Sodalis Elder Living

This facility was great when it was under Elmcroft but since they changed their name so did the service, They have a big turnaround of employees especially CNAs the service has decreased residents are not engaged during the day and are just sitting and leaning in the lobby. There is no security meaning anyone can come and go without being identified and most of the employees are doing housekeeping and other duties which Leaves residents vulnerable snd the quality of services decrease. Most of the staff are unfamiliar with the residents and the lead staff are unprofessional

Do not bring your loved ones to this facility. It may look nice on the outside but on the inside isn't so nice. They raise the rent and tell them the reason for the raise is to give raises to their employees which they can't keep because they do not appreciate good help when they have it. Management does nothing when things are being reported against the employees. I used to love this place when certain staff members was at this place now this place is just awful and poorly ran by a young person who knows nothing about management.

I wouldn’t put my dog in this place. Inept caregivers, tacky premises, un nutritional menus and high staff turnover. Avoid. Pay a little more and take your lived one elsewhere. The caregivers on staff have 10 hours of “ training “ and make $10/ hour. Is that the quality your lived one deserves? ! No. Keep looking and yes, , the “ sales lady “ is a pushy New Yorker.

Never enough help, poor staffing , staff not compassionate or willing to go above and beyond to take care of residents , food is horrible . The only thing good about this facility are the home health nurses/ therapists the come by to help my father with his needs.

This facility was a horrible experience for us. My dad went missing from the facility on his first day!

Nothing that was told to us on the 2 sales visits were accurate. My mother's money was depleted because they were dishonest in the information they provided. After she was admitted we found many holes in the services- unauthorized people providing medications, not receiving medications over several days, etc. When we were there in the evenings you could not find a staff member. Day and night bed-ridden residents were hollering in their rooms to try to get help. They paint a pretty picture, but that's all it is. Mom is back home with us now. She needs help, but not from Sodalis.

Sodalis Temple was an overall terrible experience. The med techs were good, but everyone else was not. The care was lacking and the food was bad. The community itself was dark, small and depressing. It was also very hot inside because they were having trouble with their air conditioning. The marketing person was great and that's how we ended up there. I have learned something in this process; every facility is having trouble with staffing and/or not having enough help. I'm unsure if they're trying to save money or just cant get people to help.

The ED is horrible, all this company cares for is money and not the well-being of the residents. Staff is great, they know what they are doing, however, The ED doesn't know the right thing to do.

DO NOT RECOMMEND.

DO NOT BE FOOLED BY THE 5 STAR REVIEWS!!! Over half of them were written by EMPLOYEES trying to raise their poor ratings! VERY MISLEADING AND DECEITFUL!!! My mother lived at Elmcroft (which was just recently renamed Sodalis) for over 4 years! I was just a short walk away from Elmcroft and visited my mom almost daily so I was very aware of the care my mom was receiving. This USED TO BE a great assisted living facility. Then, they were bought out by Sodalis and redecorated. It might look pretty, but everything went down hill! This once enjoyable community became depressing. All but 7 residents moved out. We went into [name removed] office to give her notice and she spoke VERY INAPPROPRIATLY to my mom. If she acted like that in front of me, how did she treat residents when no one was around? I couldn't wait to get my mother out of that place! They even charged her an entire month even though she had already moved! Sodalis is an under par facility even though they are still charging high rates.

Our loved one during his stay really enjoyed the meals and dining service, but since we never got to see the activities we aren't sure exactly what all they had. The friendliness of the staff members would of got 5 stars up until recently, that's why they get a 1. Also they could of done a much better job when it came to the care services.

RUN as fast as you can from Sodalis.. Greed is the name of the game with lack of activities, staff, procedures done on the cheap and care. I see 7 positive reviews yet every other person I know who had a parent in here hated it. My dad went in as a 0 and pretty self-sufficient but w/in 4 months was a 4 and sent to memory care with little to no help there. He died a month after that. Within ONE DAY they were asking for payment for the 1 week of a month he spent that month. They harassed my mom will multiple phone calls when learning we would write a poor review. Employees left and in the months and even year after we left, conditions were still bad. Don't let the tour and pretty facility fool you, parents will NOT flourish here but instead leave you wondering how you could have made such a bad decision. Some of us still keep in touch and work through the guilt of choosing this place. It's a sham, they are all about the dollar and are NOT honest about costs, I promise you that.

My father is at this facility and is going to be leaving due to the unsanitary conditions & other issues. For 2 weeks in December, the residents were confined to their rooms due to an outbreak of a virus and rampant diarrhea among the residents. The outbreak started in the nursing home section & spread to the ALF, concluding that the employees spread the virus by not cleaning their hands. Employees noted of having the same gloves on from one room to the next when they should be changed. My father was suppose to have a shower yesterday but the person did not show up to work. He is suppose to have 2 showers a week & had ZERO in the past 8 days. Genital area red & dandruff. Carpet is nasty in the room & smells. Toxic Glade plug-ins used in facility. Father incontinent & has been found laying in soaked clothes & bed for hours. Medication not given in timely manner. Father ended up in hospital due to [Removed] severe UTI with blood. Sad.

My experience with Elmcroft of Timberlin Parc was not a good one, I would not recommend it. I used them for some brief respite care for my loved one, and during that time she became severely dehydrated and fell getting out of bed. I found it particularly upsetting that when she fell they did not contact me, they just put her back in bed.

Nobody knows anything. No tour, no info. One of the employees said they don't do respite care for alzheimers

It's really no stars. I really didn't like the neighbor hood as I drove there. Man in a wheel chair out from incoherent but no one around. Desk setting large crowded area. My POC left months ago and admin didn't know who or name of the sales replacement person but knew she was gone for the day. I wouldn't recommend this agency. Not in ranking

First impression: Ex. Dir. was not prepared for me; couldn't answer basic cost questions, I had to ask for brochure as I was leaving, inflexible.

This place was very disappointing. The memory care section smelled horrible. I noticed an old man in his room on the floor trying to get up (with nothing on below the waist)and I mentioned it to Mary she acted like it was no big deal and did ask someone to help him as we continued on the tour as we came back around a few minuted later he was still on there. Staff didn't seem too caring, whole place turned me off.

There is an optimistic future for Elmcroft of Austin, a new director was hired last week and is rebuilding from the ground up. The facility itself is getting remodeled and upgraded due to the ice storm that we had. I would tell others do not move your loved one in for at least 6 months from now to allow new policies and personnel to be in place.

You need to contact me personally before you consider and/or commit to this location and company. Understand I am personally in business and know business. When this facility was locally owned by Broadview everything was good and straight forward. Elmcroft dba Eclipse bought out Broadview and this has been nothing more than a corporate take over looking for one thing and one thing only---INCREASE THE PROFITS and bottom line and do not care about your family number. Your family member becomes a number. Broadview assessed our Mother at their lowest level of needs. Soon after Elmcroft/Eclipse bought the company the level of care suddenly increased, our expenses are rapidly increasing but yet the level of care has not changed. In December 2019 We (our family) were given an ultimatum by the Director of the facility...her name is [name removed]...that we sign a new contract to upgrade our Mother to the next level or she and their legal team were working on a notice to move unless we signed the agreement. I am furious. Here we are at Christmas and Elmcroft's position is sign the new agreement, raise the revenue or move, NOW...[name removed] has since been fired, the staff is depleting and who knows what is yet to come other than us, as a family, standing up against this corporation and filing suit for breach of contract and fraud. Please contact me. I don't mind sharing our experiences.