Spectrum Retirement

The sales person [name removed] is great they accessed [name removed] before he went in and said he was a level 3. We told them that he was incontient and needed to be helped and reminded several times to go to the bathroom That he needed assistance in bathing dressing and personal hygiene when he was getting accessed However when we got him there none of those things were done. [name removed] often was drenched in urine and worse. They left his soiled clothes sit days in his room and the smell was awful He always is unshaved and I don't know how often he is bathed His bed was very often left soaked in urine and the toilet left soiled I spend at least a half hour cleaning up his room and getting the smell out. They leave his soiled pull-ups there for days I finally bought a enclosed trash can and ziplocks for this and it's helping When I talked to the staff about this [name removed] the head coordinator acted like we were a pest and moved him from a level 3 to a 5. Greatly increasing the price He still is not shaved and groomed even though we pay for it Some of the helpers are very nice and do there best however some are very lazy and do nothing Found out just yesterday there was a problem from Friday regarding his Seroquel (mood stabilizer)and instead of taking care of it with the V A. They let him go without his nite time meds from Friday through Monday They do not communicate with us at all It's a beautiful place but it is totally absurd that they don't take care of their memory patients and communicate with their families

The facility is fresh and lovely but it is owned by a for-profit company and that usually means it is focused on income and not resident well being. The staff in memory care is not well trained for dementia residents. They lack the skills needed to engage them socially. Families need to watch the room and interactions. I saw staff to staff and residents to residents or residents to no one. Training is not a strength of for profit

Nothing positive to share! I lived there for two years and met some nice people, and other tenants. The food was always average to lousy, the staff changed constantly in all departments and rarely were the outings anything to plan and count on. I have come to realize that Las Soleras has a bad reputation in Santa Fe and will have to work hard to turn that around, good luck!

Shiny as heck on the outside and the sales people are super SALES people. Although there are a select few staff members who are amazing, they are woefully under staffed and/or under supervised in all areas. My mom has suffered theft on several occasions, the response times to her requests for help are slow and their accounting of it is shady at best, tonight she waited 2 hours for her meal. On two occasions when I've gone to have lunch with her they ran out of plates. On both occasions the server said she would "go back and wash some." And then proceeded to come back with "clean" plates (um health codes?). The beds aren't made as scheduled...so many other areas that could be discussed. There is a new director who is allegedly working to pull them out of the mess that The Enclave has become. There is nothing in this review that I have not shared directly with her.

I don't even know where to begin, we moved my mother there in Nov 2022. We were sold by the sales people a place that had consistent long term staff, great caregivers and the assurance that all my moms needs could be met. It wasn't long before we had medication mix ups such as not receiving her meds( and her being made to feel she just forgot that they were given) and being lied to about it then literally having to go over late at night and catching the person just taking the meds up when I arrived on site, the running out of meds and not having consistently, so unacceptable. My mom took a couple falls and never once did head nurse once on site personally come to check on her. Numerous times my mother who was oxygen depended was left with no oxygen at all and thank god we had placed a camera in her room due to suggestion from nurse [name removed], that we were the ones to catch it. There is many more things but not enough space. Independent living is good but not assisted.

this is not good for my brother. He is not happy and their not taking care of him. He wants to come home but I cannot take care of him more at home he has to stay here even but he doesn’t want to anymore

Don't click on contract or you may be forced to pay $[removed] without ever stepping into the building. That's wrong, but it happened! Give some customer support when not asking for a check. More info. Stop being a robot.Worst experience I ever had, because they took mom's money but refused her entry! Then wanted another month's rent because of contract.

As POA for my mother last year gave a 60 day notice to facility. The director and business manager were no longer working there in [date removed]. New director comes in and states that i am a liar and never gave a 60 day notice. She refuses to give the prorated rent of [removed] back to my mother's now estate since she has passed. Took this issue to her supervisor and she refused to reimburse the prorated rent. Now the estate will take legal action against this company.

Dad and stepmom transitioned from Independent Living at WSL to Assisted Living at WSL. Only my stepmom needs the assisted living. They require assessments to determine level of care. My stepmom is in a wheelchair and needs help to use the restroom. They haven’t even been able adequately assist for simple toileting. Since day one. They told my dad and her that they are sorry but are short staffed. They have 2 aids for the week and one in the weekend. Also Spectrum turned off the internet for everyone on the floor and not sure if it’s the whole building. Now my siblings are looking at other assisted living facilities because the care is so poor.

My loved one was a resident at Peakview Assisted Living and Memory Care and the experience was terrible. Everything across the board was terrible. I would not recommend putting anyone that you love in this facility.

If your loved one has no dementia, has no dementia related behavior issues, and isn't to "loud" it's a great place. However, they cannot handle seniors with dementia -- despite advertising that they can. They waited until we were out of town to dump our parent at the ER and then evicted him -- all contrary to our mutually agreed health plan. Failed to return multiple calls. We had to hear from the hospital that that's what they did. The hospital is making a formal complaint against them to the NM Dept of Health about the "Elder Dumping" -- they (hospital) said this is not the first time that they've done this.

The staff was very overworked. We did not have much interaction because we were asked to hire an agency aide to spend the days with our dad, as there was not enough staff to take care of him. The activity lady did a nice job of trying to keep the residents interested, always had events going on. However, staff is not trained well in how to deal with dementia patients. The facility could do a better job of assessing residents before letting them move in. Two days after admitting our dad we were told that he needed more help than they could supply, but it was supposed to be just until he was adjusted. The entire episode was very traumatic for him and for his family. Our family would not recommend this Memory Care facility for people who are dealing with dementia. Our father was asked to leave Park Meadows Senior Living about 5 weeks after he moved in. He is no longer a resident there.

It is a beautiful facility, but the care may not be what you are fully needing. Make sure to ask any/all questions prior to putting your loved one here. If your loved one is independent and needs no assistance, this could be your place, but if you are needing assistance, beware!! This facility is understaffed and has a high turnover rate. When bringing concerns to management and to corporate, just know that there may be a blind eye and corporate will always send you back to the facility without hearing your concerns.

There was no follow-up after the tour by the staff until several weeks later. This was a beautiful community. The staff seemed to be not as engaging with the family.

Keep your loved one home and hire someone to come to your home. After two weeks, I took my mother out of The Oaks and into my home. They, like all assisted living places, are very understaffed.

Our 92 year-old father moved to Parks Meadow in [date removed]; however, it was recommended that he reserve his unit by paying the [date removed] rent. Unfortunately, soon after his move he became ill, hospitalized and passed away in [date removed]. His stay at Park Meadows was only 3 ½ weeks (late January to mid-February). Another part of his “singing” up for Park Meadows was a “one time non-refundable” Community Fee of$[removed] listed on page 40 of a 52-page lease agreement. The Community Fee would lower his rent over his stay at Park Meadows. The family requested that Park Meadows refund at least part of the Community Fee. as his unit was only used a short time and he did not get a chance to use dining or any other facility amenities. In speaking to the business officer at the facility, she could only say “it’s out of my hands” and “I completely understand”. In the end, it feels like a 92 yr was taken advantage of with a lengthy lease agreement and an insensitive corp entity

Look for another place. I do not recommend Westbrook Senior Living at all. The Director of Assisted Living and the Director of Nursing recommend that my mother start hospice, when they are not doctors.

We chose this place for my mom and dad because of their atmosphere and commitments to care and service. After three months, very few commitments were delivered on including critical care meetings for their health. The consistent reason given was lack of staffing or time. Breakfast can be ready anywhere from 7-10am because there is no staff to prepare it or serve it. When you have people who need to take their medicine with food, this is an issue of safety, not just convenience. Administrators: Pay staff more. Train them. Be kinder and more empathetic. You have lost your way.

My mother in law was an original resident in Assisted living in this facility. As her dimentiadeclined she moved to memory care unit. Staff turnover is significant (management and employees) and service has declined. I discovered my mother, a dementia patient was being asked if she wanted something to eat, if she said no they would not bring her food. They were unable to meet her needs. She had a fall and went to hospital malnourished and dehydrated. Avoid this facility and find another provider for your lived one.

My mom lived there for 4 years, we had to move her out due to lack of care- no staff around, no housekeeping, no one answered call lights- we heard agency was not allowed in the facility and the top nurses and care staff were quitting - we had to get her out of there for safety.