Sonida Senior Living

This is not a community I would recommend to others. Their mission statement has not come to fruition in any way sold. They are understaffed and have too many residents for the staff they have to take care of. My loved one is not receiving the care that I was promised. The community isn't assisting with bathing or dressing assistance. My loved one was in someone else's clothes when we went to visit and there was a smell due to my loved one not receiving a bath or at least assistance with this activity. My loved one was able to go on a group activity outside of the community since moving in a few months ago for the first time. I'm not sure that the community is truly engaging my loved one in the activities they offer inside the community either.

I haven't been here long enough to reach a decision or compare to other places. Food choices could be improved - some amounts are too much and some are not quite well made or tasty. Workers are very nice and friendly.

They've done everything we've asked, not always necessarily as timely as we would like, but they get things done. The apartments are nice and are a fairly decent size for a single person. And my family member enjoys the social aspect of living there.

They need to improve in their menu. They have an alternate menu for the residents and it is things that you would serve a kid. The main meals are too salty a lot of the times. Whenever they cook things in gravy they drown it. If you have a loved one who is diabetic, just know that not a lot options are available. We are paying addition $500 a month for showers 3 times a week and escorts to and from meals and the escorting back to her room has been an issue as well. They have a new director and I have been working with her and they are working on improving things.

I toured this facility and it was not as nice as some of the others. The director was pleasant, but the facility did not meet our expectations.

Our tour at The Waterford at Baytown was good, and I thought the little cottages they offered were pretty cool. But their pricing was out of range for us.

We toured with The Wellington at Conroe and it was nice as well and the staff were friendly. The apartments were pretty nice but it is bi-level so she would have had to take an elevator. We did not get to try the food during the tour. They had outside areas but they were not as pretty as another place that we were looking. The Wellington just did not have the appeal that we were looking for.

The management has terminated recently and is replaced in most instances. The finance person left abruptly. There is no activity person. The food is not good. We get probably one good meal a week. Cleaning services are minimal and all the carpeting filthy and should have been replaced years ago. No one has answers to our questions. Some of the staff are very nice and competent.

Takes long time to get maintenance done. Over three weeks to get light bulbs changed. Food portions at times small or run out prior to second seating.

I'm not too happy with them right now. The director definitely needs to be changed. They don't notify you when your loved one gets sent to the hospital.

I think they should be more prepared for residents in assisted living. The staffing that came in had minimum to little experience with assisted living patients. They were going to put him in memory care, but didn't end up being the case. Overall was not a great experience, had high hopes but didn't end up working for our loved ones at Summit Point.

They could work to improve on the quality of the meals and providing more well-balanced and nutritious meals. The dining service could also be improved with their friendliness

There is high staff turnover, poor leadership and inconsistent care.

I see the unfriendly aspect of the place.

The Oaks at Plainfield was alright. They didn’t have 24-hour staffing, and they didn't have call buttons like another independent living community we looked at did. It was a nice facility, but it just didn’t give us a secure feeling for our elderly parent.

They are having staffing problems just as everyone else is. They tell you things that you do not actually get such as weekly housekeeping. The food is not very good and there is not much of a selection at all. They are not able to follow through with the things that were promised up front.

Good: Simple floor plan of the building for residents, one level. Staff is kind and very helpful, great activities for residents. Bad: Management, Executive Director is seldom seen! She's either in her office or out of the building. She doesn't act like she cares about residents. Staff quits often, so few med techs are available for residents.

I can only reply with experience because my mother in law passed before she ever lived there. I have however been waiting for a refund for well over two months and have not received it yet. Should have received it a month ago. My mother in law actually had to go to a full time nursing home so did not meet requirements for The Waterford. We'd prepaid them.

It is not as advertised. They are short-staffed in all areas and therefore can't really deliver on a lot of things. For instance, transportation to appointments was a huge draw for us, and we have not been able to rely on that. They have reduced appointments to only two days a week for a couple of hours. They are very limited on activities due to short-staffing. They do take the residents to Walmart and things like that, but that's about it. My loved one says the food is great, but they have quite a bit of turnover among the kitchen staff. They don't' have cleaning staff, so they're not doing light cleaning and changing of sheets once a week as promised. Sometimes the staff can be hard to reach. However, the other residents there are so kind to him. He has made friends, and they all take it upon themselves to meet and play cards and things, which has been really nice. If you ask him, he's having a great experience. But as the person in charge of planning and decision making, it has been challenging for me. I think they're trying, but are maybe just limited in their resources, which is affecting the value.

This was a nice community. They have cottages and they are separated by the ability of the residents. The cottages can seem small. The residents were not as active as other communities. The grounds were not as pretty as other communities.