Grace Management, Inc

Staff is wonderful and caring. Rooms are nice. [name removed] has a nice one bedroom but the studios are nice as well. The food is good. They do have things for the residents to do. My brother just doesn't attend them very often.

This is a nice place to live. But, I am not adjusting well. It's clean, very friendly, has LOTS of varied activities. It's a little more expensive than I would like and I wonder how I will be able to afford it with the raises in rent yearly. I don't want to build the place up but it is comfortable.

Residents well taken care of, facility kept clean, food is excellent quality and great choices on the everyday menu. The facility nurse is skilled at coordinating care between doctors, hospice care etc. She provides complete understandable information to me when I ask questions. The staff is very friendly and treats the residents with kindness and compassion. The Administrator is always available to answer and questions or concerns. Activities are varied and fun with exercise, crafts, games, musical entertainment and trips! I am glad I choice this facility for my mother's remaining years.

Great facility - food is good. Don't wait too long to move in - in order to take advantage of the activities

What they could improve on would be less fatty, greasy, salty food. The billing processes. The jacuzzi needs painting. Quicker food service and less cranky staff

Sedgwick was good if the resident doesn't need any help. Mom's dementia was getting worse quickly. Her room was very large even though it was a studio. It was like a nice apartment. Plenty of storage. Closet in bedroom area and a large walk-in closet by the door. Kitchen was small, but adequate. Three meals a day in the cafeteria and several activities. Sedgwick was receptive to residents concerns and encouraged input. There were several town hall meetings for residents to share what was happening.

The staff is very welcoming of family visitations. They celebrate every one's birthday in each month with a special dinner. Or DR Supv/Head Chef [name removed] is very nice and has weekly meetings with residents regarding everything having to do with the DR and food. Or activities are what people enjoy the most and every one, everyone is very friendly. Actually before I moved here 1 year ago April, I visited 5 facilities and this one was the most friendly. But, other than the Residence of South Hills Resort that was way too expensive, this is the all around best one.

Staff seems to be good people that will help in any way they can. All is good.

The piping in the AL building was being replaced on the second floor when we arrived, and we experienced cold showers for 13 days. The problem was a stripped valve. — not the piping. Three days after moving-in, our account was debited with no previous warning or explanation for an additional amount. The initial quote I received and for which I wrote our first check was incorrect. For three months, our rental invoices were incorrect — my account became my husband’s and his mine, which affected the amount sent to our long- term ins co for reimbursement. The new computer system did not save the data. Med aides were caring and good to us. The nursing staff was good. The dining room staff worked hard to please. Some meals were too spicy. Housekeeping was a big help by changing sheets weekly. A laundry room on each floor was a plus. More challenging activities other than trivia, movies and music would be welcomed by all. The CEO was available, and the receptionists welcoming.

I think the sales person (she is no longer there) was very pushy and said things to get me to sign. She was put in assisted living but at her first review, the staff put her in memory care. There was no meeting beforehand with me and not a very satisfactory explanation to me as to the reason why. I did not get to see any paperwork. While in assisted living, she had an incident where she got too hot while I was drying her hair and passed out. The emergency medical watch she had on was not working and I had to go out in the hall and scream for assistance and it took a while for the ambulance to come. It was on a Saturday and staff didn't seem to know what to do but they had her record which said DNR so they weren't going to do anything! I kept calling Faye's name and hitting her and she came around. At first in assisted living, Faye stayed in her room in the bed. I don't think they had much going on or it was early in the morning for [name removed]. When she moved down to memory care, the residents sat around in the big activity area a lot. There was a price change too which was another reason I moved [name removed]out.

The overall facility amenities and activities were the reason we chose Portside at Grande Dunes. FYI of all the facilities that we visited in the Myrtle Beach area this was the nicest by a lot.

There are some things about Brookdale Springs I wish were different... but the monthly cost would probably be much more for most of these things. 1. The eating times are pretty limited in about a 2-hour slot per meal. Residents can choose 2 of the 3 meals offered each day, which is sufficient... but if you miss a timeslot... you have nowhere else to go until the next meal time. Other places may have a small cafe or somewhere so a resident can get/buy a piece of fruit, pastry or a sandwich outside of the regular meal hours. 2. Although a resident can sign up for a trip to a grocery store, drugstore, etc., my mom lived in a reasonably priced senior living facility that had a small store where she could purchase a birthday card, laundry detergent or a candy bar when needed last-minute. Brookdale has no such shop. 3. Speakers come to Brookdale Springs occasionally. Other places have monthly speakers. 4. Maintenance, food servers, front desk, physical therapist, housekeeping and other staff members at Brookdale Springs are usually very friendly, courteous and helpful. After hours needs are sometimes difficult to reach for an unexpected sudden need-- such as spilling something on the floor, etc. Also, some services take a week or more to be on the list for assistance...after all, there are over 200 residents all needing help with their computer, for example. Families should be aware, too, that a resident's satisfaction with the facilities will depend, of course, on each resident's personality and level of personal interaction and ability to adapt and take part in the activities that are offered.

Staff is helpful and supportive. Facility is very clean. Mom was able to make friends and enjoy the social activities. According to my mom, more choices and quantity would improve the food. I believe they were short staffed during her stay, so this may have impacted.

Excellent location, clean facilities with happy residents that didn't just look like zombies, and they had an amazing price deal at that time. It came highly recommended.

Allways welcoming. The staff listens to the residents. As an example, I was there one day and the chef was talking with residents. The subject was what do you like, what we can discontinue and is there something you would like we haven't had. Not all activities appeal to all but the variety provides choices. Communications ++ If I was ready it would be high on my list to consider.

Meals are only 2 times a day. It was great when mom first moved in... beautiful new facility with great staff but mostly empty (just opened). [name removed] management took over & total staff changeover. No longer served meals in dining room unless bar area too full, lack of staff led to cold food & limited options, lots of changes. Might be better now after several months of new management though. It's more of an apartment building for elderly & not like care facility... no grab bars (had to buy own), no fall alert/medic alert in independent living, won't check on resident/call family if 911 called by resident. We moved mom back to Town Village when they lowered their rates because she needed more assistance than Summit offered & there is more staff to dote on her

We moved my uncle into Vista Pointe at Mira Loma in Henderson, Nevada. The staff knows his name and greets all the residence with a smile. They are aware of each resident's needs. The large dining room can accommodate all the walkers and motorized chairs, and will also accommodate my uncle's daily food requests. They are all caring professionals. The place is clean and inviting.

Friendly staff but sometimes understaffed. They could improve on the quality of product and preparation on the meals. They could improve on activities by welcoming and introduce attendees - also encourage residents to interaction.

The rooms are nice for the money and they have lots of activities from which to choose. Also the food choices are nice and staff is always available if needed. I would also say that they are very efficient

The staff are very helpful, friendly and supportive. There are lots of activities, some regular and different things for all holidays. The apartment is cozy and comfortable.