Frontier Senior Living

Broke rib faulty flooring, noise from upstairs they did nothing nurse's good few activities not many staff 50% okay food okay one secretary mean salesman was a used car salesman prior nothing but promises residents could be friendlier

On [date removed], I was notified by an NP at The Auburge at North Ogden, that my mom had developed a pressure ulcer. She advised they were sending my mom to a SNF who specialize in wound care due to the pressure ulcer she developed. Sadly, my mom nor any of the staff at The Auberge had notified me prior to that day. The NP advised she was not notified of the pressure ulcer until [date removed] where she believed it to be an an advanced stage 2, possibly stage 3. She also stated they began wound vac care on that day. My mom was transferred to the SNF, where they staged it as a Stage 3 pressure ulcer. When I asked my mom about her condition, she stated "the girls" were tracking it, taking photos, but no wound care was provided until [date removed]. My mom passed away [date removed].

The turnover is the worst. All residents look abused and our mom ended up with injuries that could of been avoided. The administration cares nothing about the residents and only about money. The food was terrible. Family members aren't welcome like they tell you at first because they don't want you to see how they run the place. Residents aren't shown love and compassion. Worst memory care in Las Vegas. Turn over is everywhere from care staff, maintenance, kitchen so you know it's run horribly. Even the doctor there is not good. He wrapped my loved one's hand so tight the doctor cased a problem then didn't even come see my loved one again. I would tell people to stay clear.

This is a horribly ran memory care where residents have a lack of respect from staff and where safety isn’t a concern. Residents are perpetually black and blue and injured, or in the hospital from lack of supervision as they are always short staffed. The turn over rate with staff is unbelievably high from the kitchen to caregivers. The food is terrible even with it being mostly pre-made and only needing reheating, the chef seems to mess it up. The director acts like a dictator and makes her own policy and rules to suit her own agenda, and promises are never kept. If the president of frontier management knew how the current administration truly treats the residents they would be fired or should be. It was a mistake to have my loved one live there and we are sooo glad we moved out and found a place who really love the residents and respect the family! Save yourself aggravation and go somewhere else!!!

I have nothing good to say. An expensive, awful experience in which my husband got very poor medical care. Wound care awful. He lost another toe. Plus they prevent outside providers saying they are a hospital. But when patients looking for reimbursement from long term care, they say they are assisted living but do Not follow any of those rules. A dangerous place good for walking zombies only. I am aware from some hospice folks also that the place has lost its reputation with the change in ownership.

I want everyone to know that this place has bedbugs they hired people an took them through orientation and said there was a door that had been closed that doesn’t need to be opened at all until said self because they had had bedbugs a week before I was working there for four days, and they had been closing down more rooms because of the problem which they are only heating them and he does not kill all of them. Bedbugs lay eggs and they still will be contagious if all of the residents are not evacuated and the whole building treated I want residence of families to know that this is not OK I got told from another employee that they had them back in December 3 months ago and are still having problems with them. They have the residence running around all the time in and out other residencies homes they say that they keep all the doors locked to prevent that, but never change their clothes or swap them in the morning and put them straight in the dryer to put heat on them to kill the bugs

The place is beautiful and clean, because it is fairly new. The staff is nice but not knowledgeable with illness. They only know how to care for old healthy people. My Mom went in on a temporary basis to heal a wound on her leg. They had no clue what to do, every doctor, therapist is called in on side jobs, they have no doctors on staff on a regular basis, they come one a week. They dropped my mother twice, 1st time leading to a stroke and taking her by ambulance to the hospital, then returned to The Landings, the 2nd time they dropped her when changing her bedding. Her arm was broken in many places, bruises everywhere. They would not change her because her arm was broken. They would not even splint it. They made me go to the store and buy a splint and put in on myself so they could clean her up. My Mother died the next day. This place is the most awful place, do NOT let a loved one go there!!!!

Escalante bought coventry a little over six months ago and has completely destroyed what was a nice community. Staff are quitting in droves. THey dining room no longer complies with state law or nutrition requirements. Management and every level fails to return calls, follow through with promises and clearly doesn't care. When discussing our concerns with one high level administrator we were told "call the state if you feel you need to". The only reason my family member is still there is she has friends and a few care givers that she is genuitely connected to. THis company is publicly traded and for profit and it shows - they only thing guiding them is the $$.

There have been issues with medication, food, and being understaffed. There have been unreturned phone calls. The management within the community is trying but they don't get support from upper management. Unfortunately, they were purchased by a corporation that just doesn't care. The community is not as clean as it should be in the memory care unit. Fresh paint, and clean furniture would be nice. Most of the rooms don't have wheelchair accessibilityin one of the memory care areas.

After months of working with their sales team, making plans with our mother and getting ready to move her in, they pulled the rug out from under us. Don't believe a word they say. Get everything in writing. They are all about the almighty dollar.

My sister-in-law has lived there for nearly 4 months, and we’re in the process of finding her a new home. She's morbidly obese and in a wheelchair, and she needs help going downstairs to eat, dressing, cleaning her room, showering, and changing her diapers (she's also incontinent). She also needs skilled nursing to treat her lymphedema and cellulitis. That's a lot but this facility promises they can do it all - for a price, of course. At first, everything was great, but it quickly took a 180-degree turn. And I can't count the times I've complained to management - 2 executive directors, their head of skilled nursing, and even one of their Regional VPs - all for naught. So the facility is short-staffed... that's not my sister-in-law's fault. She isn't getting any price break for services not rendered. I'm giving this facility 1 star only because there is no option for a "0". I strongly don't recommend it to anyone. And FYI – the last 3 reviews are from people who only did a “tour”.

I went two weeks, I think for tour staff members on phone while residents siting on dinning room almost falling out of wheel chair, and activities director wasn't no where to be found so idk why they lie on pages, they put themselves on page the clean ect, activities only 4 people participate lier, hall ways smell bad pee all over musty..

I came to visit my mother @6pm and she was very very soaked I asked one of the carestaff for help. She told me not right now & gave me a really bad attitude and looked like she didn’t even know what to do the facility had an uncomfortable smell not overwhelming but there. Absolutely not. Take your loved one ANYWHERE ELSE PLEASE.

I LIVED AT COUNTRY SIDE LAKES FOR ONE YEAR. I AM A RETIRED TEACHER 35 YEARS AND A USAF VETERAN. IT WAS HORRIBLE, HERE’S WHY – FOR 3 MONTHS RESIDENT UPSTAIRS KEEP TAPPING ON MY CEILING – WOKE ME NEARLY EACH NIGHT, DISRUPTED MY DAYTME. MANAGEMENT SAID THAT THEY WOULD MOVE HIM. THEY NEVER DID, DID THEY REALLY CARE ? FOR $ [price removed] DOLLARS, MONTHLY, THIS WAS UNREAL. WORSE, THE PLACE IS 30 YEARS OLD, BACK THEN, WORKERS USED GLUE TO ATTACH BASEBOARDS AND FLOOR THRESH HOLD PLATES. WELL A THRESHOLD PLATE CAME OFF AND I FEEL. GOT TWO XRAYS, THE MANAGER TOOK ME FOR THEM, NEVER EVEN ASKED HOW I WAS DOING. I GOT A CRACKED RIB FROM THS INCIDENT ! IT OFTEN KEEPS ME FROM GOING TO SLEEP,

Put my mother here to recover from a wound on her leg in [date removed]. In Sept they said my Mom slipped out of bed. They dropped her, causing a Massive Heart Attack, they took her to Glenbrook Hosp who said put her on hospice as she had a DNR, 3 wks later on Tuesday she was doing best I've ever seen her since she was there. That Friday they found her at 5:30 am on the floor. They claim she said I was getting up to go in the bathroom to wash her face. She couldn't speak or walk. They called 911 and they put her back in bed, never noticed her arm was broken. They wouldn't clean her up with a broken arm, I asked The Landing to do it, they said we can't, I asked Hospice nurse to do it, they said they can't. So I asked if I go down the street to Mark Drugs and buy a splint and put it on her, then will you clean her up. They agreed. So I went and bought an arm splint, put it on her. They did then. And I will never forgive or forget what they did to my mother.

Poor communication and promises not kept. Renters beware!!

Pretty facility, but lacks in proper staffing and care. Our mom was injured here so much and no one documents the injuries or knows how it happened. Mom broke a leg, many bruises, black eye, and bruised swollen knee that she could not walk on. They need cameras and staff accountability. We moved our mom and are very happy with her new care. Sadly, we do not recommend The Courte.

Our mom has lived at the Courte for a couple years. Mom moved in shortly after The Courte opened and we recently moved her due to lack of proper care. We realize when mom moved to The Courte it was new so staff changes would happen, but they continue to run thru staff like water. Every position from management, nursing, care givers to housekeeping. Our mom fell and broke leg with 2 caregivers, she's had many bruises, black eye, bruised swollen knee; no records of her injuries or what happened to her. Every time we turned around it was something else. We've found up to 6 caregivers behind closed doors in the nurses office; using their cell phone, chatting with one another; shocked to see us open the door. No one on the floor providing care.

Our family toured the Wentworth and had decided to place our loved one in the memory care unit. [name removed] was welcoming during the tour, and after. always greeted us with "Hello Friend." We gave a deposit, paperwork, a doctor's physical and then, later on, found a better fit in a family style Alzheimer's Association approved group home. I emailed her to let her know we were going a different route. Instead of emailing me back, I had to call, and was curtly told, "Your paperwork is in a folder here for you" I did not get transferred to [name removed], as I asked. Then, when finding that the doctor's physical was NOT in the folder, I was, again, curtly, directed to [name removed], the executive director, who told me I could not have it as my father was not a resident! I am the one that supplied it, and I could not have it back! I insisted I was shown her 'shredding it." The staff is nice until you take away the $1500 deposit and the future $4300 a month for a shared room, and then, they won't return an email or greet you. Glad we chose a different location.

My family member has been a resident at the Washington Gardens for several months. The facility is clean although they run out of necessary items such as facial tissue, paper towels, or soap. My main complaints are: 1. The facility is grossly understaffed: 2 caregiver for 24 residents. They do not or can not address each resident's needs. Hence, some residents do not get assistance in timely manner. 2. The quality of food: They heat frozen food for the residents and there has been an occasion that the residents were served decaying canned fruits for dessert. They even serve hot dogs for dinner regularly. I like the location since it is close from my residence. However, I am sure not sure whether I made a good choice at this time.