Grace Management, Inc

Inspirations bought out the previous company and have had a problem keeping staff. With those staffing down, services are way behind. For example my mother in law's room wasn't cleaned for 3 weeks but cost for services were not reduced. They shouldn't be charged for services they haven't received. My mother in law likes living there so she will stay.

When it comes to the activities, there could be more of a variety, seems the same activities every week. It is very expensive, should have an option to opt out of the dining to save money. My mom eats and cooks in her apt, the dining room is a bit disorganized and the food is hit or miss. I would hope this helps them make improvements. This is just our experience, my mom says other voice similar concerns but many people are very happy there.

The care staff at The Ranch Estates of Tucson are extremely friendly and kind. This is the first and only facility that we toured. It was so clean and nicely appointed that my mom didn't want to see any other facilities. We did have some issues with the move in process, in getting the doctor to submit what the facility needed to dispense my mom's medication. They weren't clear with what they needed, so my mom went about two weeks without some medications. The food is pretty good. My mom likes it and is comfortable in the dining room. It's hard to comment on the activities because my mom has advanced dementia, so she doesn't participate much. I would recommend this facility to others.

The Ranch estates was a small facility and they didn't seem to need a resident and said they had no bottom floor apartments when I was looking. They seemed indifferent and the tour was a non-event. They never even followed up with me after.

The meals are terrible. The staff doesn't let the residents order from off of the menu a lot of the time. If you are in a wheelchair, get on the first floor. Be aware that the staff enters the rooms without knocking, they just let themselves in. There are very little activities. As for the planned outings, you may not be able to go if you're in a wheelchair.

What they could do better with is having longer breakfast and longer dining hours. The to go option is just to expensive

We picked thisi community, because of the location, friendly atmosphere, activities, and meals. It's been a mostly pleasant experience so far. It's a very friendly and nice fun environment. I would probably recommend to others.

Acacia Springs was out of my planned budget range based on my monthly retirement income. This was a newer community and may be a bit better activities from the flyers presented to me. Did not try out their menus nor experience the security of the neighborhood.

It has a very friendly environment. We picked this community, because It's close to my house. Nothing could be improved.

Palm Bay Memory Care was not as home-like another community I toured. Much more hospital like. Long, long hallways. Didn't see much staff when I was there.

The positives - the facility, my apartment and the amenities that are offered at a 10. I do not want to move! The geographical location is ideal as well. Improvements - however, the Arbors has administrative issues which the residents and myself are very much dissatisfied with. There is inadequate security, and the dining room staff are experiencing shortages.

My mom has complained about the food and service in the dining room. Other than that, all is good (cleanliness, friendly, activities, transportation, value). The situation in the dining room has her wanting to find another place. I will say that they have made an effort to improve the dining room situation in the last week.

Our family had an in person tour and they only have assisted living and we were looking for a community that also have nursing care. The residents there seemed to be more able bodied and moving around more. Also when we pulled up there was a group of residents outside smoking cigarettes and our loved one had cancer at one point and we just did not want to deal with that. The building was older and just looked much older.

The caregivers here are wonderful and seem to really care about the residents. The food is abysmal and often cold and bland. I have left messages for the management on several occasions about various issues and not been contacted. This was not the case prior to Sage Desert being purchased and placed under new management (Grace). The entire previous management team either left or were let go. They were fantastic people, the new ones are just doing a job. Feeling like it is all about the money now. If it weren't for the caregivers, we would be looking elsewhere.

Sumter Senior Living is a beautiful community that is conveniently located. It is very very nice right when you walk in, and [name removed] who is in charge of all the activities and decorations does a wonderful job. They celebrated Veteran's Day with their residents and we thought that was just beautiful. However there could be improvements when it comes to the house keeping, and the meals and dining - our loved one says the food is just awful. We do understand there are staffing shortages but we do wish we could see the staff around more frequently.

Our family had an in person tour and our loved one was not impressed but it was nice enough just not as open looking

This was a nice community. It felt a little too small and didn't have the grounds we wanted for our loved one.

In the beginning [name removed] the admissions director told me that if my friend deteriorated and had to move out, he would not be responsible for the rent the following month. I talked to the administrative manager [name removed] and she said that was not true at all and it was not in their policy. So now he is responsible for the rent here and trying to get into another facility. The companion that helped out was extremely expensive with the services as well.

We toured with Beach House. There was nothing really negative to note about the tour experience, but they were going through a lot of transitional changes at the time - so I was not as impressed as I was hoping to be.

They have some issues in the kitchen - it is not managed well. Half the time they do not serve what is on the menu. They print out the menu and then they change it without telling anyone and that happens every day. If I order something and they do not have it, I get something else and am not told about it beforehand. If I want a cheeseburger I cannot get it after 6, they shut the grill down early even though they say it is served until 7. We pay a lot of money and have been disappointed in the experience. Communication is a big issue and it needs improvement.