Sonida Senior Living

Nursing Staff is excellent but food is not good. Lots of changes in business office over last few months has led to some lapse in communication, but that seems to be improving. New executive director seems to share resident concerns about menu & has promised to work with kitchen staff to improve offerings. Definitely highlight excellent staff. They are working so hard to keep residents happy & safe through lots of changes. But once these changes & updates are finished, I think it's going to be really great.

Willow Grove community does not have enough staff. Several of the staff are looking on their phones too much. Really like [name removed] and [name removed] , some of the rest are just waiting on pay day and quitting time. Leaving more work for the ones really working.

I love the people and the workers there. They are very good with the residents. Very caring. But, the food is not very good. It used to be, until they switched companies. I wish they would switch back.

Our family had an in person tour with Rosemont community and the overall tour experience was nice and we liked the staff but we just could not see our loved one living there.

The facility was nice. The apartments had been remodeled and were updated. The young girl who showed me around was quiet, she did not offer much information unless I prompted her or asked questions. She seemed aloof and disinterested in really trying to sell the place. They also did not have any units open at that time. I asked to be placed on a waiting list, which she said she did. She told me it would be maybe a couple of months before they had a unit available and they would call. I never received a call, but that's ok because in that time we found a place that was more suited for my MIL. The Oaks is only independent living, so when she needed more care we would have had to move her somewhere else.

Things are getting better after several meetings we have had. I would tell others to be sure and ask what stages memory residents are in. That has been the issue from the start. There are no one in early stages of Alzheimer's and they don't have memory care activities unless someone takes them to the assisted living area. It's hard for my mom to fit in..You just have to stay on them if you have an early memory care resident. I understand no place is perfect. I would still recommend them to others.

We toured with The Remington at Valley Ranch and they served a subpar pre-made/heat up meal on a Styrofoam plate with no explanation. Staff and facility had a sterile feel to it. These were the main reasons we did not choose this facility.

They do well at 1. Listening to concerns and attempting to solve them 2. Friendliness 3. Keeping facility clean 4. Providing variety of food choices Improvements 1. Encourage residents to participate more 2. Keeping public/staff/freight elevators in working order so staff can assist residents quicker 3. More attention to general housekeeping in each individual apartment 4. Doing laundry as if it were your own. Not dumping everything together in one lump and overloading washer so nothing gets cleaned

I think that the nursing staff was good at The Harrison. The facility is dated, but clean and safe. I had the opportunity to eat there once and I thought that my meal was okay. My dad enjoyed the food. Dad's needs exceeded Assisted Living care before he qualified for Medicaid and I'm grateful that they worked with me to keep him there until we got that all sorted out then moved to a place better suited to his needs. I would recommend The Harrison to family and friends for Assisted Living.

Our less than optimal experience had to do with the accounting department and lack of communication. Things seem to have straightened out since then. The staff is great! There always seems to be something going on to get the residents involved. Very happy with all aspects of that.

Our family went to have an in person tour with The Wellington at North Richland and we were told they did not offer assisted living so we never were able to actually tour the community, but from the looks of it the outside landscaping was well groomed

I think the staff tried hard. Their "Ambassador" approach to new residents isn't very good, monitored, or really, cared about by staff.

My loved one was a resident at The Wellington at Conroe and our experience was just okay. I will say, the Director [name removed] was outstanding. However, she wasn't able to cover all of the other shortcomings. I would not recommend this facility to family and friends.

Improve the food most of the time myself and others just try a bit or two and leave the rest unable to eat always cold when should be hot. You can order salads and sandwiches but that gets old Crowne Pointe is very nice and clean the staff is nice and friendly as are the other tenants.

We toured with The Waterford of Huebner and it was more expensive. And it was probably a three on a scale of one to five. The facility just definitely had an old people feel to it.

When it comes to the meals it stinks, worst food I have ever eaten. Vegetables are over cooked, no taste, majority of people do not like the food. I spend [name removed] a month with Amazon because I can not stomach food, a lot of the meals cause me stomach pain and I use anti acids daily. I am looking for another place to move to because of the food. For activities, I do not participate but most the residents that do enjoy it. I love my apartment and the beautiful view, however it is not worth being sick from the food and having to pay for delivery of food I can eat. Last, there are residents that will not let you sit at their table when your table is near construction and are very rude about it. I think it is better to live in a regular apartment complex than put up with people who are rude and tell you and friends you can not sit at their table even though there are empty seats.

Everyone is very friendly, but the food is horrible. Quality they don't cook frozen waffles they let them thaw and serve them for an example.

Our family had an in person tour with Crown Pointe and it did not have trails in the hallway for safety. I found that odd. Also it was not a full kitchen. With a stove/oven and there were no laundry hookups in her apartment. Overall it felt more like a hotel room than a home. The activities room was off in a dark corner of the lower level and you did t see many residents out and about hanging out to just visit with one another. The staff overbooked the tour so we did not start on time.