Grace Management, Inc

Heritage Oaks is great on the sales end, not so good about after sale contracts. The daytime staff is great, as well the activities director. For value for cost, it's good but not great.

Our loved one has since passed away, but se really liked to Sedgwick Plaza. My feedback is they were great over there. They treated her really wonderful and I would recommend the place to anyone.

Both staff and residents are so welcoming that one truly does feel that they are home. Meal service is exceptional in that all meals are provided in either in dining room or the bistro, and always various menu options to choose from. Numerous activities are available to keep one busy, but participation is up to the individual. Other amenities such as transportation is available especially for shopping and medical visits. Its location is in a residential setting with a park, a golf course, a botanical garden, and an art center in the immediate vicinity. One feels welcome from the moment they walk in, and this feeling remains. Town Village Audubon Park is more than an independent living community, it is home.

I think they have great food and activity options and the atmosphere in the center is always cheerful and festive. We would recommend this community to other families based on the experience we have had so far.

Biggest issue with Brookdale was they were short staffed and they cut corners especially with care in assisted living. With improvements, we would recommend this community to other families. Part of the issue was the post covid health care environment.

I like it. Well kept.

It was good overall. A little under staffed. But got better. We picked this community because of the availability and price.

Reasons we chose Beach House: -It doesn't smell like urine like a lot of the facilities that we looked at did -They had good incentive programs, such as three months free

They have a high turnover in their staff. No real low sodium menu which is important for seniors. They had a great activities director but she either quit or was let go and they've struggled to get activities back. Mom does have good friends that she enjoys.

We are very happy about the care my parents receive from all who work at Vintage park Ottawa. I have no complaints from the staff that work there. They are always pleasant , caring and informative when we have questions. My only concern or comment is that I wish they had more activities/outings for my parents to enjoy. I hope they are looking for an activities director. I know they recently had a good one resign and take a different job. Overall we are pleased with this facility!

They were very friendly. They work with you and work through any issues you may have until they are solved. Any issues we had were resolved in a timely manner. I would recommend Northgate Park to others looking.

I like the staff at this community, they are very helpful. The Sales Director [name removed] was very helpful and responsive. I have made many friends, I participant in the activities. The food has also been good. Thank you Inspirations

Im probably the youngest one here, I don't attend activities, I basically just go and eat 3 meals. And go in my room. Cost is good. Meals are ok. Always something to do

After checking 4 or 5 places for my mother we chose the Springs and she lived here for 15 years. She was well treated and basically content. Years after, it was my turn, the decision was easy- I became a second generation to live at Brookdale Springs and not disappoint no place is perfect.

I like the location, choice of apartments and everything included in the rent. It does need some updating. There's only one elevator. The staff changes often. They tried to raise my mother's rent by 8% after living there just a few months, but worked with me to lower the amount of her raise. The services they provide are good. They really helped my mother make the transition. She's made friends there.

I would still recommend the facility to a friend. It was a quiet peaceful setting.

The staff is very friendly and caring. They treat the residents with kindness and respect. My mom has had to go into memory care there and I don't feel I need to worry about her safety. The food was pretty good on the assisted living side, memory care is a different story. I know it is hard in this type of setting.

The opportunity to meet with very interesting people is enlivening and unexpected. The view from our unit of the Lake is the highlight of every day.

Food sometimes good they are trying to improve. Some of the menu items are not healthy or not good. Friendliness and activities very good. They don't recycle yet not good. . will work on it. Staff is good. Facility attractive. I would like to see more people in Independent living who are not on walkers.

Good location, friendly staff and residents. They all have their challenges. They continue to go through turn over which is concerning. Areas for improvement: Better menu better options, less red meat, more veggies and fruits. Have activities daily and keep everyone involved and entertained. Keeping an activities director in place that will do this. They also could use better house keepers for residents.