Priority Life Care

Staff stole my husbands expensive ring the first night he was there. Staff left memory care patients alone for 15 minute periods at a time. Found my husband slept in the same clothes he wore the day before on several occasions. Rounds at night were not consistent. My husband fell during the night and no one was aware, I found out the next morning when I went to bathe him and found bruises on him. His room was disheveled and some of his clothes in the shower wet. Patients were given dinners that were too hard for them to chew nacho chips, tortillas chips too hard for them to eat. The place made me believe they would take good care of him, and I found the opposite. I took him out of there before the scheduled time . Total nightmare!

We have since removed her from this facility. The staff is nice but several times we went and they were all sitting in the common area and my mother in law was sitting soiled or had dirty clothes on. I can certainly understand this happening every now and then but it was almost every time.

Sadly, not good at all. Be very thorough when making your arrangements for this facility. We were underwhelmed to say the least. The facility looks very nice. Im sure the staff are fine (tho in these facilities, there are never enough staff and I often wonder about their credentials.) The facility and the corporate office will get a more concise description of my disappointment., and dissatisfaction.

Horrible facility! They would make promises and not follow through. [name removed] passed on [date removed]. They failed to keep him comfortable during that time. Terrible experience. I would tell anyone not to go here!

Placed my father in law at this facility based on representative from sales area. Toured facility which was clean and well organized. In our situation father needed to be moved to dementia side very quickly. At that time we found staff was not trained to handle the needs he needed in multiple ways.

This place was absolutely horrible. The administrators did not care about my loved one. They are not qualified to be running a facility that cares for anyone. The staff would run in the opposite direction when they saw anyone in my family for fear that we would ask them to do something. The food was not edible. It was a very depressing atmosphere. The residents are left hanging over their wheelchairs. My loved one was a resident here less than a month. We pulled them out in fear that they would kill them. We found their medication on the floor on several occasions. Please find another facility to place your loved one!

Do not put your loved one at that facility. They yelled at my mother kicked her out of the dining hall and never disciplined the aids. The food is horrific.

I'd have to say the overall experience was not a good one. My husband was only at Poet's Walk for a two-week respite. During that time I didn't really get any break. When I visited him he was always alone in a corner of his room which only had a bed and nightstand. The mattress was stained so I brought a mattress pad from home. My dad had been in respite care at another facility several years ago and it was nicely furnished with a TV, mini fridge and lovely decor. My husband's room looked as though someone had just moved out (or died). No one bothered to learn his name, probably because he was short term. If I hadn't had another obligation out of state I would never have left him there. Since that time, I've learned that many of the staff have left and I know several families who moved their loved ones out of Poet's Walk. Perhaps things are better there now.

Overall, Celebration Villa of Hearthstone was a negative experience. Very poor response by administration on any issues addressed by us. We moved her from Celebration Villa due to our poor experience! Mom lived there 20 months

Please do not take a loved one there. Understaffed, new administrator and office help leave you on hold until you hang up, many things stolen from there. Lunchroom windows were filthy, could not even see out. It must be years since washed. The service van doesn't run after 5:00 and we were left stranded to get back from the doctor's until they called someone for overtime. No heat in this van.

My husband was admitted on a Friday afternoon, by Saturday evening he had fallen twice within 30 hours. This facility has not have enough help on weekends, by Thursday afternoon he was lacking in oxygen, I was informed by staff that they had been thinking about sending him to the hospital. He was admitted that day at 5:00 p.m. and passed away at 5:00 p.m. the next day. This facility does not have enough staff to handle difficult cases.7

Worst place ever, if we could give them a 0 we would. I would not recommend a pet rock go there. Anyone I speak with personally and professionally known the issues my family had. After my mom died and we moved my dad to a much better facility I called a place for mom and told them about that place

When mom went into Celebration Villa we had a meeting with them agreed on prices to be paid, and after she moved in it was a completely different story and price. Over all the place was nice. But she just could not afford what they wanted her to pay. She is now living with my sister and having issues with getting food for herself. And I want to try and help her find some resources.

We had our loved one in this facility for almost 3 years. We were there when it was called [name removed]. And we were also there when it was bought out and became Cortland of Howell. In the three years we were there, there was 12 different managers. 13 different health and wellness coordinators. Three different nurses. I can’t even count how many aids/med tech. Well over 50 in the three years we were there. Most of the time this facility ran with no nurse in the building or anybody with any type of medical training. - Consistent medication errors - Overmedicating/under medicating - Staff is not properly trained - management is not properly trained - most of the time you can’t find staff to help you They do not care about your loved one. Do not go to this facility. Do your homework. Research other facilities in the area. Look up the reviews and things that have previously happened in this facility. It might’ve happened under the name [name removed].

They rush you into signing their contract without explaining everything When I moved him in, they wanted all of his prescription medication's which I gave them. There was a lot of medicine there, including four months worth of inhalers for his COPD and two full bottles of Tylenol arthritis eight hour unopened. They said they would tag them with his name and use them first but they did not do that. He fell and bumped his head on the ninth day at 11:30 at night and was taken or I should say sent by ambulance to the emergency room. All alone. I did not know anything about it until the next morning because someone called and left a voicemail on my work phone The night before, so that means my father with dementia was in the emergency room all by himself and I'm sure all the questions they ask he say "I don't know He had to have a Covid test and a tuberculosis test negative for both before he could be admitted so he did that and he was negative. Nine days later, when he fell and was admitted to the hospital, he had Covid, common pneumonia, a fever, was dehydrated and had a UTI. He was in the hospital and IV antibiotics for two days, then sent to rehab for four weeks. The people that work there are very friendly, but we did not receive what we paid for. My dad was only there for nine days and in those nine days time he did not have a shower or a shave and he fell three times because he was always left all alone. They have six levels of care, each step cost $500 more. After my father moved in, they moved him from level one to level two and charged us $500 more when I asked exactly what is included in the levels of care they said they would explain it later, which they never did. We were billed by their pharmacy about $100 and since he did not return to their facility after he fell, I called and requested that they returned his medication to me, but they would not do that.

The air conditioning did not work in the patient rooms while my loved one was staying there. An employee informed me that it wasn't a recent issue, (that it hasn't worked in the past year), although you could go into the director's office, and it was nice and cool. Remodeling was taking place with fumes from the glue being used so strong you could not breathe. Patients were forced into common areas and told to stay there all day. My loved one was found sitting in a wheelchair and soaked clear through her clothing. The rooms were not properly cleaned. When moving my loved one out of the facility, the dust, dead bugs, and general filth was horrible under the bed and behind the furniture. I will assume housekeeping never moved anything to vacuum. And lastly, my loved one was a very malnourished 83 pounds when I moved her out of that place. According to her the food was nasty and not edible.

Caregivers, for the most part were good. Facility for the most part was also good. Facility administrator has issues. I have been trying to get some financial information concerning my wife's passing at the facility and all of my request have been ignored. I was promised the requested information on [date removed], I did not receive. The administrator has not taken any of my follow up calls and has not replied to the several voicemails I have left. I even sent another email that has also been ignored. Very poor way to deal with a customer whose wife passed away after only 19 days at the facility.

I’m going to be frank. After 9 years of living here I am so ashamed of how far this facility has fallen from the top to the bottom. You have hired three people who worked together at Walgreens. A clique of unfit workers who are not doing their job. Please interview the residents. Do you have any idea how many people have left due to these issues!??

We pulled our father out of this facility because he was not getting proper care. Missed meals, missed meds, room not being cleaned etc. Beautiful facility that is horribly mismanaged. The staff is aware of the issues, and are really practiced at making excuses.

The last five or six months here have been pure hell. Las Palmas is in deep decline and NOTHING is being done about it. The Manager is useless, does not care about the residents, does not communicate with us, ignores us and refuses to do anything to address our concerns about the awful "food" that is slumped on our plates every day. She seems irritated every time one of us enters her office to voice our opinions or concerns. While we continuously complain to the Manager about the quality of the food and the horrific Chef, who has been kept here for far too long and needs to go, nothing is done. I'm currently looking for a new residence, as are many of my friends and neighbors here. Priority Life Care has done nothing to fix the Management problems and the Kitchen problems yet they are fully aware of the situation, as many of us have complained directly to Corporate Officers on numerous occasions. Sadly, our complaints fall on deaf ears.