Priority Life Care

Don't be deceived by the friendly staff and beautiful facility. Their top priority seems to be filling beds, whether or not they are equipped to care for your loved one. Chances are, they probably are not. Once residents start needing more care because of physical or cognitive issues, they are not able to provide adequate care. The daily staff is wonderful, for the most part. Lots of management issues, staff turnover, lack of training, and not enough staff.

We went to set up our tour and found that things were not on the up and up. We looked at the reviews online and found that they were not good as well. I really did not like the way the staff worked with the residents.

I did not have a good experience with this community. My mother was all set to move in, but she fell and broke her hip. So she had to go into rehab, and from there a nursing home. She never made the move into Atria, and they would not refund me my money. I did not think that was right of them to keep our money when she never moved into the community.

If you have a love one of you do not take them to this place horrible have to take my friend out after 17 days

What a joke never in my life have I been so embarrassed to have my parents stay at a senior living facility I have came in numerous times and found my mother soaking wet my father very confused I wouldn't recommend this place to anybody

Things are not going well at all. [removed] They have no idea how it got like that. Not a good situation.Right now he is in rehab and I refuse to send him back there. His clothes were all missing, personal possessions and it was just disgusting. The Memory Care Unit is horrible. You could not even stay in the room because of the smell. We will not be going back. Right now we have no place for him to go. Assisted Living is nothing like this.

My loved one has been in Elmcroft for 4 years - during which time there have been at least 5 head nurses and equally as many Executive Directors. The current Management Team doesnt communicate with their staff - nor do they respond to the needs/inquiries of the patient's family. They only respond under legal threat or by contacting their corporate offices The staff is wonderful! Would do anything for you . . . as long as they are "allowed." They are all afraid of losing their jobs. They put on a very good show of their facilities, staff, friendliness, etc. But if you are someone who likes answers and expects phone calls or e-mails to be returned, don't place your loved one here!

Staff favorite words are i dont know (idk).Missing othes toiletries. Found dads meds on floor in pocketz. Missinv foot doctor appt now has incectjon between toes. Cant find diabegic testing supplies shen regular nurse .absent. upcharges while advised all care was flat fee. Deplorable nonchalant attitude of management

Absolutely disgraceful from the reception staff to the literal human warehousing of the elderly.I wouldn't place my dog there leave alone a human being!!!

More for alzheimers/dementia patients and wasn't as clean as the rest of them were. There was an odor in some areas. Most of the people were sitting around not doing anything sitting in the lobby waiting for what I don't know. There wasn't anything going on they said they had planned activities but I never saw anything going on. It was very dark, not light and bright. We weren't even halfway through the interview and I was thinking this is not the place for her. It was even very depressing for me. The gal we interviewed with was very nice and she didnt really look at my mom while we were talking. We didn't really see any interaction between the staff and the residents.

They prescribed medication that was not FDA approved for Alzheimer's patients. They did not properly test their employees for COVID 19. This led to their employees bringing the virus into the facility. My wife died from the virus.

I would want other families to know when looking into Brookdale Deer Creek that the services are really bad. My mom needs assistance at night time. We called and said please take her to the restroom at 1 and 5 and they would not do it or it would be 45 minutes late. My mom says there is a lot of cockroaches and the rooms smell. She even changed rooms and is having the same issues. During the day, she will call around 10AM and they have not gotten her out of bed yet. She needs assistance and they are not providing it.

The head of nursing evaluated my loved one twice, and knew dementia was part of my loved's medical care and still admitted my loved one. The community upped my cost after my loved one was admitted for my loved one care. The nurses then kept calling me daily to let me know that they couldn't take care of my loved one. They kept taking my money due to the care my loved one needed. I moved my loved one out of this community after two months. I wouldn't recommend this community to anyone.

One of the least expensive senior living options in the area, but there is a reason for that. The building is dated and suffers frequent maintenance issues, including apartments on the first and second floors getting flooded from rooms above. Roach infestation is very evident. The food is inconsistent at best. Most of the staff are friendly and helpful.

This facility is terrible. No management, no communication. Uninspired food, no salad bar since it was closed by the health department. The worst place to live and has gotten worse since I moved in .

This is for the Corp headq thanks for no virus now not [name removed] fault but yours the food sucks I am losing muscles because not enough meat the food distributor is bad our chef and crew is great but their not getting the product no decent fresh fruit 1banana a week don’t cut it we are getting old outdated stuff out of distributors also the portions are really funny we get chicken with no meat understand u didn’t want to give us anything but coffee no juice No milk etc I hv an ear to capital how Much stimulus did u get any way make it easier on us and don’t pick on our management do not raise my rent this year 200 in 3 years is ridiculous my mother lives here too I wish u deduct the money I am giving u for food and order out you will get old

My mother has a studio apartment here on the bottom floor. The food isn't good. The maintenance team has entered her apartment without knocking a couple of times. Right now, the community is on lock down because of the Covid-19 pandemic and as a result, the quality of the food has continued to decrease. The management has also recently changed and my mother seems to like him. My mother gets three meals a day and gets housekeeping services for her room. It doesn't seem they have cleaned my mother's carpets.

My mother-in-law lived in the assisted living side for 3 years and we regretted it almost from the beginning. Lots of talk during the sales pitch but you quickly discover that they are not capable of the follow through. We found other options but she just didn't have the energy to move again. Most of the CNA’s there did as good a job as they could but they were spread so thin. I think it is poorly managed from the very top. The nurse is next to impossible to reach. The food was awful with the occasional (as in once every 4 to 5 months) special meal. Residents complained all the time with no improvement. It was not a happy environment.

Brookdale advertises as a caring place. I beg to differ. If a resident needs assistance, and calls or presses their button, NO ONE COMES. Aside from the fact that the food has gone downhill, very poor quality, this is not a safe place to put your loved one. Now, there are some wonderful staff people but management is more interested in defending themselves and not really listening to or understanding what the resident is trying to communicate. Find another facility. Trust me on this one.

There are some wonderful staff members at this facility. However, this does not make up for the lack of response when a resident presses the button they were given to get help in their room. No one seems to care. No one shows up. The other day a woman was screaming for help in her quarantined room for 20 minutes and finally, another resident called the front desk and demanded assistance, saying there was an emergency. Finally, someone came up. This issue has been brought to the attention of the management to no avail. Find another facility for your loved one.