Oakmont Management Group

The staff is very kind and caring. Communication with the family has been very good. I would recommend this facility, mainly due to the staff but it is also a beautiful place and looks like an upscale hotel.

There has been an enormous turnover in staff. So many open positions! It's kind of alarming! The staff that they do have are great, but there is not enough of them. Housekeeping is good. Communication is pretty much non-existent. The facility is really nice, I just wish there were more daily activities. It's sort of the same thing everyday, probably because they are so short in staff. The Activity Director just left, there is NO staff for rides to doctor, drug store etc. One person left to do things like arts and crafts. I was told there were two classes each week on water aerobics, they just started two weeks ago. I've been here for a few months and we are now on the third Director and Executive Chief since I've been here. The ones that are here now are temporary from corporate. If they could get their act together, this would be a fabulous place to live!

Everyone at Oakmont of San Antonio Heights is so friendly, and that is something our family had really been impressed by. Based on the experience we have had so far, we would definitely recommend this community to other families.

The staff is extremely helpful and friendly. They don't hesitate to answer questions or assist with things I need assistance with when I call such as checking on my loved one and making sure to have things personal items needed for her if she is going to go out. The food could be better. The portions are small. Also my cousin needs her food puréed but their food processor has been broken for over a month so they were giving her their pre puréed food which she does not like. So they have been borrowing her food processor. For the money they charge, I would think they would get a new food processor.

The friendliness of the staff gets a 5+++. Your biggest asset are those working on the 1st and 2nd floor. Your front desk (all of them), your wait staff and the people who deliver meds and provide assistance are Amazing. It would be better if [name removed] , [name removed], [name removed]and [name removed]were better informed of the new practices and costs therein. It would be great to have an advisor on the premises who could help families navigate elderly needs like an advocate to educate (Medicare, hmo, dementia, VA and just understanding end of life options) because the family (us) are floundering.. Other than that, it wS a good experience and we miss the staff a bunch.

I have seen positive changes in my mom since she moved to Ivy Park. She had been living alone and her dementia was declining quickly. I think that the compassion from the caregivers and the engaging activities have had a very positive impact on my mom's quality of life. She has much more energy and has more moments of clarity than she used to have.

Staff was friendly and took good care of my Mom and were responsive when we had questions or requested assistance. The move in process went smoothly. My mom's room was always very clean. I would recommend the facility. The one recommendation is to provide more reports to the family. We were told during the tour that we would be given updates re my mom, things she did, issues etc. While the staff provided information, we were the ones who had to request the info, if we didn't ask we didn't really receive updates re how my mom was doing (eg how much she was eating).

They had a higher level of care for a challenging tenant with certain health and mobility issues. I would recommend to others.

My family and I love spending time here in Oakmont. We like to have food here in the dining room together. I like going to the happy hours every week. It’s always something different and fun. I like that everyone is always so helpful.

The nurses always come and help with all my concerns. The maintenance department can fix anything and everything. Oakmont is a great place to live. I’m happy to have moved in here and make plenty of friends here.

The staff is very nice and made my dad feel very welcome. It took a week or two to get everything set up and the staff was very receptive to his/my needs and questions. The facility is absolutely beautiful.

This is a great facility. I'm dealing with memory care so, my perspective is dealing from that aspect. The rooms are a big size, even the shared rooms. Mostly 5 stars but, always room for improvement

We cannot comment on the activities, my mom didn't participate in any activities. What we like the most about the Oakmont of The Lakes community is The employees, they are all very friendly and helpful. We would recommend this community to other families based on the experience we have had so far.

The staff at Westmont of Milpitas are very friendly and helpful. Though there has been quite a bit of turnover with the staff. The housekeeping has improved. The food is a hit or a miss. Sometimes good. Other times not so good. Communication with the family has been good. I would recommend Westmont of Milpitas to others.

My loved one is currently a resident at Ivy Park at Santa Rosa and everything has been very good for him at this facility so far. I am very satisfied with the care and attention that my loved one receives at this facility. Their entrance fee is very steep and non-negotiable, however. It would be nice if that were less. Overall, I would recommend Ivy Park at Santa Rosa to others.

My mom lived at Oakmont San Jose for five years. After being at three other memory care facilities [name removed], OSJ was the perfect solution, and where she lived out her final days. My mom was accustomed to high-end hotels and a glamorous life, with excellent customer service and care. We found OSJ to be the perfect fit for high-cognitive seniors. It was so wonderful to visit her as she was engaged in activities or sitting on the beautiful patio having lunch. The current head nurse [name removed] and memory care director [name removed] are the best in the biz and were the only team to regularly keep in touch with me as her only child and POA. While the leadership changed many times over the course of her residency, the care staff was consistent, and my mom felt safe in her lovely private room. OSJ also welcomed and collaborated well with my mom's physical therapists, external caregivers, end-of-life doulas, and hospice.

No place is perfect, but the community is very nice and will work with you to take care of your loved ones. The medical staff level, all the medtechs in Memory care are LVNs and their wellness staff has multiple nurses under the Director.

I would say that my mother is comfortable here. I would recommend to others. We picked this community because it was more affordable.

My mom like the feel of it the best. Smaller, homey feel to the place. The residents were sitting around talking to each other. Friendly. The apartments were larger than other places The outside patio area is nice, shaded with lots of seating.

The communication between the floor manager and the families need to be much more. They need to be better with laundry service, have lost many pairs of brand new pants and shirts. They keep her bedroom door open all day long, and at least one of the clients comes into my aunts room and lays on her bed!!! Few more things. Don't get a fuzzy feeling from [name removed] the ED. Beautiful facility, good food.