Life Care Services LLC

We took a tour of The Watermark at Broadway Cityview during our search for an Assisted Living facility for our loved one. This facility was terrible. It was way overpriced and it felt dark and outdated.

The facility is vice & clean but other than that [name removed] was a horrible experience for my family. The staff turnover was constant. They did not do anything but the bare minimum & encourage you to pay for a private aide so they don’t have to do anything. On numerous occasions, when we tried to reach the nurses station w/questions, the voice mail was full or we never received a return call. On one occasion, my mom was taken to the hospital. I received a call at 10 pm from the nurse at [name removed] notifying me of this. I asked for an update asap but never heard back. The next day we found out my mom was still in the hospital but not from [name removed]. [name removed] finally called w/an update but it was at 9 pm the next evening. They show no compassion & blame other staff members when anything went wrong. My mom recently passed away, I called the manager to let them know & the first thing she asked me was when her stuff out of her room! Not even a “we are sorry for your loss."

Constant staff turnover, hard to get in touch with the staff/nurses, we were encouraged to hire an aide for my mother while she was there, no compassion from the staff when my mother passed away - first thing the memory care manager asked us was "when will you have her stuff out". Overall, a very bad experience! Make sure you ask the question regarding the aide! For the amount of money Sinai charges, we were shocked when we told we should/need to hire one for my mother.

Last evening as i was leaving from seeing my aunt there was a brawl outside people (staff) fighting crowds of people just standing there. Very unfortunate I will be looking for my aunt another place to live. I'm so saddened by this behavior here.

We placed mom in memory care at Clarendale. It looked like a wonderful place but within a month and a half mom fell 7 times, was sent to the ER 4 times & had to spend 4 days in the hospital. We brough in overnight care for mom because that's when she usually fell. We also stayed overnight & noticed on 2 occasions the staff sleeping. With overnight help falls stopped but them she started falling during the day. It is very hard to get ahold of anyone in the memory care department. We checked on mom frequently & can't imagine what would have happened to her if we hadn't. We were there at dinner & the staff would put the food down for the residents but really didn't try to get them to eat much. If they needed help they would usually only get a couple bites. Mom was moved to another facility. She was put on hospice at the new facility & died 2 months later. We do not blame Clarendale for her death but do blame them for the pain she suffered the last months of her life.

If you really loved your “mom”, or anyone for that matter who you are considering sending to this location, DONT. Run as fast as you can. Management is absolutely terrible. You’ll swear the people you meet are nice and friendly but it’s a facade to get your money. Executive Director is never in office & always promising to share time with residents but she is never anywhere to be found, this is a consistent thing. They’ll tell you she’s in her office but really, she’s never in the building. The whole building could be in disarray but she’ll blame everyone else on her terrible management skills. She talks down on the employees, blames them for everything and never takes accountability. Cooks use hands to put food on residents plates. Care staff laughs at and or talks down to residents in their face or behind their backs. Turn over rate is awful. Don’t be fooled by the smiles, sweet talk and look of the building. Save your money and run fast.

The Clarendale At Indian Lake is a very attractive place, lots of activities, great people, and management is friendly. Today we went to lunch to find out that they were taking names and seating us in the bistro. It looked like maybe 1/3 of the dining room tables were occupied. We were told that they would call us when it was time for us to be seated. The only explanation that the server gave us was I was told to do this. As a two-year resident, I can honestly say the dining experience at the Clarendale at Indian Lake is a joke.

Im not sure what in the world is going on at Richmond Place but I’m sick of it. I’m sick of every weekend my mother calling me to bring her food because the service is God awful. Im sick of it. What’s the purpose of my mom paying thousands a month, only to receive cold, tasteless food after waiting for 45+ minutes because they have no staff! I’m having to drive a hour into Lexington to bring my mom food, ridiculous! This place is falling apart. The owners of this community need to send help immediately because this place is a becoming a joke!

They were absolutely horrible. I pulled my loved one out of there a month and a half into being there. They very seldom checked on my loved one, they did not follow their medication schedule. My loved one got sick in there and the staff just ignored my loved one until I called their hospice nurse. She came and got my loved one out of there and put my loved one into the hospital where my loved one recovered. I'm in the middle of writing up a formal complaint that I'm sending to the state and a couple of other organizations. I would never recommend Harbour Village to anyone ever.

Place treated my father like a dog.... keep your loved one at home... no communication at all, found the ladies laying around, wouldn't change my father... I hope one day those nurses who took care of my father have there mom or dad treated the way they treated him...

They don't really provide care. Just watch that they don't fall over. Was not impressed and pulled my loved one out. Would not recommend the Sterling Aventura to others.

Our family had an in person tour and we felt just based on the tour experience and even though it was very new it was very cold and we just did no like it.

My family member moved in within the last 6 months. Hoping by now my rev. would be better. It’s been hard dealing with the new Ex Dir./ management of Watermark. Promises were not kept and residents were treated disrespectfully when questioned. Rent was raised several hundred dollars. The one included meal/day is now charged per item and deducted from a $500 allotment (main/side) w fees for pkg & food delivery/bags, to apt. We were reassured staff turnover was not a concern. That person quit and move in-day was a disaster. Apartment was not clean w serious maintenance issues. No staff was present. Residents fought for mold removal, cleaning and working appliances. They were promised rent compensation which Resident insisted in writing. When received, Exec Dir. reduced it and residents had no recourse. Reno’s are looking good. The on-call IL supervisor [name removed], front desk,PT, podiatry, salon are great!! Watermark needs to know caring for residents they serve is as important the money.

Horrible care givers always on their cell phones, no interaction with the residents, no communication with the families. Can't express how disappointed & upset this has made my family. After 2 weeks we are moving our mom to another facility. For the amount of money they charge is sickening.

The food keeps getting worse. I run out of things like milk and bread. Soup comes out cold baked potatoes come out cold scrambled eggs or cold. Discuss with the food and beverage Director and he looks at you like well what do you want me to do about it. It does not do any good to talk to the executive Director because she’s not gonna do anything about it either. They have no intention of doing anything for the diabetic Lots of pasta potatoes Very little vegetables. No dessert for diabetics

Do not trust you loved ones with The Clarendale of Addison. The Clarendale of Addison has deceptive sales practices. Be careful of the misleading and misinformed sales promises from [name removed] who promises services that Memory Care cannot and will not provide. He will not return your calls after you sign a contract. The director [name removed] is arrogant and condescending and thinks she is always right. [name removed] and [name removed] work for the same company, but they do not understand the promises being made. My mother was there for 20 days, and they did not fulfill their duty and required the family to hire a full-time caregiver to live at The Clarendale. After they realized they could not handle the promises [name removed] made, the director of Memory Care gave me a list of services that they expected our caregiver to provide, which included that I bathe my mother, take her to meals, assist her in the bathroom, clean the room, etc. Don’t be fooled by [name removed] they did what they could.

I would tell others that it is a nice place but it is not run very well. You cannot get anything done. If something happens it takes them a month to fix it. They also just do not make any effort to do activities with the residents or get them to participate. He was not able to stay here because the person above him was so loud and he could not sleep. It has not been the best experience for my loved one.

Can’t believe how the rehab center has been treating my grandfather they have left him with a gash on his arm that was so bad the dressing had to be changed three times in a row, they left him in a wheelchair for four hours straight knowing he has sciatica and his legs and feet went numb he was in so much pain he was crying for help and nurses and aids just walked right past him!!!!!!! Don’t let your parents or grandparents come here they make it seem nice but the people are terrible!

Don't go to The Sterling. They lied about everything. There are no activities because they're always short-staffed. There's zero supervision. My loved one ended up in the hospital often after falling many times. They charged us for months of rent when she was only there for weeks. And in the end, they kicked her out with nowhere to go. During the sales process, they lied, making everything seem like sunshine and rainbows. But once you get in and sign on the dotted line, it's the exact opposite. The director is argumentative and not a good person. My loved one's condition steeply declined after placing her here, and I wish we had never done so.