Life Care Services LLC

Care team is very compassionate. Figuring out the rules of the road (getting nurses to call you back, who to talk to about procedural things) was really hard.

We have moved my 95 year old mother to assisted living gor the first time. Staff at the Sterling were very supportive and did everything they could to make the transition a success. Very pleased with the Sterling

Because there have issues with housekeeping not cleaning my mom's apartment, nor doing her laundry on a timely basis. Also the food service has been horrible at times. My mom thinks the food is good, but the service has been spotty and downright bad at times. Staffing has been a problem.

My personal observations are that the staff doesn't communicate well as to the needs of some of the patients. My wife used hearing aids and the medical staff didn't know she needed help putting them in and taking them out. When I first brought them in they were stored in a medical room. I had to tell the person in charge of the wing where they were being stored and no one got them to her. [name removed]suffered a fall and had to be hospitalized. She got 6 stitches on the side of her head. No one knows why she fell and the hospital only treated her injury without looking into the cause. Two days later the nurse at Delaney said she wasn't doing well and sent her back to the hospital. She was seen in the emergency department and later transferred to the ICU. I was told she was transferred and she wasn't doing good. I got there and was told she was going downhill. An hour later the nurse came in and told me her tests came back and they didn't think she would make it through the night. She died within a couple of hours. Someone dropped the ball and I don't know if it was the nurse at Delaney or the hospital. Overall not a positive experience. [name removed] lasted four weeks after placing her in Delaney. I'm not trying to point a finger at anyone. It just wasn't a good experience overall.

Bellingham is clean and the staff is friendly. My mother has been enjoying the food and has met a few friends. The PT and OT have been more than helpful with whatever we need. [name removed] is the best!

Mom loves it there. Admin did everything to have us move in and r always trying to help. Family was told rent was fixed and inclusive of her care on memory care unless her care needs changed. But their annual time period is [date removed]. So after only being there from [date removed] WEEKS the rent increased $[fee removed]! Corporate would not negotiate this with the executive director. Corporate also let go the Associate executive director position and the memory care director left only to eventually hire a nurse who was excited to get the position but left after two weeks. So there r issues administratively and remember this is a BUSINESS.$$$ The staff and residents LOVE my mom She's able to still remember things enough to tell me if there's a problem so I can advocate for her. But even though I was told rent was a fixed rate there R added costs for her care that Delaney doesn't do. PLEASE get a copy of the resident agreement and read it thoroughly! Massachusetts has no rent cap!!!

The independent living apartments are clean and nice. Residents seem to like living there. We were attracted to them because of the location and price.

Can't rate quality of care as I have not needed care. The meals could be better and more serving staff would help as there are mistakes made with orders. Yes, I would make the same choice again and would recommend to others.

The staff are so friendly. I manage a visit maybe every 4 - 6 weeks and they always remember my name! Mom has made some friends and enjoys the card games. Her days have so much more human interaction than when she was living alone. Love that!

I was at clarendale for respite. It is beautifully decorated and very clean. Staff was very attentive and friendly. Two areas that probably need attention would be the food, although they did hire a new chef and the meals were improving. And I feel there could have been more activities.

I have been in the facility for just [time removed]—compared to many others who are here for over ten years and more. I am glad that I chose this facility because of the various standard of care it offers . As an example, I came in as an “independent living” resident; however, unforeseen illness occurred, when I had to be hospitalized. Now I am back at the facility in the Rehab unit, getting excellent care at “home,” seeing familiar faces, and being visited by friends I had just made here.

The most outstanding feature of Sedgebrook is the 72 acre campus.

The staff is caring and very friendly. The food is good and there is a nice variety. It can be difficult to reach the nurse's station via phone. The facility is clean and the apartments are roomy and bright.

We chose Clarendale at Bellevue Place because the facility was very clean and bright and the price was more affordable for what you got. My mother says the kitchen is always short staffed. Complains about the food not being hot enough.

Dad has generally been happy, he gets a little frustrated with meals. Food never seems to be hot, often has to send back, and they tend to do a lot of ethnic themes he's not familiar or comfortable with. They've also cut back on things that were included when he moved in, like Happy Hour in the SkyBar, carpet cleaning, etc. As with so many places, paying more for less. [fee removed] for a glass of beer for a resident is ridiculous. They have a wonderful on site nurse in IL, [name removed] has been extremely helpful in helping Dad find care and assisting with several long term issues

My mom was very unhappy living in a facility, though I think these folks tried to help her as much as they could. Wish I had understood that she would have had to move to a different facility in order to get step down care, which she needed for a short while at the end of her life.

My husband seems to be happy. There is no perfect place. The food is ok, but service is VERY very slow and portion size has been too small on occasion. The nurses are good, keep you informed. It is a clean place, no odors. Plenty of activities

Lots of staff turnover with aides, which does seem to be improving. They have been working to get rid of agency aides. Nurses are good to very good. We'd be willing to pay more to get better food with a better variety. Hard to know about value as we have no other experience with any other facilities.

After a rocky start for the first few weeks, my mother has done very well at Rose Senior Living for the past two months. Most of the staff and the other patients (in Memory Care) are very nice and helpful. The food is good and the facility is kept very clean. There are a handful of staff members who are less helpful than others, but most are very good.

Overall our experience has been good. The physical plant is well maintained. There is a perception of a lot of staff turnover, but that is not unusual. My parents say the menu could have more variety. They've established an Assisted Living Council, so they feel they have a forum for expressing their feedback