Grace Management, Inc

My loved one is a resident at The Shores at Clearlake and overall the experience has been good. The cleanliness and the activities are both great. The friendliness and the value for cost are good. Based on our experience, I would recommend The Shores at Clearlake to others.

You definitely have to be an advocate for your loved one and keep on top of things, especially in the memory unit. The better the relationship you make with people there the better the treatment. It is best to be there as often as you can.

I would have to say it is not what I expected. I thought it would be active seniors. Instead it ranges from independent living to hospice. The majority needing some degree of assistance.

Lived here over 2 yrs. Too much turnover. Marginal meals. Inadequate security and maintenance for a large property. Great housekeeping and some staff that really cares. Routine maintenance not available. Safety issues for residents in walkers or wheelchairs. Residents wander away from grounds. Best placement not considered. Often selected by children of residents because it "looks nice". New director working hard, change is slow.

My Mom has been living at Portside since November, 2022. We've seen constant turnover across key management positions, poor food service quality, and two price increases. It's a beautiful building, but maybe their wage schedule isn't right for the area.

Brookdale was great until they hit us with the significant rate increase.We didn't really use their in-house services because my brother gets almost all his medical and in-home care through the VA. The staff were all very accommodating and helpful, especially one of the ladies who drove their community truck - can't remember her name - and the dining wait staff and cooks were all very nice. If not for the massive rate increase, he'd probably still be there.

Look beyond the initial meeting. Talk to the nursing staff, not just the office staff. They need more activities for the more active residents. More food options. The turnover rate in nursing staff is such that you almost never see the same aides twice. Some of the aides do not assist very well, and do not check on residents as often as they should.

I think it is a tough demographic to work with, dementia patients. That being said, I feel like the sales team made promises that the staff couldn't support. The place always seemed under staffed. The staff seemed unengaged and the facility was not very clean. My moms bathroom was always dirty, especially the toilet bowl. I don't have any thing to compare it to, but the trend is do more with less and I see that at this facility. I work in healthcare, I get it, but overall I wasn't impressed with this facility. As far as if I would recommend it? I don't know. My mom was not safe at home and it wasn't a good situation. She couldn't no longer live there. Aging with dementia is a terrible way to live out your life....

I think they are doing fair I find it clean They are friendly I want to say they do good on care, But we have heard some indifferent reports I can't personally validate I have not eaten it, I understand they have staffing issues and there are occasional issues with prompt meals activities are good

They are not very informative. There is also a very high level of staff turnover. Sadly they are one of the better options in this area

I would tell others looking into Portside at Grande Dunes to ask questions and speak to directors about "level of care". Based off of our experience, I would recommend the facility to others.

They fell short on the meals. My mom has an Ostomy bag and food allergies and her meals were always an issue. We were told that [name removed] the chef would work with her but that never happened. Do to staff turn over her meal request we're never logged or taken correctly. The only person that was of help to her was [name removed] when she worked. It would be a nice place for a senior not requiring special meals and a time schedule when it comes to eating.

I love the people who work and live here!

A wonderful place to live with great people!

I think that overall, it's a good facility. The staff is average. The facility itself is very nice. The food is good. The games and activities are good. My patient is not very easy to deal with, so I don't want to criticize too much. We have now placed him with hospice. However, I would still recommend it.

Overall experience was good not great!! Food service was very good and servers were very pleasant to work with. Only complaint about food was NOT Enough variety.

My loved one is currently a resident at Augustine Landing. The housekeeping is very light. I had to remind them that my mom moved in and now they are coming, but they don't dust or vacuum, just damp mop and clean the bathroom. Communication with the family is not great. We had many questions and it was hard to get answers. They gave her a bill that we didn't agree with and I called and emailed and then her account was auto-drafted. I "think" things should be fixed next month, but I'm waiting to see. The meals seem good, but staffing has been an issue. They had to do "buffets" a few times when she first moved in, which is difficult for people with walkers. The socialization is very good for my mom. They have lots of activities, but my mom mainly just does the meals. Having only one elevator in entire building is a problem. It broke last week and they were stuck downstairs for hours. The residents told my mom that it has happened several times, so now she wants to move to first floor. The price is very good, and I'm hoping that the staffing of both the accounting department and the food service will improve. Overall, I would recommend Augustine Landing if you have good advocate that can be sure that things are done.

Air conditioning went out 3 times. One of 3 elevators for whole complex has never been working. Common areas could be vacuumed more regularly. Meals need improving. Many times what is listed to be served is not what is plated. Many dishes are very spicy without stating as such. I have stopped eating all the meals in the restaurant. Service is slow and one rarely receives replenishment of beverages. My iced tea glass was served with lipstick on the glass (not mine). The pool was contaminated and closed for several weeks.

Too much turnover, caregivers, nurses, etc. Feels secure.

They are not able to provide a low sodium menu. This was detrimental to my father and discussed prior to admitting. A lot of the staff say, not my job. It took over 6 weeks for mom and dad to learn who to call for different needs. The activities are basic and they did not do a lot to get my parents engaged. They would attempt and schedule to take them, but not show up, or do something once. It seemed they would rather spend time with the residents who are more engaging, if you're not engaged then you slip through the cracks. Both of my parents walked with a walker when they moved there in July. Now, both have been in and out of the hospital and neither of them can walk at this point. My mom is in a wheel chair from a fall and my dad is in rehab from a fall. We are working on bringing them back home.