Priority Life Care

Zero stars for Reflections, the memory "care" unit. If you want you loved one sitting in her own urine for hours on end, this is the place for you. Recreation staff and a few nurses are great. Aides are overworked and poorly trained in dementia, how to talk to residents, and how to assist people who may be difficult or have special needs due to their disease. People's clothes aren't protected at meals by simple things like bibs and residents are often left hours on end without any interaction or stimulation. A resident can be calling out "I'm scared" and will be ignored rather than comforted. They paint a pretty picture and it "looks good" from time to time but if you spend a few hours there especially when the rec staff aren't around, you will see how it really is.

My sister in law and brother in law are in this facility. The food needs an up grade and also my sister in law was promised certain services and is not getting them.

They have given us thirty day notice that my mother has to leave. They told us they would be able to take her but now they are saying she needs to leave because her care needs exceed what they can offer.We were honest about how she is before she moved in and they accepted taking her as a resident. My step father was sent to the hospital and she was upset, the staff told us that the family needed to stay with her 24/7, which is why we moved into a community because everyone works. She doesn't eat very much and they aren't doing anything to help with that. My sister came in to visit and they had given her yogurt and it had been sitting there and it was no good. We change her sheets and quilt on her bed. We visited one day and her bathroom had not been cleaned after she went to the restroom and we had to clean it up. They keep increasing my mother's medication when her behavior changes and it worries me. They don't take her to any of the activities because they don't have enough staff. They are understaffed and the nurses make all the meals and do the housekeeping. This is worrisome because they are not able to focus their attention on the care of the residents.

The memory care unit here should be shut down. Ill equipped, understaffed and mismanaged. I spent a year fighting to have basic, simple needs for my father met here. 99% of the time that I went there my father was wearing someone else's clothes and was in his bare feet. There were NEVER activities taking place unless there was a tour or inspection going on. Finally after an allegation of one of the aides reporting [Removed] [removed], and a so called, 'investigation' that was little more than a joke, I moved my father to a safe, clean, caring memory care. Brookdale does not care about your family members. Brookdale cares about your wallet. For a year I was told stories of 'what was going to be done'. Nothing ever changed (or I would not have moved my father). There has been no follow up. there was an allegation of abuse. It was 'investigated' and found that it was an 'employee trying to get another employee into trouble'. The one that reported it was not disciplined in any way. What my family has been put through over this past year is horrible. The people at Brookdale did not 'follow up'. Nothing is different. Thankfully the [Removed]. was finally fired, it is just a shame that it took a scandal for that to finally happen. It was clear a year ago that he was in no way capable of his position. The memory care unit should be shut down.

I had a horrible experience in this community. They did a terrible job caring for husband. The billing system is totally off, I had many add on's charges all the time. His personal care was horrible. This community needs many improvements. I would not recommend this community. It was a very disappointing experience.

Not impressed at all with the facility. The smell is often poor and patients are sitting around the facility or in front and the cleanliness is lacking. Had a loved one stay here for months and did not like it

Vista Springs...beautiful place on the outside and inside, but we weren't willing to trust the life of our loved one to a facility that is NOT LICENSED by the state, has 1 "on call" LPN and zero CNAs. Don't be fooled by the signage- it is not licensed assisted living - always check.

This was a horrible experience in Memory Care. The place had a terrible smell There was no activities as they portrayed to us. It was always hard to get in contact with the staff. [removed] He had the same clothes on for 3 days. Myself and his son had to shower and shave him. His son and I both saw German cockroaches in his bathroom. I pulled him out of that place in 12 days They still owe us money back since the middle of January. I have pictures of Joe before he entered and after 5 days there. [removed]. It has affected me emotionally with such guilt that I put him in a place like that. Joe is now in a real caring place and they have wonderful activities 6 hrs a day. The staff is wonderful and take a personal interest in Joe

Don't ever put a loved one in this facility. Some of the staff is very rude and put our loved one at risk because of the incompetence shown by the staff. [removed]

My father has been here (in independent living) for a little over two years and we have seen it go from great to terrible quickly. The food is terrible (there is RARELY something I would eat), it is never clean, and the only people who are friendly are the receptionists. If you talk to management, they ignore your requests and treat you like an idiot. Management lies to you and then on top of the disaster that is Tanglewood Trace, they had the nerve to raise the rent 7%! My father will be moving very soon because I hate giving these people money that do not care whatsoever that this is THEIR home and maybe you should listen to the family members because they know a heck of a lot more than you think. Unfortunately, the activities director, Liz, is leaving. She is wonderful, but I'm sure they will just hire some random person off the street to take her place since that is what it seems they are doing here. I wish Atria still had control because everything was so much better then. The lifeline NEVER works and I know of one lady who laid on the floor for 4 hours until someone came. 4 HOURS!!!!! That is unacceptable and should NEVER happen.

Honesty should be your motto which you failed miserably with my mother in law. She did not benefit from your memory care unit at all. She was nothing more than a number to you people. You did evaluate her twice. Shame on you.

Like a previous reviewer, my family member had to phone emergency services when staff failed to respond to repeated calls for help (residents are given a pendant to push). My family member had several thousand dollars worth of jewelry and belongings stolen from her room over a period of 7 months. Despite reporting this, no action was taken and it was not investigated. Whilst some members of staff were kind to residents, others were not. When problems arose with regards to the care of my family member, management were defensive rather than helpful in finding solutions. My family member was very unhappy at this facility. Sadly, she has now passed away but was actively looking for an alternatie facility before she died.

Don't be fooled by their appearance! There is not enough professional care to provide the quality of care to the many residents that are unable to adequately care for themselves. My sister was never taken out of her room for any of her meals or for any activity, and was kept isolated in her room. She was paying a nice chunk of money extra for level 3 care that she required but did not receive. My sister was there for less than a week when finally one morning, thank goodness, she had the presence of mind to call 911 for help because after ringing for help many times, Emeritus employees did not respond. The police, however did, and called the para medics. She was brought to the Emergency Room around 10 am - hungry, agitated, and somewhat confused. Blood work was done, she was examined, and then fed 2 lunches because she was starving for food, as she hadn't had her breakfast yet. From the emergency room, she was sent back to Hospice until we could find a group home that could provide the services she needed, and where she is now living and being properly cared for. Emeritus management is presently trying to go after my brother, who signed the Contract as Power of Attorney for my sister, to pay for another month's rent because a month's notice of her moving out was not given, even though the Emeritus Contract says that the resident would be immediately released from the Contract and not be financially penalized when a doctor deems a higher level of service is needed for the resident. My sister's physician provided a letter to Emeritus stating that a higher level of care was needed beyond that which Emeritus provides, but they are not honoring their own Contract. I recently learned that an expose about Emeritus was done on PBS TV's Frontline called "Life and Death in Assisted Living." It accurately describes what Emeritus is about. This is the link for those that want to see it: [removed] I give Emeritus at Deer Creek a half-star rating which is poor, but in my opinion, they should not be allowed to operate as an assisted living facility to even earn a star. I can see them as a retirement facility for active adults that need no assistance whatsoever. Beyond that, they do not measure up and are, in fact, the kind of facility that gives a bad name to "assisted living." This has been reported to the state of Florida Ombudsman authorities.

I had a family member live here for several years. About 8 months ago there was a change in management. This place was first class until the management change. Since then, the staff has become rude and careless. They have a "button" system to request care. After my family member would press his button, he would wait hours before receiving care. He was having chest pains and they still did not come to help him.

I would give this place a zero. They alowed my father to go out three times and he went missing for a couple of days and hospitilized for three. They have no security, they have fake monitors like they're recording things but they aren't. They have no devices and the good thing too is that someone let him out because you have to be buzzed in and buzzed out so someone who works there had to have let him out. Each time they assured me that it would never happen again but after the third time I was done. Everything they say they can do "we do weekly trips to the store, we have hot food"... No. They're kitchen was out of order, their vehicles were out of order, my parents never went to a walmart or a cvs. All they said they could do they probably didn't do about 75% of it.