Sonida Senior Living

we did a Virtual tour with this community. It was very informative and they answered all our questions. the tour was good but i understand that at the time the restrictions, but I would have like to seen some of the community.

We chose Independence Village at the time because of the location as well as the cost for the size of the place was better than some of the others that we looked at. Her apartment size was great, she had an awesome view but it depends where your room is, some look out into the parking lot. She complained about the food, she said that it was always the same thing and not a lot of variety. It has been hard to get things accomplished with the administrative staff and it has been difficult for me to get in contact with anyone which has been frustrating. The everyday staff were always very friendly. I would recommend depending on your loved ones circumstances.

The place we ended up at is smaller and more intimate, with the whole place on lockdown. Here at The Woodlands of Hamilton, only the memory care unit was on lockdown. It smelled like a dirty diaper, like urine, when I went in there. The residents were just sitting there, and the staff didn't interact with them. The staff were talking amongst themselves, and not with the residents. It was very sad and very dark. At the place we moved into, there were residents walking around and aides talking to them and interacting with them. But at The Woodlands, I was not impressed at all. I cried after going in there to visit. I know that with dementia, sometimes they don't know what's going on or they don't remember things. But I'm so happy that where we're at they don't treat him like he's dumb or a child. I got the feeling at The Woodlands that they neglect their residents. I just wanted to say to them "Come on guys - you need to get with the program!" The atmosphere just felt like a bunch of older people waiting to die.

The tour at The Waterford was very informative and they did a good job with it. It also seemed like the facility was in a great location, we just felt like we could get a better value for the money elsewhere.

It's hard to say, because there were lots of changes going on at the time. With the turnover, sometimes the staff was really good, and sometimes they were just okay. They definitely tried to be accommodating, and they really made the extra effort to let families see their loved ones during Covid. They continued to offer activities, but my loved one found it intimidating when trying to join, and described it kind of like in grade school, where the different groups/cliques are already in place. My loved one's room was good, and I was really appreciative of the one-bedroom apartment with a little kitchenette. I know it costs to have nursing on hand, fixing meals, and all that. But sometimes not everyone can afford that care for their loved ones. It would be nice if it could be more cost effective. I would recommend as long as you feel good about the director and nurses that are on staff at the time.

It is an okay place, but is lacking in quite a few areas. My loved one was there a short amount of time. The clothes and sheets that our loved one was in, belonged to another resident. I wasn't impressed with the staff leaving us at the door, or them looking at their phones. The family called each day. The hospice nurse called us about our loved one not doing well. In the days prior the staff at the community was telling us that everything was going well for our loved one via phone.

If you need more than assisted living this would not be for you. But if you're fairly independent this could be a good fit for you. I would recommend this community. They have had a good covid plan and pets are welcome if you can take it.

One of the issues I had with the community is they were supposed to have housekeeping come in and clean my loved one's room once a week. Yet it didn't appear they were there for almost three to four weeks. This is a great community for anyone who is outgoing and independent. Your loved one would be best if they didn't need any type of assistance. The dining services have vary small portions and prepared food and not fresh fruits and veggies.

The facility is cost-effective but there has been some turnover in management so communication is lacking. it has been hard with covid. My dad is happy there I would recommend this facility if your loved one needs independent living.

There is a lot of turnover. They recently had another COVID outbreak. They are doing virtual visits and assisting residents with them. The communication is good with Nurses. And the communication with the Executive Director hasn't been good due to response time.

The June is a very nice and modern community, our loved one is the memory care facility. They also have an assisted living and both are in the same building, however the memory care unit is somewhat isolated from the other part. The rooms are very spacious, there is a variety to choose from. Some of the rooms don't have attached showers but our loved ones room did. They are very nice and modern with higher ceilings. Due to our loved ones health situation this community did not really work for us, she had mixed dementia, and the only other negative was there was relatively high turnover rates with the staff members.

It is worth visiting. Food is great. The layout is good. The room sizes are adequate. They are currently understaffed. Staff turn over on the PRN's is high which effects the continuity of care. They have an outdoor patio.The cleaning could be improved.

My mom first came here when it was Heritage at Westover Hills about a year ago. Since first talking with them through A Place for Mom, they have changed Execitive Directors at least 4 times, and nurses just as often. I believe the state even got involved after the last nurse left. There's high turnover with care staff, too. Mom started in Memory Care and then as she recovered from her brain injury, moved to Assisted Living just after it was purchased by a new corporate office. The nurses are not 24 hrs, but there is weekend coverage. There is one bus and one driver for transportation, provided only Tues & Thurs for medical appts and Mon some residents go to Walmart (my mom takes 1 of 2 wheelchair spots on the bus). Medications are currently handled via a paper system, and shift change is at 2, so Mom doesn't always get her 2pm gabapentin, especially when she has outpatient therapy at 3 and the bus leaves at 2:15 for a 5-minute drive. The wait to be picked up depends on if others have appointments, but has never been more than an hour. A nearby doctor and her assistant visit for appointments if you join the practice. Dental you manage on your own. There's a preferred mail-order pharmacy available, so we never mess with running prescriptions. The food is good but they tend to serve pork in the vegetables without mentioning that there's pork in there, so if you do not eat pork, meal time can be a hassle. They do cut up my mom's food, though. I just wish the care staff weren't used as waitstaff and bussers for meals. Sometimes residents need help with the bathroom before and after meals and that's caused issues for us. We once met a girl that had just graduated high school with my son working there. You only need to be 18 and have a high school education (no CNA's). She left for a higher-paying job in food service. I sometimes wish we'd gone with Landon Ridge, but it was out of our budget. But, I will say Mom has not suffered any abuse and is happy there. It is pet friendly for small dogs and cats, but residents/family must pick up after the animals themselves (that's standard across communities). It's 100% non-smoking although staff smoke outside the MC door (no longer accessible to family, so not an issue anymore). It's convenient to local doctor and dental offices (sometimes we don't take the bus because appointments fall Mon, Wed, or Fri). Mom has made many new friends there and receives help for everything from getting out of bed to bathing to toileting and even clipping her nails. She's severely disabled and I feel that in spite of the issues, she's well taken care of.

My friend lives in the independent living area. After having a stroke he became depressed, wouldn't eat, isolated himself, etc. Since moving to the Wellington he has joined the choir, and takes part in the many activities. I have eaten with him there a few times and the food is excellent. I cant say enough about the staff. They were amazing in helping him adjust. This move was a quality of life changer. Thank you !

I toured Independence Village with my friend, and I thought it was a nice community, but I thought that there was not close enough supervision there, and I thought it was too big. We were looking for a smaller, more homey place with a good ration between residents and caregivers.

My loved one is here currently and it’s been pretty good. When we first moved her in, we spent a lot of time there. It was a fairly quick process getting her in there but there have been a few things that have happened since she’s got there that haven’t been ideal. There have been a few unexplained bruises and scars and it’s always us having to ask how she got them, rather than them telling us upfront. I understand there are a lot of other residents there but a lot of the time they seem to be pretty understaffed. There have only been a few times when I’ve gone where I don’t try to help because it always seems like there are people that need it and aren’t getting it. I don’t know if the pay scale is wrong or if there’s too much to handle but I’ve heard some of the staff talk about how they couldn’t care less to be there. I think they may be a little overwhelmed, but the people that run the place are really good. Sometimes there are times where it feels like you can’t ask the staff for help because of how much they complain. One positive thing that I can say is that they have good food and they keep it clean. There are a few staff members that do an excellent job, too, but the majority of them don’t seem happy. Overall, it hasn’t been a horrible experience but it hasn’t been great.

My parents are doing pretty well moving here they have finally started settling in. Right now they aren't doing any of the activities or social events but are hopes are they will start. The food is good they have no complaints. The staff is very good nice and very accommodating.

This is a very nice community and the staff that did the tour with me did a great job they took their time showing me around and they answered all my questions. I was concerned that this community was bigger and less personal than what I was looking for for my mom and the location was not as close as I would like.

I had recently taken a tour of this community for my mother and I just thought the lady who showed us around could have been a little more knowledgeable. She was very friendly but she just seemed to be new at her job and did not have answers for a lot of questions that my sister and I had for her.

I do like this community and my apt is nice, I just feel that it is a bit under staffed here. There are a lot of call outs on the weekends and I do have trouble getting the waitress' to bring me anything extra or additonal during my meals. I like the amenities here and going to the dining room with the other residents as well.