Life Care Services LLC

My parents have been living at Heritage for the past six months. It’s been a huge adjustment and an emotional move. The staff has done a wonderful job through out the transition to show care and compassion. The executive director, and his entire leadership team including front desk staff, operations team, dieticians, nursing staff and countless others have been instrumental in providing a safe and friendly environment.

4 mainly due to the elevators not working consistently. I would recommend in-spite of the elevator situation.

The care itself is top notch, they keep me updated with any issues... they keep her on a schedule & the activities are great. Also the everyone is very friendly & helpful.

Worked for our need for short-term respite care (one month)- very accommodating of our short time frame. Staff & residents were kind. Park-like setting & large windows very soothing altho the building was older so had its challenges. For long term we needed a larger facility with more activity & food choices. Best part: they had an accessible soda machine for my occasional need for caffeine! Hours open good - think the front desk was "manned" until a reasonable 9:00PM. Worth a visit if comparing facilities - every facility will have its pros & cons just have to find the right balance.

I loved Clarendale in Mokena Beautiful facility, had a lovely apt. .... small but efficient . Good food and great people. Would be there now if I could.

Most everything is good--staff, food, etc.--but they do not follow up with problems. Our relative has been there a year & despite repeated requests, he has never received cleaning services or had his defective cable TV box fixed. We've given up trying because they make promises & nothing ever happens. This is the only complaint.

Loving, clean and safe place for your loved ones to live. That is memory care. If residents live in assisted, or senior living, so many great activities for them to attend! I would highly recommend for all levels of care there!

11 years ago, we needed a place where mom felt safe and taken care of if we weren’t available. GVS seemed to be just the place she needed as a progressive health care plan. From independent living, assisted living, therapy options to long term care, she’s used every opportunity they provide. There have been bumps along the way to her settling in long term care now… a journey we never thought we would need to take; yet GVS has been there for the family. She thoroughly enjoyed independent living as she made new friends, enjoyed the activities and loved the Bistro. Yet, as her health declined and needed additional support for day to day care, GVS was there to help support our decision to place her in long term care. The facility is starting to show its age, especially in the long term care section, but it’s clean. And there is no place in this area where families can gather. Also, the sizes of shared rooms are not equal in size. One side is larger than the other.

The good things that stand out at The Emerson are the people and the activities.

As my mother is in the independent living they are fairly hands off. Move in was easy though but took many calls and eventually direction assistance through Comcast to get her wifi installed though we were charged from the day of her move in. Though a handbook is provided, much less personal interaction and instruction is given during move in. Definitely less involved than you might expect from interactions pre move in. The facilities are nice and clean though a bit dated. Everyone there's very nice and welcoming. We've used senior helpers to help get mom accustomed to the place and activities. The helpers are great but their front staff/ schedulers still haven't hit it right after give plus weeks. The dining food is good though the waits for dinner can be long. The pricing and included food credits were never explained to us. The cost to eat as a guest is. It taken from residents allowance and has to be paid in addition. Costs are pricey. Overall we are happy with the place. What we were sold and what we got were not exactly the same. Definitely more attention before the sale than after. Would likely make same decision though.

Staff and residents are very friendly and helpful. They look out for each other. My Dad loves the friends he has made.

General manager is like a big brother/dad to all the clients. We wear a call button and it only took about 4 minutes for him to be in our apartment when we used it to call for help. Ambulance was here in 10-12 minutes. He stayed with us till my husband was in the ambulance and headed to the hospital.

My parents say it is like a cruise ship. My dad is relieved of some responsibilities and can focus on caring for Mom. However, my mom is gluten-free, and the kitchen has trouble making something she can eat. The living experience is very pleasant. It is clean, and the staff are very helpful and friendly.

Very good food and great activities. The care is very good.

One thing that stood out is the staff is very caring and attentive and many of the staff have worked at the facility for a long time.

I think the staff overall are excellent. They are dealing with an old building and it requires more expense and care than a newer building. The outdoor space is beautiful and well maintained. It feels more like a country club than a residential facility. I think their menus could be better adapted to the needs of their clientele. Offer low calorie deserts and heart healthy food choices to give residents a choice. They have a meeting each week with residents to offer suggestions. A dietitian's input might help them with this objective. The residents appear to be very social and welcoming.

The Delaney is a very nice facility. The food is very good according to my mother-in-law. We have had to report a water leak and fraying carpet, but overall things are going well.

In the short time I have been at Havenwood the staff turnover has been very high.

Beautiful facility compared to other around the area. Also has the best food of all the similar assisted living facilities.

Bellingham is awesome, we are all very pleased. Great staff, great food, beautiful green grounds, park like with walking trails. Good community of people and plenty of activities.