of the of people there were nice. It lacked the one on one care my husband needed, because he has Alzheimer disease so he needed a lot of attention, I didn't feel like the staff there understood his needs. It is a good place for people who don't require a lot of help. My husband needed to be watched and helped with everything. I didn't feel he was happy there at all. My advice is don't put your family members there if they need a lot of assistance with every thing. It us not for people with severe dementia.

Ciel Senior Living of Collierville is a beautiful facility, but they seemed to be understaffed.

I would not recommend--there seems to be serious staffing problems (the executive Director recently left) communication with the facility can be difficult. We picked them because of the quality of the building and apartment construction

It is extremely clean and cheerful. The staff is wonderful. They are having staffing issues since becoming Ceil which affects the care they give especially for basics like showering. Their food is okay but very salty which for my mom with CHF causes her to retain water.

I just wouldn't recommend Ciel of Princeton to anybody with severe dementia. Not for people who need one on one care. Just my opinion.

There are good people who are working there, but room for improvement in keeping the patients clean and keeping the rooms clean and in the quality of food.

I would continue to recommend it. My daughter and I looked at a lot of facilities and this is the only place we agreed on.

My loved one was previously a resident at HarborChase of Plainfield and overall, the experience was okay at best, not great. The frequent staff shortages seemed to plague the place. The main nurses were okay, but the agency nurses/care takers that they used didn't really care and were only there for a paycheck.

The facility is beautiful and if you are looking for independent living with some extra care it's a good choice. They do struggle to keep qualified nursing staff.

Activities & amenities are nice (library, craft room, theater etc) Downsides / problems for us have been: - billing - we provided ACH info when we signed & they did not run her first month's rent & didn't tell us till the 20th. Then communication/ responsiveness resolving it was poor. - In-apartment cleaning: she's supposed to get a 2x a month cleaning and they haven't done anything at all yet. We asked and they've told us twice she isn't on the list and they'll add her. - food is OK. - staff has been a bit impatient for her asking /saying the same things repeatedly, which is odd when memory issues are the whole reason she's there

Improvements: a call button was not issued immediately - this took two months. Once our loved one was places on hospice, things did get better with the care. There are some communication issues between staff members. It took them three months to get our loved ones meal plan straightened out. Nighttime staff is a bit inconsistent. However when our loved one passed away, the staff were very kind to our family. If something wasn't ok I heard it from all of my siblings. Very stressful. I get the sense that there was a bit of overselling.

The nurses were good. They were really understaffed and did not give the attention that was needed. Their management is terrible, they dont communicate. They make promises for level of care and do not follow through. I am super dissatisfied, and would not recommend to anyone.

Great place for the money. Clean new decent staff

This is an okay community if this is the most you can afford; however, if you can spend more I suggest going to another community. During the tour it looked good. After my loved one moved in, the community started having staffing troubles. The residents have gone from ordering from a menu to just being served the food and the residents have to take their meals back to their room. This is because the community doesn't have enough staff to accommodate the residents in the dining room. The daily activities are limited to maybe 2 activities a day. The community originally had a car and van for transportation for the residents to use; however, the community didn't renew the lease on the car. The property was just sold to new owners, we will see what happens.

We were told they handle hospice and end-of-life. Then told once she's released from the hospital they would not take her back causing more stress on our mom and family members. Their practices seem inconsistent and not clear.

Dad was unhappy there, hated the food, and eventually threatened to call a taxi to take him home.

We have had some really good things at this community and some really bad with them also. I feel like my dad one is being taken care of adequately. They have activities like an ice cream social, a dance, and more for them to socialize and stay active in the community. I have not had any experience with any other communities so I dont have anything to really compare it to.