Sonida Senior Living

My husband was there 3 months & passed away. I can't be to positive. They need to improve on the food and individual care/assistance.

From speaking with my sister, it sounds like they made some promises that were not kept, such as housekeeping and maintenance. Also, it sounds like the meals were not always of high quality. It was things like that that led to my sister wishing to return home.

The staff is friendly and go out of their way to interact with residents. They seem to be working on the nursing care. I like the new staff and they are more responsive. The apartments are spacious. The food is mediocre. It's in a convenient location.

Be sure you are personally oriented and that you sign off on your own safety. I repeat. Take nothing for granted. The staff can only work with the tools they are given. They manage to please us all. [name removed], [name removed], [name removed], [name removed], [name removed], [name removed]and even [name removed] make this place fun. I will miss them and my neighbors

I can't imagine what my mom would go through if we changed facilities- that's why she stays. But for [fee removed] totally not worth it. Honestly at the moment, I'm not sure I would recommend this community- probably not

I would recommend Middleton Crossing to others. I met with [name removed] while I was at [community removed]. I liked [name removed] and I liked the price as compared to another community I heard from.

Some staff go above and beyond. Some staff are there for the job. Been a year of changes, with unexpected construction , new owners, some staff and management changes. Efforts to communicate with families once resolved but not always promptly. Proximal traffic issues due to street car construction. Looking forward to it being finished. Staffing seems under staffed on certain days and evenings. ( the med techs serve multiple floors) There isn’t a central nursing desk so sometimes takes time to find nursing staff or wait for them to reply to help button. Small community so good place to know other residents. Activities director is creative with the calendar. Food specials vary and been good meals if you like a variety.

They need to offer better opportunities for activities and better food choices for the residents.

The interior really needs updating! They keep the outside looking wonderful. My brother pays big money to live there and they do a terrible job cleaning his room.

Great location and very convenient.

Quality and consistency of care has been a major issue, we have talked with staff and leadership on numerous occasions. Many days when no one shows up to help my mom get up in morning, many many times when response to request for assistance is greater than 30 mins and sometimes as long as an hour. They keep telling us they're sorry and they want to earn our trust, yet happens again. Their billing dept is also frequently confused. If someone is very independent it's likely fine, when one needs more care is where they drop the ball

[name removed] very helpful and knowledgeable and very very nice. [name removed] night administrator was wonderful, kind, all good things! I helpful with a smile on her face.

They were short on help because of COVID-19 and only vacuumed twice while we were there. I CLEANED MY OWN bathrooms.

Everyone is very friendly there although they change hands regularly. The main complaint is the food. It was the first place we looked and he liked it so we didn't go anywhere else.

The facility needs some major upgrades, rain water leaking in rooms, AC units broken. They have a shortage of staff that are able to assist residents that require more support. The residents with dietary restrictions have more limited options.

We are undergoing a lot of renovation at Cottonwood Village - we have a lot more amenities than most senior establishments.

Waterford had poor service and poor Food I think it's changed since the new manager took over but [name removed] moved from there about four or five months ago. I went to [facility removed], and that is a super nice place. She was very happy there. It's under new management and it may be better than it was! [name removed] would've stayed indefinitely because it's close to us if the Mills had been decent First and I ate there one day and it was green chili enchiladas I know it didn't say chicken usually it has chicken in it wherever you eat. This tasted like a mouth of sour cream and chicken soup, flour, tortilla, and green chili. It was the worst. I've eaten in a very long time. Every place needs to have a van with a lift so wheelchairs can be placed inside for travel if needed.

It is very expensive at the Waterford at Mesquite, the food not good at times, food inappropriate for seniors, I chose it because it was the nicest one in Mesquite.

It was filthy all the time- The dining room furniture was always sticky. The recliners in the living room were bloody and food stained. Often there would be a puddle of pee on the dining room floor. there were some great staff members. [name removed] was great. A handful of care givers were wonderful but that's a small percentage. But it was a revolving door of staff members. They clearly don't pay them enough for the hard work that they do...if they do it. [name removed]can't do everything for all the patients. And as I said, there were a handful of dedicated care givers who did their best but there was not enough of them to go around. They worked their heads off while the other staff members sat around. Most of the patients ate fairly well. The menu varied and sometimes it looked appetizing to me and other times not. they had a lovely cheerful young woman doing activities. She had no real training in this. She really tried to engage them which is challenging in itself. But it was lacking to be sure. And absolutely not her fault she did the best with the stuff they provided. They raised their prices before even 6 months of residence. I was told they were renovating. All I ever saw was new art on the walls using patient photos which were awesome. But that was about it.

All the nurses and aids do a great job! The food is awful most of the time. Some of the hallways have a terrible odor. They do not have enough van drivers for doctor appointments. Not sure if she is asked about going to different activities.