Spectrum Retirement

My mom moved to the Enclave in Cedar Park in September 2021 at age 92. From the beginning the great restaurant dining that was promised by sales failed to materialize. The excuse given was the pandemic. The food was poor quality and residents frequently waited 30-45 to get waited on because there was not adequate wait staff. The tables are so crowded together (because the Enclave couldn’t or wouldn’t hire enough wait staff to open the other dining room) that it was dangerous for residents using walkers or scooters to navigate between them. Thank goodness my mom did not need any assistance in her apartment. She was mobile and able to take her own medications. There was CONSTANT turnover in all areas including management. We gave 30 day notice, moved Mom to Brookdale (wonderful!)in June and now are fighting for the 1/2 month refund we are due. The incompetence at this facility is truly unbelievable. Don’t move your loved one here!

Be careful who you trust with this step in life. We only had our mom in there for a month before moving her to a new facility. Director of nursing was terribly unprofessional and couldn't keep track of meds. Missed half her meds because it wasn't on her orders, setting her back. Half the nursing staff couldn't communicate with residents because of a language barrier. The food was terrible. Ask any resident. I could go on and on. By the time we left, there was no administration to talk to about any issues. I feel bad for ever leaving my mom there even for one day.

Please be cautious here. My mother fell broke her hip and passed away last month. Lot of trip hazards and lack of supervision. Anytime you ask the nurse for feedback they just started the shift and had no concern. They are concerned about the bottom line and increasing revenue. Very profit hungry. I sincerely recommend to keep looking the next place we went to were not like Green Oaks.

I am quite disappointed and shocked at the lack of security, especially at night. With the recent drowning of one of the residents I would have thought Corporate would take notice...It is truly appalling that they have nobody manning the desk during the evening hours. Shame on you

The facility is more geared toward senior apartment living. The value for what you get with that is average. The surroundings are beautiful and very clean but the administration and care is substandard. They rely heavily on the in home health company which has an office on site because they are staffed for people's special needs. They are not staffed. There's a lot of movement recently with management and they have yet to get things right. If that makes sense. If your loved one needs memory care this isn't the place!

Palmilla is a place I would NEVER RECOMMEND. "0" for all questions! I was there just over a month before I moved to [community removed]! Between the $[removed]I had to pay to hold the place to all the other charges they had, I was out $[removed]!!! I am not kidding about that amount! I hadn't even unpacked but they still charged me another $[removed]+ to clean the apartment. Management was HORRIBLE & offered NO refund. The food was good but when I found a COCKROACH in my apartment they said I probably brought it with me. I also heard similar complaints from other residents who told me that when they complained they were told "if you don't like it here you're free to move " they are taking advantage of the elderly

The new director [name removed] would not answer emails. Left before scheduled meetings with us. There is minimal supervision in memory care and they have 0 activities for the residents. We took our Mom out of this horrible place and she is very happy now.

Our experience with Peakview Assisted Living and Memory Care was heartbreaking. My mother lived there from [date removed], and during that time, she endured missed medications, inconsistent care, poor hygiene in her apartment, and a general lack of attentiveness—even while on hospice. Despite a clearly outlined care plan, she was often left without help, went without oxygen after a power outage, and missed meals or received food she couldn’t access or eat. Her health declined rapidly, and our trust in the facility was completely eroded. To make matters worse, her monthly care costs kept increasing—even as the level of care she was promised was not being delivered. When we questioned the changes, the updated care plan was incomplete and filled with placeholders like “PERSONALIZE,” showing little thought or oversight. After much deliberation, we made the incredibly difficult decision to move her to another facility. It was a hard choice, but absolutely the right one. Her new

We researched many facilities when my Nanny needed more care. Lone Mountain offered tours that suggested great care, memory care stimulation and field trips or on site entertainment. Wow … we could not have been more disappointed after Nanny moved in. The poor management reflected inadequate care giving, dismal communication and the “activities” consisted of sitting in chairs on the patio, while staff looked at their phones. The promised field trips were only offered to 10 of 40 residents, the care was only good if you were fortunate to have family assisting daily or you lucked out to get a few of the caregivers who cared. Needless to say the promises of care and stimulation were non existent, once we checked her in. And yes we attempted to communicate with the Director, but once we wrote a check, she would not respond …SO thankful we found a much better, cleaner and kinder facility to move Nanny to.

Our experience with Dougherty Ferry AL AND MC has been a nightmare. Staff changes are frequent. In our 16 months with the facility, there were 3 executive directors, 4 directors of nursing, 3 business managers, 2 sales managers, numerous receptionists and countess resident aides and housekeepers. Communication goes unanswered for days/weeks, and is often not responded to at all. There seems to be no recourse when care plans are not followed by staff, and refunds for services NOT provided is not granted. You must fight for the rights of your loved one frequently Even cameras installed in your loved ones room does NOT guarantee needs will be met. Regional managers are most often no help as well. After we found our father soaking wet from mid back to knees three times in one week with NO COMMUNICATION BY STAFF as to WHY his care plan was not being followed, we left facility. A refund was not granted, apologies were not offered and we still await a response from numerous staff members.

Silver Glen tried to charge us 30 day fee and also try to bill us for room repair painting, both combined were approximately $[fee removed] She was only at Silver Glen for approximately two months when we had to get her out of there because of the unfair assessment practices they said she needed 24 hour care but they didn't have a room available so I had to pay for a 24 Hour Nurse . I was told she could spend the rest of her days there Which obviously was not true. Within two months, her fees went from $[fee removed] a month to $[fee removed] a month beaten switch get her in the door and jack up the prices. The state attorney should really look into silver Glen's business practices.

If your loved one needs memory care, and they are in the later stages of Alzheimer’s, this is not the place. Not enough staff to help the residents and only ONE nurse for the entire facility! Because of this, my loved one was never given his meds on time.

My mom lived at Peakview for less than a year, and during that time we continually had issues with medication management (including forgotten medications and refills), oxygen monitoring (left with no oxygen for periods of time), meal delivery (including forgotten deliveries meaning mom didn’t eat) assistance with personal care and moving around the apartment. We were paying for care items that were not consistently provided, which caused unnecessary stress. Our concerns were either ignored, or treated as over-exaggeration. Management was terrible with communication and answering questions in a timely manner. We finally made the difficult decision to put our mom through a second move to a different assisted living facility, and the difference has been like night and day. We were drastically overcharged at Peakview for subpar service for our mom. Our mom is doing so much better after leaving Peakview. Please save yourself and your loved one from the nightmare that is Peakview.

Our mother was forced out of [community removed] because they decided to close. She died the 3rd day she was in Lombard Place, and hospice did the bulk of her care. Lombard Place refused to return her $[removed] community fee...as did [community removed]...but at least she had been at [removed] for a year...and they had the gall to keep $[removed] for those 3 days. We chose Lombard Place because her hospice company already went there 5 days a week and we thought extra eyes would be good. We really felt ripped off by this company and there was little to no kindness shown for our situation.

Creve Coeur assisted living horrible so horrible. My mom was only there six months and they never did her laundry. They left boxes in her walkway so that she could fall and get hurt. She either wandered the halls by herself or slept. They never did anything with her to engage her like they promised, I moved her six months after moving her in there. She has been at her new facility since the end of August of last year. I would not recommend anyone give them any money or and trust their loved ones to the care of these inept horrible horrible people

So the sales person there told me that they wouldn't be raising the rent because I wanted them to sign a contract for the rent and raising it and putting a cap on it and she promised me they wouldn't be raising the rent well they've raised it twice already in my mom hasn't even lived there a year so several people left [community removed] and went to Green Oaks with my mother and most of them have left now and went to other places because Green Oaks get you in there and then they raise the rent on you.. My mom was disappointed in the activities and the food that they give you for happy hour. It's very sparse so I called [name removed] the executive and talk to her because whenever my mom would ask them to do more activities or if they could play bingo and would they please buy some candy for the bingo? The girl would tell my mom that it's not in their budget. My mom was very upset so I called [name removed] and lo and behold [name removed]. I asked [name removed] not to tell [name removed], the activities person what I talk to her about and she went and took [name removed] right to my mom's apartment to talk to my mom and verify that [name removed] would say that it's not in her budget and of course [name removed] Said that she never said anything like that. So my mom is moving and we're very happy she's moving because Green Oaks is not the place to be. They have many apartments available now because of all the crap they've been doing.

No staff at front desk after 8. Doors locked. Family etc cannot get in without a key. Food is poor. Safety issues Don’t care and residents are afraid to speak up State various items that are not true 24 hr food available is an example

Well the facility is beautiful but there is not as much checking in your resident as you are lead to believe. It was very understaffed especially in the evening which is when my dad tends to get up, get dizzy and fall so I was disappointed by that. I could tell you several things that happened that influenced my decision to move my dad but it would be a lot to write here. I would prefer my name not be on this if you post it anywhere.

My mother was in Silver Glen for 2 months and I had to move her out !! After she contracted a UTI while at the facility She was reevaluated as needing to be placed in Memory Care, Silver Glen did not have a memory care room available for my mother to transition into. ( I was told during the sales presentation Silver Glen was able to handle her needs in every stage of her dementia & Cancer until she passed) So the management at Silver Glen required me to hire an outside 24 hour nurse to live in her room for an additional $[removed]per day raising the monthly bill over $[removed]a month with no end in sight, Management couldn’t tell me when a room would become available, the situation was financially unsustainable, speaking with management was very difficult, it was days before emails were answered the director [name removed] was very inexperienced in dealing with people, in conclusion after 2 months I had to start the process of finding another facility all over again from out of state.

We had a poor experience with HighPointe and ultimately did not move our dad into this facility. We agreed to move our Dad into assisted living (AL) and moved his belongings into an apartment (where very unclean floors required us to scrub them by hand). But HighPointe was not upfront about their assessment of residents and sole use of a “slums” score to determine AL versus memory care placement. They made no exceptions, even though their doctor and executive director both recommended AL. We were told corporate overrode staff recommendations and would require Dad to move into memory care. Staff indicated that the contract Dad signed would be void. We chose not to move him in and found another AL facility that was a better fit and willing to meet Dad at his level. Although they said they would refund the first month of rent and community fee, they are now refusing to do so. They lack transparency, integrity and good communication. We do NOT recommend HighPointe or any Spectrum property.