Sonida Senior Living

The Remington at Valley Ranch is a nice place, overall. The facility itself is well kept and nicely furnished, and the rooms are spacious and clean. Really the only negative I've seen is that the staff can get a little overwhelmed at times, they could use a few more people or just more training for the people they have.

The food could be improved upon a little bit. It is really kind of awful. The receptionist could be more friendly; when my loved one has some questions she feels like she is inconveniencing. I also felt that in the beginning like everyone was too intrusive while we were transitioning into the apartment. The place is clean though, and my mother's apartment is really big. Overall, it is fine though.

My parents and I really liked Georgetowne Place in Fort Wayne, IN. The rooms were very nice and spacious and over looked the common area which is beautifully landscaped. Everything was clean and the staff was very friendly.

The facility is decorated nice. It's pretty clean. The people are friendly. They are not really good at communicating with the family about care plans. Other than that, It's a nice place. I would recommend it. My mom likes the food and we have had meals with her before. The food is good. The value is also pretty good for all the services that you get. It has been a pretty good experience for my mom so far.

The Staff is very friendly, and very, very receptive. The activities that they provide, seem to be pretty well attended and everyone of the staff are very good about dealing with the residents. The staff is very good about attending to her needs and very receptive of questions. They are very responsive when anything happens with my mom to inform me immediately.

There are a lot of rules to read through. many disclaimers.

I changed my residence to the Waterford at Plano because the Place I was at could NOT or would NOT let me select a Low- Carbohydrate diet. I have been at the Waterford since the fifth of August. So far I have had the help of the chef and I am on a low carbohydrate diet. The rent is lower here than in my former residence.

Our overall experience has been quite positive; the facility is beautiful & immaculately clean, the entire staff, from nursing , therapists & aides, to dietary, housekeeping, custodial, & administrative, are endlessly kind & sincerely caring. They've been welcoming, attentive, and affectionate to our mother, easing the difficult transition from living at home to living in a community. The only issue we've encountered that's been at all troublesome upon occasion is staff-to-staff communication. We have always been encouraged to communicate family-to-staff, and we appreciate that, but sometimes we have shared a concern, question, or piece of information with one staff member, thinking (and being assured )it would reach other concerned staff, only to find out later that it was not. This has happened with phone and face to face messages alike, and often after several repetitions. None of the messages were life-or-death urgent , and we know it's a large community with a large staff, receiving countless calls & messages; so we're not looking for heads to roll, or to make it a deal-breaker issue. But being able to communicate more effectively with staff , without losing messages in transit, would certainly increase our level of comfort and confidence that "one hand knows what the other hand's doing". If staff would agree themselves on the best who/when/where for us to leave messages, and let new families know, that would be helpful (we've often gotten as many different instructions as people we've asked). We still appreciate the excellent care our Mom receives, and will continue to recommend Waterford to others; we just would like to feel that our part in her care is respected and treated as important as well.

The rooms were very small, and we only got to see the studio, they didn't have a one bedroom open to view. Without being able to see the actual room I was looking at, I didn't want to commit. They didn't have as many residents here as the place we chose.

I've been quite happy with them. The food is good and my dad, who is many times a picky eater, seems to have always found foods he likes. He has dementia and was a bit agitated at first with the change from where was in Colorado but within a week settled right in.

The people here were really wonderful, they were sweet and kind. This was not a great experience for us. It wasn't the right fit and we didn't know that going in. It was a much strictor facility than what we needed or was looking for. We didn't really understand what was going on with her. Once we straightened out the medication, we realized this wasn't going to work.

He has only ben there a week and I have seen him once so I was pleased with the care so far, but not enough time to give a full evaluation. I call, and today they said that he was talking a lot and his sence of humor was entertaining them all. I am going for a visit on Thursday and will get a better idea of how he is adjusting to his new home.

They didn't have anywhere near the physical setting of Whiterock. They weren't as close, but mainly, it sat right by a busy street surrounded by homes on three sides. They didn't have any trees except a few ornamental ones. As far as the interior, it was open and airy and I thought that they were equally as nice. The staff was friendly, and it was a good place.

It's been pretty darn good. It fits about eighty percent of my mom's needs. My mom likes to cook and not eat in house, but she's pretty fussy. She is able to cook in her own apartment.

My dad said it looked like a nursing home. There were a lot of people out in wheelchairs and things like that and that just turned him off.

He loved the food there. That was about it, but that could be more about him than The Waterford. If someone is truly independent and doesn't really have any issues, it's a great place and very affordable compared to the other places we looked at. He fell, and they called the fire department since they're not allowed to help someone up. He was extremely unhappy about that. They could improve their tv app they use for streaming. It seemed very complicated for a senior to use.

Inexperienced faculty. High turnover in staff. Our loved one entered with memory care issues and it took almost 1 year to get her in memory care; we learned from staff that there wasn't sufficient staffing available in memory care so they decided to increase her level of care at Rose Arbor, which meant more cost, but she became entirely withdrawn as she didn't know how to navigate the facility so she never left her room. She began to think someone was living in her bedroom and still they didn't want to discuss moving her to memory care. We forced the issue and finally she moved. She is doing much better now.

The staff are very nice, but see overworked. The physical property isn't cared for as well as it should be. They have lots of great activities for the seniors. The food is so-so.

My father complains a lot of about the food. He describes it as cafeteria food that has been reheated. There has been issues with staff meeting expectations with cleaning his apartment. The nursing staff is great however. My overall review is that the healthcare is sufficient for a level one resident. The hospitality care could be improved. The quality may be attributed to inadequate staffing

They have been there a year and plan to stay but it's very expensive for the quality.They are trying to become more known as independent living, not assisted living. My parents are independent, but some looking are expecting more care than they get. They is a lot of frontline staff turnover (especially in food service and housekeeping)