Priority Life Care

Jennifer Andrews was nice, but they will not accept Medicaid clients.

In the beginning it wasn't bad, it was kind of decent but then the level of care really dropped and he got dperessed so that's why we moved my father. The last time we went there and we finally decided to move him, we went and we walked in the room and his room smelled really bad, like old man smell. I walked in the door and said "Oh we need to open up some windows!" The smell just hit you. They weren't washing his clothes, he would go down and eat and come back to his room and lay down until it was time to eat again. It was the same things every day and when we asked him what he had bene doing he told us there was nothing to do there.

We chose this community because the Alzheimer area is new and was very secure during our visit. We paid $5,600 dollars and my father was only there two days. He got out and ended up in a local hospital. We thought this location was really safe and secure but my father proved our thoughts to be wrong. We are now talking to them about getting some of our money refunded and they do not call back. This happened over a month ago and we have yet to receive a callback about any refund. We are very disappointed in this community and would not recommend it to anyone. We thought we would be at ease with my father’s care and we ended up worrying more.

Purely an assisted living facility. My mom is still very mobile and it was too depressing.

The community is nice as it was set out to be however I feel like the corporate angle of things are not going well. I have only been here for a few month and they have had a few managers a lot of turn over in the dining area and some of the people from the cleaning people have left also. Some of them have been replaced but it seems worse off than before they left. The level of getting things done is not good right now. They have the opportunity to be a great place it is just that the management is not up to par at this time.

Hasn't changed a bit even after over 1 year of my complaining. Still no call help monitoring assist button that work. So if my Mom needs help as she is in a wheelchair, she just has to wait until someone hears her yelling for help. Sad, Sad. The owners just don't want to get a working monitoring help system button and responders. They just don't care even after they promised me last year they were getting a new system. Some times there are only 2 aides working per shift for all those patients. Think twice before putting your loved one in that place.

My mom has been here for over a year or so. And all I hear is bad things about this place . I live in FLORIDA and I have a full time job here . I do have siblings that live close by but they can't help out . I'm in a pickle right now ! I love mom so much going to see her in August to surprise her for her 87th birthday. Going to get her a new bed for her back. Just wondering,. Is It a waste of time or should I just take her with me to get better care. She is meek and kind to everyone there. What should I do. HELP. Please give me your Input on my situation. Thank you. [name removed] Daughter

If you want a place where the nurses treat the family like they are bothering them, where the staff will blatantly lie to you, then this is the place for your loved one!! We were lied to about them checking on my MIL after she fell while on the phone with us. The aid said she checked on her but didn't. They administered medication incorrectly & lied about it. You pay all that money and get that kind of care. The staff very rarely smiles. We've moved to a place where the staff not only smiles, but interacts & cares for the residents. So glad we're out of there.

Mom there for 1 month. Still no one answers her call button when she needs to go to bathroom. SO understaffed. Those that work there are wonderful, but they can only do so much for 55 patients. 2 aids and 1 med tech per night. Sad. for all the money we pay, it's sad. THey say they are in transition with staff but now the patients have to suffer. When will it get better. I would like to know. THink twice about going there. or you will regret it.

Mom is safe there and able to get assistance from a call button. Sometimes it takes too long. The food has gone downhill. A corporate dietician determines meals. Now using a menu system. No written menu. Witnessed nursing aides telling residents what is on menu, 2 main choices with alternative being a hotdog, hamburger or deli sandwich. Last time I saw mom eating one of their sandwiches the bread was so stale she was having difficulty holding the sandwich without it falling apart. One night they were offered entrees of pizza or turkey pot pie (Amish style). Mom chose the pizza as did the other 2 ladies and a side salad. The salad bowl was very small, the size of a desert bowl you may see at a all you can eat place. The pizza was 1/2 of a frozen personal size pizza,served cold and cold after reheating. All ladies complained. One telling me the food there is lousy and wont do any good to complain. "Dietician" is not providing balanced meals. Diebetics shouldnt be having a meal of carbs and lettuce. Normal dining room staff gone, aides taking meal orders, serving and cleanup. Think there is a staffing issue. No Director yet. And management team changes. 2 people have been there for the time my mom has been there. Others in nursing, overall Director, Activities Director, and Marketing Director have changed several times. Problems with coordination of medications between facility and OMnicare has not been resolved after repeated attempts with both parties. And mom is being charged for their mistakes. Have had issues making sure mom's care has been provide correctly from the beginning. Mom had no running water to take a shower and then no hot water in first week. One aide has been repeatedly rude to mom, one ignored moms page when she fell recently and was standing outside her door, one pulled off mom's sheets from her bed as a way of encouraging mom to walk to her meals and returned them without laundering them. More and more problems. With the change in personnel in critical positions, difficult. They also keep all records manually including contact info. Have repeatedly contacted me on the wrong phone number. No database or central computer system for patient records. Have witnessed staff working on records like it was an urgent project. Should be done daily. Moms laundry is not done weekly like she is paying for it to be done. What I have heard from other family members, they have transferred family members to Broadmore becuase of the same thing happening elsewhere. When I read positive reviews I can only assume that family members are not there enough to witness these things or the resident simply doesnt speak up. Someone at mom's table last night told me the food is lousy and doesnt do any good to complain. She ate her pizza cold. Horrible! For rent well over $3000 plus a care package, residents should be offered better meals at the very least.

The food is horrible and the portion sizes are small. My parents have both lost at least 20 pounds since living there. The cook needs to be replaced and they need to get a new source for food. Thanksgiving was a joke. For the price they are paying I would expect top notch food. One of the girls working there needs to have a dress code. She looks like she's been working the streets.

Care services are misrepresented. Information provided by the manager relative to ability to care for my Mother was not accurate. Coordinated services to move Mom from the hospital back to East Lake were horrible. Left in the ambulance for hours returning to East Lake was unbelievable. No medicine, no hospital bed and no personal care components were ready. We had contracted with a local Nursing Home following Mom's last hospital visit but were convinced by the East Lake Manager that they were more than capable of managing her care, obviously not true. Mom died later that night.

Emeritus, I've heard did a good job, however, with Brookdales takeover I'd suggest that interested party take a closer look a the assistants provided. We recently, without question, moved my dear father-in-law to a assisted living facility where they understand the definition of assisted. If one should look closely one will find what you get at Brookdale, for over $100- a day, is little more than what you get at and average motel, i.e., room cleaning once a week instead of daily, laundry once a week, and three, average at best, meals a day.

Wow - where do I begin...we were minimally promised and they have managed to under deliver from there. Staff - the worst aids I have ever encountered. Untrained - no customer service, no real care for their residents, they seem to run the facility as management other than sales people are never around or off site. management: revolving door - my mom has been there for two months now and their have been their directors, two nursing director changes, aids director changes and the best is that they don't work weekends and all management comes in after 9:30 So most activity for aids is between 6:30 and 10:00am and they have no supervisors there... so third world aids that don't speak English - just do not care at all. - Really not a complaint but a verified documented observation for the last 8 weeks. Poor care - poor food - no activities to speak of... and staff all hate each other...

The facility is beautiful and clean, but staff can be curt and short to clients who are having adjustment difficulties. More importantly, their nursing staff are undertrained and are definately not equipped to recognize or respond to medical emergencies. When my mom became critically ill, staff did not monitor her vital signs and totally underestimated the severity of her illness, resulting in my mother not receiving the care she needed.

Why can’t anyone answer the phone? When I press a number to go to an assistant director, it goes to a maintenance phone line and you get a recorder. Even the person at the front desk cannot answer the phone. Everything goes to a recorder.How can you get help if my mother falls?

Don't use them unless they clean up their act.

I felt the need to express myself as a family member on social media. My complaints have fallen on deaf ears with the corporate company. My mom has been here for years now, and I feel she used to get the good care and support that she needed. Over the last year, the building has deteriorated rapidly. They have no nurse and no Executive Director. They used to have a wonderful director a year ago; ever since then, the place has taken a turn for the worse. We have been looking to put my mom elsewhere in a more vibrant community.

After touring this community, I was shocked at the lack of residents. Red flags began to appear as the tour continued. Lack of professionalism from staff, and the building seemed to have a musty smell, like mold. My friend recommended this community as she toured there over a year ago and had such a good experience with the Director. I have heard from staff that they have not been able to keep a director now for a year and many families have moved there loved ones out. I will not be placing my dad here. I would recommend going elsewhere with your loved one and not waste your time touring there.

My father was there for 2.5 years. The communication with executive staff and nursing is horrible. I repeatedly complained to the manager about my father's room being dirty. It was always dusty, there were cobwebs on the windowsill, the foor was dirty and the bathroom smelled like urine and was dirty. It was not cleaned weekly even though they said it was. Several times in 2025, he did not receive his medication, 1 time because they didn't have it and 1 time because they had to wait for someone to load his new medication into their system. They are very expensive and charge for levels of care that they are not able to provide. When questioned why they are not providing care the resident is paying for, they just give you excuses to justify it. In the 2.5 years my father was there, they refused to take responsibility for anything and always blamed someone else for the issues. It was always the residents fault, or the doctor's fault, or the family's fault.