Oakmont Management Group

They run short staffed at times, but the staff that's there are mostly good. Location and cost stuck out over other places.

Their staff is excellent. My mom is in the memory care wing. They are very attentive and interactive with the residents. I would give a 5 star if the price was better. It is very expensive. But overall, it has been a positive experience.

The facility is clean and front desk staff are very courteous. My mother has had some issues with ants inside her unit that needed repeat treatments to contain.

The previous management team was somewhat disorganized but Ivy Park is trying to improve on that. Sometimes the food is too salty which is not good for seniors.

The staff in all areas is very friendly and helpful. There is a wide variety of activities and programs that are provided in both the assisted living and memory care facilities. The facility is well maintained and clean. The administrative staff is excellent, open to suggestions and feedback.

The caregivers are excellent. Very quick when called, and even check on their regular residents based on their routines. Additionally, there is plenty of amenities. In room laundry, lots of parking, many resident activities, pool.

It's very nice and very expensive. But we checked several places and they all cost about the same. I would say that this is just what it costs. Overall, we're happy with the placement and my mom is doing well. Thanks for your assistance in finding Ivy Park

Staff is very friendly! They have been very good about communicating issues and concerns with my parents health. They make a conscious effort to know their residents and families

The staff at Ivy Park is kind and caring. The number of residents in assisted living is around 40 so a smaller community. This comes with the advantage of knowing most residents but also means there may be less activities and potential connections with other residents than other facilities. My mom's room was recently remodeled so is very clean and updated.

Facility needs some fresh paint, new carpets to brighten up the common area. The main floor elevator which breaks down every two months, and need replacement per my sister as she relies on walker to wheel around the facility since her surgery. Without the main floor elevator, she has to take other elevator down to second floor, and walks down to main floor by handing onto the stair rail with her fold up walker step by step. She is supposed to get laundry service once a week, but it does not happen without her chasing after front desk to send someone over. Eight out of ten times nobody shows up that she ends up doing laundry herself. She felt pretty frustrated lately when a few washers broke down that it made it hard to find an unoccupied washer. Staff is good and helpful overall. She had a bill issue with IVY accounting from day one, and talked to related on site staff several times to get her care fee removed with her doctor's updated note on "no more diet condition". Whatever payment credits the on-site staff put through for my sister never shows up on her next bill and they still charge her care fee up till today. She is waiting to hear back from Ivy's ombudsman about it.

Smaller community with not a lot of residents. Though I wish they had more activities for the residents who live in the assisted living side. I will be moving my mom to memory care on Sunday.

Cleanliness of the facility is a 4... but there are a lot of places under repair or with stained carpet which downgrades the look of the place a little right now. Presumably when they finish it will be a 5. The food is good. The activities are hard to rate because our mom barely does any of them, but what she does do are good. So.. 4? The value for cost is hard to rate because don't really have enough experience with alternatives. Feels like a 3 to us, but 4 might be more fair if we knew what it costs at similar or more expensive places. We definitely don't feel ripped off. It's just, still, a lot of money.

Well kept facility, friendly and caring staff. Frequent turnovers of some admin, finance/billing system is antiquated. Residents are safe and well cared for. Food is less than desirable.

Sometimes there was no one on the floor except me and the residents. All staff were somewhere else. That was my only concern. Everything else was great!

Moving into The Carlotta required reading through a very long and (I thought) complex contract and dealing with several different staff members. So people should be prepared to deal with those things.

Very welcoming from admin staff to frontline staff. It has been an overall good experience with my difficult father in law. Everyone has taken time to answer our questions and help us to navigate this complex and difficult time.

The staff is friendly and helpful, and the care seems good. The place is very clean and well maintained.

[name removed] loves it there. Lots of activities. He enjoys them all. The staff love [name removed]. Doesn't have any acting out issues. He remains polite and cooperative in every way, consequently he is easy to care for. There is a lot of staff turn over. I guess that is normal.There have been issues with lapses in medications that have been serious. There are issues with transportation to doctor visits. I attend all [name removed]doctor's appointments so I've been the victim along with[name removed] of long waits and confusion about where to pick us up. The drivers don't communicate with each other and the patients pay the price. In general, I'm happy but again I'm forced to be a weekly observer and I need to ask questions concerning doctors orders being followed.

Activities - they are available, but my parents did not participate. The care staff is adequate.

I think the facility is great for people who need assisted living but they weren't very well trained for people with mid to late dementia. They didn't have enough staff to accommodate his needs. Once my dad went to a stand alone memory facility I really noticed the difference. I loved the people they tried their best.