Grace Management, Inc

This is my loved ones second time there. Everything has changed due to him needing more care. They are running short on staff due to the pandemic. They are also bringing in meals to him now due to his condition and sometimes they think that his breakfast left overs is lunch and it is not. Due to him being a vet it is hard to deal with the VA and get medications while being in the facility. I would recommend to keep your parents at home if you can and to not send them to a facility.

This is a nice community, but needs a little revamping and better leadership. The activities could be improved by adding more variety for the residents. The food has good variety for my loved one; however, it could have more dietary restriction options available for the residents.

We like the community and it was very nice during our tour.

We had a good tour at Northgate Park. And we were able to go pre-Covid restrictions, so we were actually able to have a complete tour. Everything we saw was good, but it was just too big of a place for our family's needs.

I think it is a good place for someone that doesn't need a lot of medical care and the individual that is social. My loved one has complained the food portions are on the smaller side. Also, that the quality isn't always consistent. They allow pets into the community.

Nice facility; a bit older but they are renovating. Larger community, lots of residents out socializing which was really nice! Staff was very nice as well.

The community is very neat and clean, and the staff is very friendly and helpful. The food is not very good but I know they are trying to fix that. I would recommend this community to others based on my experience.

We chose Country Club because my sister in law works in the industry and her grandmothers was here. The rooms are actually a really good size because it is an older building and structure. The food that they serve is good for being bland. From what I have seen everything seems to be fine and I would recommend to others who are looking.

I toured Brookdale and it was a little pricier than what I would have liked and it was also multiple stories so you had to take an elevator, more like a hotel.

The place is beautiful. Common areas are well kept. The apartments are nice but a little smaller than some I have seen elsewhere. Also, the place I am comparing it to had pull cords in both the living room and bedroom areas as well as the bathroom. Shores didn't have one in the living room. They also don't come with a seat in the shower. Cable is included, which is nice. I wish some of the rooms actually opened onto the beautiful courtyards, but they can be accessed through the common areas. I saw some residents ready to play bingo, but the bingo caller had not shown up. I hope he/she finally did! They were in the process of training some new staff in the multi-purpose/media room, so I didn't get to see that. This is a place I might actually consider for my mom.

The community is very neat and clean and the staff is very friendly and helpful. The food is great and they have lots of activities available. I would definitely tell people to strongly consider this community.

The community has a lot to offer and a lot of different services for the residents. There are activities for the residents to choose from. Brookdale Northbrook seems well established. The staff has been fine to work with as far as the family goes.

The scheduling person was never friendly and acted like we were an inconvenience. scheduling appoints were always very tough and we did not get to schedule as many as we wanted. The rest of the staff was very friendly and nice. They did a great job taking care of my loved one, and the food looked great. They have lots of activities available for the residence.

Our first impression of the community was that it is very nice, and the rooms provided to the residents are also very nice and spacious.

They took us on a nice tour and answered all of our questions. We decided to move our loved one here from a different independent facility. The move-in process was very good. We used a moving company they suggested to us, and the moving company was fantastic. By the time we got our loved one there in our car, they had her apartment all set up, which was very nice. That helped her a lot. She was tired and was able to lie down right away. She has dementia and experienced some confusion at first. I feel like they need to have a buddy system for people just moving in, someone to work with new residents for several days so they're aware of everything there. They did introduce her to one woman, but then we never saw her again. I think a more prolonged buddy system would help new residents. The staff were good. They looked out for our loved one because they knew she was confused at times. If she wasn't down to dinner, they sent someone down to her apartment to get her.

The activities have been great. So far we are very happy with them. The room sizes are very nice, and the staff members have just been very attentive to our loved one. They allow our family to come and go, and they have just done a great job working with us.

The Highlands has been wonderful. They helped with the move and are working very hard to get our loved one settled and comfortable. They are doing a great job keeping us informed even with the Covid restrictions.

There's nothing bad about Town Village at all. They're very friendly, the employees as well as the people that live here. They come clean the rooms every two weeks, and I think they do an adequate job. Overall the food is good, and there's plenty of it. But I think they could improve their menu a little bit. They have some things they don't do perfect, like the fried chicken is too brown. But overall I have no complaints. For activities, I've enjoyed the exercise classes, and they took us on riverboat ride, which turned out very nice. The resident pays for those types of excursions, but that's expected.

I spoke to [name removed] at the Highlands and she was beyond sweet! We were going to do a virtual tour and go from there.They called me the next day and said they feel they don't have the level of care needed for my Mom and apologized over and over. I wish we could of met them before this decision was made.I think maybe I represented Mom to be worse than she is. They had told me in a previous conversation that they had 6 levels of care, I believe. I thought this was going to be a good fit. >> My Feedback: I think anyone looking to place a loved one,this would be a great place for them to go. I just think maybe it may be more of an assisted living facility or just above that level. I'm not sure because we never got to zoom so I could see exactly the kind of care they offer.

Vintage Park was very nice. We just ended up deciding that my loved one wasn't ready for assisted living just yet, that independent living would be a better fit. They were very accommodating and clear about my mom’s needs. As far as memory issues, they were very reassuring. I saw residents going in and out, which was reassuring as we were touring during Covid. I liked that the residents were able to leave and move about, even though we didn’t go into the facility because of restrictions. She showed us around outside and sat with us on the porch. All that was fine - it felt like she was being responsible and following the regulations she was supposed to. I would have loved to have seen inside though!