Sonida Senior Living

There is lots of improvement needed. I stay for the convenience and my sister is happy. There needs to be more hiring of qualified help. There are changes being made with hopes of improvement needed for the residents.

Probably better than most but enhanced care packages promise more than delivered. Advantage is that you can stay in the same unit as you need more care but don't rely on the staff to provide that care. Also units are quite nice but not designed for elderly

[name removed] took a bad fall there. And shattered his 4th vertebrae in his back. And he was in great pain. They never called us . Also we found him in great pain and had been hollering for help for days. They never responded. The lady across the hall told me that he was calling for help for a long time and she told the nurses and they never checked on him . Fall was Friday and we my daughter and I went there on Sunday and he was. Wet and in a lot of pain. The nurse lied about calling us. And we called State and they inspected Waterford and they fined on both things . So I would suggest that you not refer them to anyone. It was quite expensive on us. I tell you this because I do not want others to suffer like our loved one did.

Not exactly they have had two turnovers nurses have the widest attitudes I have ever encountered in my 76 yrs of age. Had to really have a fit to find out why they were not asking me for refills on medication. My sister is 100 percent disabled so the veterans take care of her meds drs this place looked great my sister said they have good food but she's not aware behind the scenes. It's an assisted living facility not nursing home it's memory care and when I addressed the meds nurse said every prescription was prn they are memory care how can they say prn. Everything is either a liability and nonono having issues with guard rails on hospital bed not allowed so now looking at haleo grab bars. Believe me it's a challenge trying to keep my sister taken care of. I'm very disappointed I was told care takers are not trained just hired and probably worked at gas station last week. Everyone has a bad bad attitude unbelievable to our seniors who deserve better

I would say it was average. There was a lot of turnover with the staff which made to hard to get consistent care.

Meals are terrible according to my loved ones. They can barely get some of it down. They are fairly mobile so they can drive to it nearby restaurant and so they eat out probably once a day just because they can't stand anywhere.

If your love one is cognitive this place is not the place for them. Nurses set at the desk in the memory care unit while patients wander up and down the hall trying to get into rooms that are not theirs. The facility smells like urine assisted living and memory care. My mother loved the food when she first got now she says the food is disgusting. The director of Crowne Pointe is telling us that they are getting Medicaid certified and that was over a year ago Things have been stolen from my mom's room. It was replaced. They have a 19 year old nurse that comes and gets my mom fired up and calls me to try and settle her down. We will be removing my mom from Crowne Pointe very soon.

Once they get you in....they up the price after about 6 months. Lots of issues with maintenance and getting things repaired. Staff changes a lot and no one seems to really care one way or another. The activities are on point and food seems to be good but overall it's disappointing. We picked the place because of affordability but after 6 months rent went up almost [fee removed] and now it's money coming out of my pocket that I don't have so it's been rough.

Our loved ones said meals have gone down hill since they first moved in [date removed]. It is hard to communicate with nursing staff when needed....you must text the director to get a response. Activities are limited and Mom is able to get around well but the facility doesn't even have a bus to take them for rides or anything - she is stuck in the facility.

They need to know that the rent is going to be all of their loved ones money minus $100. We ended up owing the Wellington a lot of money because it was not [cost removed] a month it was everything minus 100 of her monthly pay. When we first signed up for my mother-in-law to go to the Wellington they told me that the rent was $12.50 a month and then a new lady named [name removed] to go over and she said no it's not [cost removed] it's everything minus $100 of her social security check. That was not at all what we were told.

Staff turnover has been very high. They were just purchased by another company effective 7/1, and things seem to be trending upward now. But the last year was very hard for staff & they lost many great people. We love the location. It's very close to our house, so we get to see Mom frequently. Set in a park-like area away from noisy traffic. And she's in a nice apartment that opens up into a pretty courtyard, and she enjoys having a "backyard." The food has been a constant source of complaints. Again, new menus with the new company, but she generally complains about lack of variety in vegetables & not enough fresh fruits & veggies...everything "canned & unhealthy." Nice community with room for improvement is fine. New company is changing a lot right now, so I think it's all going to be good soon

For as expensive lack of workers, not always a nurse on duty, did not do activities if no visitor's present, and an aide came to work wearing a t-shirt under her smock that she took off, that said [profanity removed] in BOLD LETTERS! I think that was unexceptable!

Too many residents per worker, especially for the care needed in this particular setting. We were told there would always be at least 2 and sometimes 3 workers. We rarely have had even 2. Also we were told residents would be checked on every 1-2 hrs. This has not happened. Just several things that were presented and have not been played out as such. Not All the workers fault, but certainly more can be done. Several workers are very kind and are genuine in what they do. We have been a disappointed to say the least. Turn over in some staff right after we began this journey here. The new administrator seems very nice and striving for betterment, I do believe. As with most of these care facilities...not enough workers. Especially ones that really care. Sad at where we are in patient care these days.

The staff is very nice, the food is decent, and the facility is kept very clean. Unfortunately, their billing practices are deceptive. My father was evaluated to be a Level 1 care by the Waterford nurse a few days prior to moving in. We were billed correctly the first two months. Without informing my father or his family, Waterford moved my father to Level 2 (an additional $[removed]/month). To make matters worse, they BACKDATED this change in care 60 days to the first day he moved in! This was contrary to what the nurse had determined and without notice to the family. Had we known dad would be incurring an additional $[removed]/month, we never would have selected Waterford. This is the old “bait and switch” business tactic. When I complained in late May - early June 2024, I was told to wait on an answer. I did wait. Finally, in mid-June I was told that dad would resume billing at Level 1 ($[removed]/month). This was a lie, as our July statement continues to show Level 2. Disgraceful.

The staff is so very friendly and helpful. The move in was an easy process. My parents have been there a year and unfortunately the food and response time for aides has declined.

Showers are supposed to be once a week. The resident can go 3-4 weeks before she gets hers. There is always some excuse. Sometimes I have to do it myself. There is a doctors order to apply compression socks every morning and this is often not done which leads to swelling in her legs and feet. Because of the lack of hygiene, she develops fungal infections in the groin which go untreated because no one discovers it until she tells me about it Over the last year, I have talked to the care supervisor and facility manager many times, providing written documentation of the lack of timely hygiene and there is not consistent improvement. The place is generally clean. The resident states some of the staff are so nice and others are not.

Let's just say you get 3 strikes and your out, an ambulance was called and she was taken to the 6th floor at Baxter, we were not notified by the staff and an hour and a half later nurse from hospital calls and ask if I'm coming to see my sister, that she's at the hospital!! Southern dropped the ball and no one notified us the family!! Then they were not friendly as we were told to move her things out immediately and she was no longer welcome there! They knew of her diagnosis of Alezheimer's/dementia.

1) The overall experience has been OK, however I feel it is hard to get the techs all on the same page on what we need them to do with my mom. 2) The price of this facility is lower than others, but not sure some of the care is up to par with other facilities.

There has been a significant employee turnover during the last few months at Southern Meadows Senior Living. The high standard in all areas that we were used to was in serious decline across the board during this transition. That and the high rent increase in March, made us decide to move my dad to a new facility. He will be leaving southern meadows next week.

There are some very nice people there - both staff and assistants. However, the services we were told would be provided are not always delivered. There have been periods of up to 14 hours that my mother has been left in bed without an opportunity to go to the bathroom. To be unattended that long is never an acceptable or kind way to take care of and maintain the dignity of someone who cannot take care of their own basic needs. We were promised that staff would provide a minimum of 2 hour rounds in the night where they would have eyes on the residents. Often it doesn't happen. I believe the management at The Etta could improve by providing more intense staff training - setting standards and protocols, and and insisting on staff compliance and excellence. There are many issues that could be improved and better goodwill made (hence higher star reviews) by implementing a better customer-centric service approach. The dignity of the residents should come first, and all to often, it is not.