Life Care Services LLC

The place was kind of run-down. They show us an unfinished cottage and the parking was just to far for my mom.

The transition is a really big part but they could do a better job with communication, Its been a good place but there is room for improvement. The food could be better. More programs for the residents would be more beneficial.

They have a happy hour from 4-5, and now it is canceled all together. I feel good about the staff. The activities have stopped due to covid. The location is good its just hard to judge during these covid standards.

The community is very neat and clean and the staff is friendly. I would like to see management do more for the residents. I think they could do better

Our family had a virtual tour and our loved ones felt like the community was to small, and really did not care for it. Also they did not like the specific location it was in.

I like that I have an independent cottage where I could bring my dogs, which was hard to find. There's a dog park right next door and a library, which is nice. Some things about independent living are frustrating. For instance, they're not able to things like take your blood pressure. Activities are getting better, considering the pandemic. They can be evasive/vague with communication to the residents. They've also seemed unconcerned with a common area porch that needs attention. There are things they say they'll do that are not done on time. The food is lacking in variety - chicken pretty much every night, and they give fancy titles to ordinary dishes. They do have a residential council meeting each month where the residents can voice their concerns. But I don't feel like any of the residents actually do voice their concerns.

Be aware it is an assisted living and has very limited medical resources. I would not recommend this community to others based on my experience.

The community is nice. The sales guy makes it seem like Club Med and it isn't. The confidence of the staff is getting better and the responsiveness of the staff is getting better towards the residents.

It is a good place but not someone with memory care needs. My loved one declined quickly when they entered into the community. There was a medical issue and we are unaware of how long it was before the staff were made aware of this. They couldn't take care of my loved one needs even though they said they could during the initial assessment.

We virtually toured this community and it was very nice. The staff was very friendly and shared a lot of great information. The tour was good but we couldn't do an in-person tour due to Covid.

Only independent living available. Did not receive brochure. Person I spoke to was very easy to speak with. Did not see any residents moving around in the facility. Very quiet in hallways.

We did a virtual tour with the community. It was very nice and the staff was friendly, they answered all of our questions and tried to make the virtual tour as good as it can be.

I don't think the training was good, or enough professionals there. They weren't equipped to handle my loved one. The community didn't know how to handle my loved one with taking their medications, the staff would even call me in the middle of the night. There was nothing I could do in the middle of the night. Clarendale ended up sending my loved one to the hospital due to the agitation my loved one experienced with taking medications. I also feel they weren't attentive to my loved ones needs. This would be a great community for those individuals who are able to participate in their daily living activities.

we did a virtual tour of this community and it just was not very memorable. The rooms were very small with no kitchen. It just didnt fit our needs

Tour was good but memory care area is very small and crampt.

Based on our tour, I wasn’t happy with them at all. They were overpriced. And their open restaurant situation was not a good situation for my loved one with high care needs.

With Covid, you're not able to go in and visit with your loved one. Communication wasn't really that good. When we called and left a message, they didn't call us back. So we'd have to call again. Our loved one wasn't happy there at the beginning, but he was starting to feel more and more that he fit in. It was just a matter of getting used to the people and the environment altogether, the staff and the residents. Our loved one didn't like the food. He thought they served too much fish, and he was a meat and potatoes guy.

We did have some issues in the beginning that affected my trust with them for a while. When my dad was in assisted living, he got outside at 2AM and the police department picked him up and brought him back. They started to then move his stuff to memory care without my permission. There was no communication a lot of times and I never knew what was going on. I requested a few minor things so I could be aware and I do not feel that they followed through. I would still take my parents back here if they needed the services that they provided, but they did not need the care at the time. They do have some tremendous qualities.

My mom and dad moved here 5 years ago. The first 3 1/2 years were an excellent experience. Love the fact that it is walking distance to HEB, Market Street shopping and the public library. However, during the past year or so they have been doing extensive construction repairs that have necessitated scaffolding outside of windows, unable to use balconies, views blocked and lots and lots of construction noise and traffic. Also, residents are all having to move out of their apartments for between 2 weeks and 2 months (into other apartments on property) while windows and exterior walls are replaced. I would only recommend it if the unit your parent is being into has already been repaired and there is no scaffolding outside of the window.

We are looking for a place for my mom who is very active and engaging but is also advanced in her Alzheimer's. We found the community lovely but the residents seemed to be not as active as what my mom is and therefore not being a right fit for her now.