Senior Management Advisors

I was are without my pain meds for 3-4 days. I have Ms. Overall everything else is pretty good. Once during a hurricane we has no power in a couple buildings, mine being one for a few days.

This is a beautiful building exceptionally kept! The staff is very friendly. I have 2 parents in Memory Care. The process to have them move here was easy and pretty fast. I hear the food is fantastic! Overall I think this is a great place. They have transportation and outings, activities. I feel secure knowing they're needs are being met.

Friendly staff and residents, visible executive director, beautiful backyard with pool (no one uses). Could use upgraded elevators and a fresh, new contemporary look (the furniture and décor is TIRED).

The staff is great, very friendly. The facility is very nice, well maintained and is great if you want to be around a lot of people.

My mom really likes it there. The care staff and kitchen staff are friendly and efficient. They keep in touch if there is a fall or incident. The nurse does not appear to interact with individual residents. As the head of nursing, they should be more aware of the individuals under their care.

Nurses-4 Activities director-5 Transportation- 5 Laundry-5 Room cleaner-5 Meals-3 Maintenance-5

Good staff, but turnover is a problem. Food is okay but not great. The facility is beautiful.

Grandvilla Ormond is one of the few places I would allow a family member.

My mother moved into Grand Villa East last week and is very happy so far. The care and attention from the nurses and aides is top tier. There is a wide range of activities, and the people are super friendly. She is also impressed with how good the food is. The move in process was easy, and the help and support from the sales office was so appreciated. It's been a great experience so far and we are truly glad we chose Grand Villa to be her home.

Mom seems happy. [name removed], the main recreation therapist is excellent. She has group sing alongs, drumming, balloon toss, name that tune, fashion shows, nail painting and manages to keep the residents occupied. I am slightly disappointed with the nursing supervisor as I have not received any personal calls. Mom's color changed and one of the staff caregivers coordinated an ambulance escort to Countryside Meese for evaluation. It turned out she caught an early diagnosis for pancreatic cancer. So now family has time to visit before she transitions. We plan on sharing a free Christmas dinner with her tonight.

Silver creek took good care of my husband while he was there. I think he was difficult.

We had the opportunity to tour this facility for my MIL. Friendly staff, very informative. Price point is good for the level of care we would need for her. The place is a little dated, but solid in terms of hurricane preparedness.

Staff is extremely friendly and attentive. The locaiton of the facility is great and close to my home. It was a positive respite experience.

It is a newer facility that seemed more like a hotel than an assisted living facility. It is spacious and built to withstand Cat 5 Hurricanes. It is a wonderful environment, but there are different levels of care and they all come at a cost. The facility is also very peculiar about their exposure to liability. If a loved one needs to be hospitalized, this facility seems to want the individual to go to another rehabilitation center before being brought back to the facility, whether they need it or not.

Very difficult first 2 weeks. Had to relocate due to hurricanes. I witnessed how organized and caring the staff were and was impressed. During initial tour was told that there was an organized singing group. My sister loved to sing and she is quite good. That has not materialized. Overall I am happy with the care she is receiving

Overall experience was good. Staff was good. The place was under a remodel & had a fire so cleanliness & disruption of life was Effected. Mom liked it there a lot only complaint was food was mediocre. [name removed] | Business Office Coordinator of Grand Villa Deerfield Beach Was fantastic to work with & made it very easy as I'm in NJ mom was there

From the moment we walked to the doors at Grandvilla of Altamonte Springs, we felt at ease every staff member was welcoming and cheerful, making my mother’s transition, incredibly smooth. They even took the time to hang her pictures by the second day, adding a personal touch that made her feel at home. The medical staff is attentive, promptly answering calls and always willing to discuss my mothers needs in detail. She loves her spacious and airy room and genuinely enjoys the daily activities offered. We couldn’t be happier with the care she’s receiving here!

Says writing is unreadable broke finger on writing hand years ago.

Overall my loved one is having a good experience there, but the dining room has a lot to be desired. There is ALOT of difficulty getting the food out quickly and hot, they wait a lot and even have left the dining room without dinner. The financial department is very difficult to communicate with, but overall everyone is friendly and outgoing and promises to do better.

The facility was ALWAYS clean & safe. Main complaint, no access to bedroom during the day. Resident rooms are on 2nd floor and not accessible from 8am to 8pm. Residents are told they can “rest” in the recliners. We were told prior to moving in if staff available they could go to their room for a bit. In practice, never happened. There are only two toilets on first floor for all residents which caused a lack of privacy for with residents waiting outside the door. Labeling clothing/bedding did not help. While Dad was in the hospital all of his bedding/toiletries disappeared. Billing was sloppy in that GV over charged twice for half admin fee despite already being paid and then argued about it. Eventually resolved. Director hard to reach. Every staff member we met was very pleasant. However, if a request was made to administration, they would smile, say they would check into it and we’d never hear back. Unfortunately due to health issues my father discharged.