Sonida Senior Living

My family member is in the memory care unit. I told the director of a previous care facility, “You need your best people in memory care because memory care residents are helpless & defenseless. Residents in assisted living can make complaints, be heard, and have their views taken seriously. That’s not the case with memory care residents. Memory care residents are 100% dependent on caring, compassionate staff, and attentive family members.” Challenge is — if memory care residents did offer compliments — those also might not be taken seriously, or believed to matter. My suspicion (industry wide) is that the best employees end up in assisted living, where they can minimize complaints and maximize compliments. I don’t know whether, or how much better the AL staff may be than the memory care staff at Waterford. But measured independently from AL — the memory care staff at Waterford “checks all my boxes.” They’re very, very good. Most are excellent.

Picking a place for a loved one with dementia is not an easy task. Not only must you evaluate the facility and their capabilities, but you must also feel comfortable and be able to place trust in those who are caring for your family member. I find a combination of compassion, transparency, communication and commitment in the staff at the Waterford. I do trust them and feel that they have my mother’s best interest in mind. I have recommended this facility to several friends and family members .

Admin staff has a "can do" attitude. Dealing with tight discharge timelines, details like furniture delivery, and creating personal relationships are a huge comfort for caregivers. Other staff, from front desk reception to maintenance staff to hospitality staff, are eager to please. Dining are is amazing. Good food, presentation and cleanliness is top notch.

After a lot of research and visiting assisted living, we finally decided to go with The Waterford. This place is always very clean and smells good. The staff and patients are very friendly and helpful. My mom has been in the hospital several times. Every time, either [name removed] or [name removed] call to check on her in the hospital. this last visit to the hospital, the staff sent her a beautiful plant and a card signed by everyone. This is the reason that The Waterford is so wonderful. They CARE! I would recommend The Waterford to everyone.

North Pointe is a fantastic ALF where fun is always being had. The residents are well taken care of with all needs being cared for and carefully considered. The staff is so sweet and they love the residents so well. Not to mention the memory care has an activity going all the time to help residents have fun and enjoy themselves. It really truly makes it feel like home.

The servers are great, they take the time to get to know you and make you feel welcomed and like part of the family. Cleanliness and staff service is wonderful. Overall, I am very happy with my experience here thus far, and I would recommend The Lodge to anyone looking for their next home.

It's nice to have exercise and Bingo going out for lunch's' Entertainment!

I was helping to look for a community in my area for my grandfather, I was very impressed with the staff, they seemed very attentive to the residents living there , it was very clean , everyone I spoke with was very friendly . This would be some place that we would feel comfortable with my Grandfather living there, based on what I observed .

I love to listen to entertainment. Meals are good.

I was visiting with a friend/ loved one in this community. The staff was very friendly , the food looked really good. She seems very satisfied and happy there. I would definitely recommend the Courtyards to other people needing assisted living.

This facility has a friendly, caring management team--they are welcoming and supportive. The staff members are professional, attentive, compassionate and always approachable. The staff know their residents by name and interact with them in a very friendly manner. It is a warm and vibrant environment with a daily schedule full of activities from which residents can choose to participate. If they choose, residents can be active and engaged all day long. The courtyards are decorated with beautiful flowers and have ample seating for residents to enjoy the outdoors. The food is great and most of the dining staff are friendly and know the residents' meal preferences. The residents look out for each other and truly care about their new friends! One area for improvement would be additional laundry machines but it is not a breaking point.

THE LOCATION OF THE OAKS IS VERY CONVENIENTLY LOCATED IN AN AREA THAT HAS ALOT ACCESSIBLE STORES AND MAINLY DIRECTLY RIGHT ACROSS THE STREET FROM KROGER

My dad has settled in very nicely. He had several people that he knew from church. He also complained that his shirts are getting tight as he is eating well. Nursing staff is very kind and everything is very clean. I'm very thankful that "a place for mom" did all the leg work for us and found 3 good places for us and dad had a choice.

This was my mother's best case scenario! Heck, I'd live there. Definitely would recommend. [name removed] in Waterville would be my second choice but it's in the middle of nowhere. Love the shops and restaurants being near by.

The staff are all fantastic and do a great job. The grounds are well maintained, and the cleanliness is superb. Our activities director runs the programs like a well-oiled machine. That being said, the food could use some improvement. There could be less processed and high sodium foods. There could be more condiments on the tables. Aside from that, I am very happy and satisfied here!

Needed a home like environment for Mom to relocate to. It was something we never experienced before and concerning as we needed it to be the right environment for Mom to be happy. We've been at IVEL several months and our needs have been exceeded. Mom treats IVEL like her own home and th residents and staff are our family. IVEL is truly a blessed environment in many ways!! Also very important, Mom loves the food! We don't have enough room to note all the positives so we'll sum it up with a sincere; Thank God for IVEL!!!

It's really nice here, meals are good. It's friendly.

Our experience at The Waterford was positive from our first meeting seeking information through moving my brother into the memory care unit. The entire staff is friendly and always ready to help in any way they can. I facility is clean well lit and inviting. I feel I have found a safe place for my brother where he will be safe and well cared for.

Love the activities meals and it feels like home here!

[name removed] a fantastic job very professional patient and very kind to her residence. This place is a safe environment, for friends and family. This place brings joy and excitement because of employees working together.