Oakmont Management Group

Very nice, but expensive.

I am very satisfied with Sunrise of La Palma. I haven't been here too long. I have no complaints at this point. So far so good at this facility.

On of my parents has lived here since early this year. I've visited her for a week at a time on three occasions, and usually stay in one of the guest quarters (furnished apartments that have not been leased), which are very nice and convenient. The place is beautifully appointed, concierge staff, housekeeping and grounds maintenance and health care technicians are extremely helpful, knowledgable and accommodating. Things are always quite clean and in order. The residents all look out for one another, and the vast majority are friendly and personable. I sleep better at night knowing that my parent is being cared for here. Everything about the place is top notch. There could be a bit more creativity behind the planned activities - though there is always something to do or participate in at the lodge (arts, film, fitness, games, outings, etc.). I would like for there to be more interactive activities, helping residents get to know one another, but that's just me. It's very easy for people to feel comfortable here, but more could be done to assist people who are a bit introverted. Problem area: the dining room administration. The chef and wait staff are great, so when one actually takes time to sit through a meal, the food is wonderful. Residents pay a monthly fee for use of meal "points" in the dining room. My parent has never used all of the points charged to the account each month, and when they're not used there is no refund or roll-over for use the next month. I don't think there is an option to purchase fewer points per month, so that is a bit of a scam. What keeps us from using the dining room? 1. There is no such thing as a "quick" meal in this place. You must make a reservation. Wait to be seated, wait for your order to be taken, wait for food prep, It's perfect if you're in the mood for a fine dining experience, but not a quick lunch. 2. The rules about dining frequently changing. I have yet to find out where they are posted, and my parent's memory is not so great. Each time I visit there has been a different "rule" that we have not followed which makes the dining hall staff grumpy and reluctant to seat us. I don't want to be served food by someone who is grumpy with me, so we eat leftovers, or go out and pay for a meal rather eating here (where the meal has already been paid for). You have to make a reservation for diner. This has to be done by 4:30 PM. If you aren't precisely on time for your reservation - grumpy staff, possibly no seating for you (or you'll have to wait). The phone message when you call the dining hall to make reservations doesn't tell you that reservations must be made by 4:30, and says that the last seating is at 7:45 (it's actually 7:15 PM). When I asked where I could learn the new rules each time I visit, the staff told me that they had instructed my parent on this "a number of times." One would think that in a retirement community they would be more understanding of people with memory problems, and less likely to condescend to them or shame them in front of their grown children. If Fountaingrove Lodge ever gets the dining hall running smoothly (from the residents' and guests' perspective), it will really be an exceptional place for those who need assisted living without nursing care.

We were given about one week's notice that Mom would be discharged only to assisted living or 24/7 in home care. Atria Sutton staff quickly responded, assesed Mom's condition, processed documents and ensured her apartment was ready. They made the move easier on mom and the family.

They were all very accommodating at the Oakmont to make some changes that we needed to have in order to move my loved one in. They have also been responsive to any concerns and issues we have had so far.

The property is excellent. We couldn't have picked a better place. The staff is very friendly and the property is laid out very nice. The only reason I say 4 is because there is only 1 elevator. The other thing is the a/c in the room blows hard but they are working on it.

I think that they could improve on service in the dining room. I think that they need to add some staff too. Honestly, I think they could use a pastry chef or someone that is good at baking. I know it sounds strange, but people like their desserts and they could be better. Overall though, it has been good.

We really like it so far. So far she is liking it too, and getting adjusted. I think most of the time she is happy with the food. Everyone is nice there. They are a really nice place, and it's working out really well.

I toured here when I was looking for options. liked it, but it was very expensive. They had a more small down home environment, but we were looking for more of a social environment. They did have a memory unit, here.

Oakmont is a lovely, clean, friendly environment, The food is presented in a restaurant like setting. The food is good.The staff greets everyone and they are all very accessible to family. My dad is in assisted living and this is not inexpensive. This is a private facility and does not accept state aid. I recommend Oakmont as a home for a loved one.

The Sunrise concept is sort of the standard for what a premium senior community can provide. Great people, great facility, great approach. Only good things to say about this facility.

We toured here when we were looking. It was a nice place and was not completely unreasonable in price. Unfortunately they didn't have an opening at the time. I didn't look as closely as I could have, since with no openings, they weren't really an option for us.

Very clean, warm and welcoming community. The residents were engaged and supervised. The staff appeared to know and care about the residents. The grounds were appealing.

Very helpful and friendly staff and the residents seem quite happy.

I called to ask prices for a 1 bedroom before I made the appointment. I was quoted 500.00 less than the actual price when I showed up for the tour. I was told on the phone that the app. Fee would also be wave, but during the tour I was told that I would have to pay an app fee. It was over 2000.00.. I don't recall the exact amount, but it is ridiculous. No amount of paper work is worth that. They should pay me for having to fill out the papers. I was totally turned off by the tour guide/ male Lin/ salesman. There were so many conflicts between what I was told on the phone and what the tour guide told me. I was certainly and purposely misled.

The Sunrise of Monterey is a nice community. The only minor issues I have is that It's expensive. I would also prefer if my mom had more access to her supplements and medications when she wants. Overall, it has been a good experience. The facility itself is very clean. The staff is very friendly and nice. The care services are good. They offer a variety of activities for the residents. The value could be better.

Very nice tour and feel to the property lots of amendments. Liked the friendly personnel. A little on the pricey side. Location in Pacific Beach makes for a longer commute.

We didn't stay because it wasn't up to my loved one's expectations. They had a more regimented way of doing things that was difficult to adjust to. There were also a lot of little complaints, it took a while for the staff to find her clothes that I had put away, so they didn't change her clothes very often. She felt the water was too cold and just a lot of things that didn't work for her. Overall when it comes to how clean, and friendly, and attentive they are.

The staff is very helpful and friendly. Lack of communication between shifts. Very beautiful community. They only clean the rooms once a week, more often would be better. I think they should improve the meals.

this place was really nice, i got the tour from Dale. However this is not a good fit for my brother.