Grace Management, Inc

I chose it initially due to location. When they were fully staffed, things were good… They just went through a huge turnover of people which made things difficult. My mother passed away last October so I don't know how it is now. I don't really have much more to add. There was so much turnover while we were there that often they were understaffed or didn't have a Director or you name it…

The staff are great to ALL the residents seem to really enjoy all the activities. The staff that do stay (there's a huge turn around) are TRULY amazing. The activities they do are excellent- and the outings they go on, and people they bring in.

Mom loved it. It was a good fit for her. She moved in like a trooper ready for the last phase of her life until she got to meet her Jesus for her forever life. We would recommend this community to other families as long as [name removed] is there! She is the manager.

The caregivers are all very kind and thoughtful. There could be more activities that involve people rather than television. Such as "work outs" have someone doing it as an instructor rather than a tv program.

The friendly atmosphere and attitude of the staff is what we like most. The lack of following the schedule of activities and including activities for residents who have better health and memory in order to keep them active is probably our biggest concern. We do understand that part of the activities are based on the current residents.

PMC is a very nice place. It’s got wonderful grounds to walk. Mom’s favorite place is the porch. There are at least two activities daily, but should be constructed towards those that can and those who need more help. It took her a long time to find people that would actually talk to her. They were very cliquish and I guess that’s part of the disease. Fortunately she just decided to talk to them until she could speak with them. She has a couple of gripes however. Mom is hearing impaired and the staff will tap gently at the door if at all and open it. We understand the checks are important, As her room and bedroom are one and the same, she would like a change to cover up. I give a hard rap, crack the door and call out, “Mom, you home?” If she doesn’t respond, I open the door wider and call again. Just common courtesy. Our final gripe today is coffee! There has never been a meal that coffee wasn’t served. Now she gets none even for breakfast, it’s asked for but ???

I would recommend Heritage Oaks to others. However, if the resident has any serious medical conditions this is not the place for them. Otherwise, it is a nice place to live.

Very nice facility with a great staff that makes their residents feel at home. My only complaint is that their on-site care company is not very quick to respond to my mom when she presses her life alert to be escorted to meals or when she needs assistance. We have not had any major issues yet, but it doesn't seem to be staffed very well. They do have activities for the residents to participate in if they wish. My mom is liking the food too although complains that service is slow due to lack of servers during the breakfast & lunch.

I would recommend this facility to family or friends. Everything is a little better than I expected. Food is good quality, menu varies and they recently started an always available menu which has a large variety that we can order from in addition to the regular menu. Staff is great. Transportation to local stores twice a week, 2 days for Doctors appointments, one day to different restaurants and the Rivers Casino. In house non-denominational church and transportation to local Catholic Church on Sunday. Rapid response for maintenance requests.

Most of the staff are wonderful! Even though the housekeeping is short staffed, they do the best they can with what they have. It's kept up. The housekeeping supervisor supports her staff and fills in as much as she can. Communication with the family can be very limited unless someone is in assisted living and needing a nurse a lot. Even that can be sketchy. The families need to do their part to make sure of communication. The quality of the meals is getting better. There is a food committee that any one can participate in regards to the dining. Dining room staff is also short handed. The move in process is easy. The room for improvement really depends on paying the 'lower end' staff enough to keep the turnover rate lower. Too many good servers find better paying jobs elsewhere. I definitely recommend this facility.

From the very first phone call everyone was so pleasant and understanding. They listened to what we were looking for and explained everything this community offered which turns out to be exactly what we needed. Freedom to do what you want but at the same time offering many services and activities! I would recommend point pleasant to everyone in need of finding a place for mom and/ or dad that aren’t quite ready for a nursing home but just need a little help with everyday things. Plus, The social aspect of it is life changing ! The only reason it’s not a 5 star review across the board is because the meal plans could be better, it’s NOT bad at all but there is definitely room for improvement.

Frequent fun activities. Staff is friendly but often seems stretched thin. The building environment is clean and pleasant. I would recommend Brookdale Bartlesville South to others looking for assisted living.

My loved one is a resident at Town Village Tulsa. I would recommend this facility to others.

The patient services contractor, AdvisaCare, is not very good. Everything else is okay. Overall I would recommend the facility, as long as additional services are not needed.

My loved one got kicked out. I don't blame the facility however but our experience was a little tainted. I would recommend it to well behaving adults.

Items: 1, 2, 3 are a 4 collectively. Item 4 is not relevant due to the nature of our population "independent living" however, the staff is very aware of all resident's weaknesses or challenges and try to stay cognizant of their needs. Rate this as a 5. Item 5 is somewhat different there are quite a few times that food items shown on the menu are not available or are in short supply and run out during a meal. Item 6 has been great -- a 5 we have had an Elvis impersonator 2 weeks ago and the Jacksonville Symphony's string quartet appeared last week. We have weekly Happy Hour each Thursday with a disc jockey for a 1-11/2 hour show other activities are introduced ad hoc such as balance training etc. this is a 5 for item 6. I Item 7 Value I feel the all inclusive price is great because we have no surprises. this is a 5!

Care & food did improve. The management does listen and will improve the issues (if you talk to upper management). Make sure they are certified and or trained properly to assist for certain conditions. Like my mom was wearing a back brace after a back up operation and they were unable to put this brace on properly and none of them said they had ever been trained.

The staff ( aides, housekeeping, activities director, and food service) are all friendly and helpful. The cost was reasonable, but now prices have exceeded cost of living.

We are enjoying Portside, the staff that deal day to day with my parents are wonderful, kind, empathetic. While the medical staff are good, they are not easy to get ahold of so I haven't enjoyed that as much. The front desk people are wonderful and nice with my parents, the dining room staff have lots of patience! We have enjoyed the food here, surprisingly. The homemade soups are very good. My father is dying, but we will be keeping my mom in the same lovely two bedroom unit. It's large and airy.

The food could be better but the staff and residents are welcoming and friendly. It isn't in the best area of Richmond but is close to Chippenham hospital which is a plus. Also the emergency button they offer as a benefit of staying there requires a monthly subscription which is not made clear at first.