Frontier Senior Living

[Name removed] was not available but another lady quickly showed my husband and me around. The smell of the place put us off a little. We were also concerned about the in and out access of visitors and residents. We have marked this one off our list.

We set up Mother to go to the daycare. She went to one Bible Study and would note go back in the building on the second and third attempts. Dad has given up. I want to understand their in-facility living arrangements if we need to put her in the future. I have left repeated voice mails and messages for Elaine. She has not returned any of my call. I'm very disappointed and we liked the facility when we visited previously.

When my mother came home she seemed unkept. Her hair was not clean. She said she had to dress herself which is difficult for her because she recently broke her hip and also has a rod in her leg. She does have dementia so I am not completely sure if this was correct. She does wear pull-ups and since she was staying there for three weeks I took enough for one daily and more. When she returned home upon counting the ones left, I counted only about four that were used. And when her visiting angel went to visit one day, a dirty pull up was in the closet rather than in the trash. I also gave them juice and prunes to give her in the morning to keep her regular and they were not used. I got them back unused. We were not helped when we came in or when when my son came to pick her up. Before her stay the director and nurse were very kind and helpful but after that we didn't get too much help. I think she enjoyed the activities and food. Overall I don't think I will be taking her there again.

While we did encounter a few caregivers who really cared, they were not the norm. We kept our loved one there for because we didn't find another option. The room was not kept clean. Days could go by without the room being swept or mopped. Once we found our loved one on the bed with no sheets. Hard to tell when they get baths, teeth brushed, etc. No easily found log of hygiene. Once our loved one was getting a bath during dinner time. If we had not been watching, our family member would not have gotten dinner. What the management tells you and the reality is usually two different things. We ended up learning that "Memory care" is just assisted living according to Texas laws. There are MUCH better assisted living facilities out there.

The manager and Doctor are not personable or warm. I feel like it is run for them to most the most money off each patient. The caregivers and nurses are great. They need more help per patient. Found my dad in a [Removed] state a few times and wet through a few time. I would never use this facility again. The building also smells of urine.

The tour of the facility and the folks who get you to "buy in" to their facility were very convincing. They do not make the residents come out of their rooms nor make them participate in any daily activities. There is no such thing as Montessori type program! The nurse is a joke!! The director is completely uninvolved and is never available to speak with. Staff turnover is very HIGH!! The staff speak spanish to each other in front of all the residents as if they are not humans at all! They are on their phones and not paying attention to the residents. There is no schedule for the residents other than when the meals are served. The food was great at first and now it is horrible - the staff will admit they won't touch the food! Very disappointed with the facility.

This place is a poor value for your money. It is seriously understaffed and general care is lacking. There are too many people for the number of caregivers and the turn over rate is high. Management is unresponsive and full of excuses.

This place has taken a turn for the worse! They let all of the good staff go and now the residents do not get good enough care! They do things [Removed] andtreat there workers like crap. Not to mention the ED does not care about the residents and neither does there RCC. I feel like my mother got much better care when Mickey, Sydney, Janet, and Brittney were here!

The admission clerk and staff are all wolves in sheep clothing. They will tell you and sell you a dream until you get enrolled and everything is not what it seems. They bent over backwards to get my mom enrolled and even lied. Once she was admitted she died 1 week later by a urinary track infection that that was left untreated and ignored. Once we got to her she was septic. We had to call the paramedics. The paramedics said she was in the worst shape that they had ever seen.

The staff was not very helpful to my husband and me. He fell coming in one day. Could not get them to help with his injuries. He had abrasions on his leg which got infected. The staff in the kitchen acted like they were doing you a favor by waiting on you. All in all not a great experience.

My mom had Dimentia and was in good health when she became a resident. The day staff served friendly. The night staff manhandled her at some point and she dislocated her shoulder. She died just 5 weeks after becoming a resident. Need I say more!

Former resident uncaring staff Noisy felt not wanted very few activities My children took me out a bad place They took me home where I belong NeverAgain it was very lonely there Even the residents kept to themselves

My loved one was previously a resident at The Landing on Dundee Senior Living and the experience was terrible. Based on our experience, I would never recommend The Landing to anyone.

My loved one was previously a resident at Escalante at The Lakes and the overall experience was terrible. I would not recommend this facility to others.

The place is pretty and the food is amazing but there is a CONSTANT turnover in staff. I see the "nurses" sitting around a lot. Not many activities on the Assisted living side. I thought there would be more help than there is.

Since Frontier Management took over the property for the owners the cost of living here has sky rocketed. I feel like only my money matters to them. No familiar staff faces because there is so much turnover and agency staffing. The young people working here only care about getting a paycheck and have no interest in me what so ever. I grew up in Fredericksburg and do not understand why the owners of the building would want Frontier Management hiring a nurse who is a bully and rude. I feel sorry for the residents who are paying so much extra for medication management and do not receive their medication as prescribed. The nurse is a big bully to workers and residents. Screaming at workers and raising her voice to my family when I had them intervene on my behalf. Please do not be fooled by the fancy building and social media posts. Things changed for the worse when Frontier management took over.

A relative is a resident in the memory care unit. The staff is rude for the most part, there are some pleasant staff. But, they question what you have brought and tell you NO Candy, NO more books, NO cokes. For God's sake, this person deserves the right to die by chocolate if she wants, she eats her regular meals so WHAT IS THE PROBLEM? The staff will not help if this person can't get the t.v. on, they don't provide toilet paper! If this relative (or any others there) can't remember things, how are they going to know to ask their guardian or family member to bring t.p.? For the amount of money she is paying to be there, you would think the staff would cater to her, but alas, it doesn't happen. They even took her phone away when they thought we were calling too much! I proved that it was her calling me, not the other way around and had to get lawyers involved to get the phone back. I don't have guardianship over my relative and it breaks my heart to see her there.

This facility has to be the absolute worst in the Salt Lake valley. The air conditioner doesn’t work and the heat is spotty. The head nurse [name removed] doesn’t care about the patients at all. Ever since Silverado left as management the building has gone to heck! The administration has tried to help us all but corporate is terrible! Please don’t put your loved one here

Have had a loved one at Auberge for over a year. The quality of care has steadily declined and the turnover in staff (and often non-replacement) has been astounding. The CNA’s are overworked but mostly wonderful. Some of the nurses are good with the patients. The doctor on staff is great. The facility itself is tired and often hot.

If your loved one needs a higher level of care, or will need a higher level of care due to memory impairment, I don't recommend. They are not staffed or trained to handle this type of resident. Also, instead of reading reviews which could be fake, [removed] The preserve has 16 type A violations and they haven't been open that long. Check the violations against other memory care places, board and cares etc and you will see this is an extremely high number for the amount of months they have been in business... This is a great resource because you can see for yourself what's going on at the facility, any facility you happen to be looking for. Also, food was expired, medication given out not on schedule etc. Great for assisted living, but if you're looking not to make a bunch of moves in your care timeline for your loved one...this will not be your one-stop-shop.