Spectrum Retirement

My parent was at Westbrook and had fallen several times due to lack of supervision and care. My parent had a soiled bed and wet Depends often. The facility is modern and nice, the meals are good, but the residents are not well looked after due to lack of staff and training. The charges are excessive and the place profit oriented rather than caring about the residents.

My father was in assisted living. The caregivers were unable to care for him. He is slightly over 200 pounds and they said he was too heavy and too big. The day after I moved him there I got a phone call telling me that they couldn't get him out of bed and I had to come get him up and dressed. In the month he was there they never got him going on any kind of physical therapy, they rarely took him to any activities or told him what activities were going on. He was there less than a month and we moved him to a new facility where he is happier.

The staff that offered the tour of the community Crestview Senior Living were very kind and knowledgeable.They were able to address all of my concerns and questions.The community was not very welcoming and needs some serious work.The building was older and was not well kept. The community could benefit from an update. The carpet is very used and needs to be changed.

very high turnover of staff. Why are good caregivers leaving?

We love the caregivers that My issue is with recent changes in cost. Even though my parent was at the highest level of care, because the corporate office issued a new computer program (working toward going paperless), my cost went up $1000.00 per month. Family members of other residents had their cost go up as much, one saying their family member went up two care levels. This extra cost does not get my parent more care, better care or extra care. It just allows the caregivers to use tablets instead of pages in a notebook. Sad, sad, sad!

Looks nice; don't know about prices, services. Need to call.

This facility was very nice looking, and the staff were very friendly. The issue we ran into was I believe they either underestimated my loved ones care needs or overestimated their ability to look out for her. We had mostly good experiences here, until my loved one suffered a fall which resulted in a serious injury. It was a very negative experience that I feel could have been prevented by properly assessing her needs in the first place. After that we moved her to a community that provides a higher level of care, and feel she is much safer for it.

I understand the stress everyone is under but this doesn't warrant rudeness and disrespect. My mother has lived at Southview for close to two years and up until recently we have always been treated with kindness. I'm positive that we aren't the only ones who call or stop by the facility with questions during these uncertain times. Trust me when I say that I know everyone is busy, I don't need you to remind me of this when I call. Hopefully, this provides some insight on how the staff communicate with us when we call. This week a care staff member informed us of several management changes, which is very concerning. Why are we the last to know when such major changes are occurring? I am very disappointed with Southview. My mother still resides at Southview and due to this I wish not to provide my name.

I'm not very happy with Palmilla after finding out my father in law's apartment has bed bugs. He's been out of it for one week now while they treat for the problem. Only one person called to say what happened and no one seems to want to tell us what is now happening. Even two visits has not fielded answers!

This facility may look nice, but beware of the pretty facade because it is NOT well run. The salesperson promised us the sun, moon and stars for our loved one and acted like she didn't know us once he moved in. The entire upper management team is TERRIBLE and very unprofessional. The Director of Nursing was a nightmare to deal with and regularly used inappropriate language with our family. So tacky. The staff had very little patience or skill to deal with people with dementia. The caregivers were sweet to our loved one, but not very effective overall because upper management did all of the decision making. A few of the nurses were also very good. Cedar Lake should be avoided completely and you should look elsewhere if you do not want to end up moving your loved one again at a later time.

rent is too expensive. There is alot of gossip with the staff. They think residents and families don't know but we know.

During my two year stay at The Enclave at Cedar Park, my rent increased almost [fee removed] dollars a month, for a 480 square foot, one bedroom apartment. When my daughter-in-law and I visited, [name removed] told us that it would increase between four and six percent a year. (She continued to tell future residents that the whole time I lived there.) In the meantime, the quality of the food went down, as did the number of servers in the dining room. (Most of this happened with our last CEO. I talked to her privately, but she didn't seem to care. In fact, she was VERY rude to me.) Overall, I was extremely disappointed with my experience at The Enclave and am happy to have moved to Maple Ridge.

Run don't walk away from the Enclave food is not good and service is even worse. So many people who worked here,came and left. Work orders processed took forever or not at all. There's one person who is at the front desk who is rude and unfriendly. the concierge service originally in place was supposed to be 24/7 but not now. Front door is locked at 8:00 pm and you have to buy a key for side door to get in. Plus many more problems with the enclave,too numerous to print but I think you got the idea

We will provide additional information after we finalize the paperwork from our Attorney. My basis of stars below pertain to certain workers, but not all. But definitely not with the administration, who are completely incompetent.

Director of Nursing is rude and doesn’t care about the patients. Made up a diagnosis of dementia 2 months into my mom living here. He did so in order to say I wasn’t allowed in her room. I did not know this and they called the cops on me when I came to visit and had done nothing wrong. Resident rooms REAK of urine and they do not clean the rooms. My mom’s room was disgusting with flies bc housekeeping wasn’t cleaning. It took me asking 6 times and it wasn’t for 8 weeks that they finally did her laundry. Front office staff are horrible and front desk lady during the week is cold and rude.

A care giver gave my father someone else's medication this morning and now he is in the E.R. After spending almost a year convincing him to assisted living i am disgusted with myself and Gardens.

Lack of consistent staff is a huge problem! Sometimes they go three weeks without their rooms being cleaned. When my dad had Covid, they did not check on him at all. They even forget to feed him dinner one night. It's a good thing I am only four minutes away.

After touring the memory care for my mom, we felt the community was the best choice for location and value for our money. However, we were "sold" on a completely different experience than we received. The bulk of the activities revolved around residents being parked in front of the tv in the common area while the aides sat around on their phones. They allowed my mom to walk around in soiled clothing after meals and charged us for every time they had to help her navigate to the dining room. This is memory care, assisting residents to navigate should be an included expectation, not an added expense. And let's not mention the multitude of times they sent her to the ER in an ambulance when I explicitly told them not to. One time was for a bloody nose. Seriously?! The only time we saw the Memory Care Director was when we had a planned meeting. Otherwise, she was behind closed doors and was not at all active with residents in the community. It is kept fairly clean, so that was a relief.

They let my mom rot in her own filth for 8 months. I finally had to get her out of there places severely understaffed and untrained. If your family member has any kind of dementia or memory issues, do not bring your family member here.

First we were told that [name removed] had to be walking independently prior to moving into the assisted-living. So she had broken her ankle in rehab and we had to wait before she could move in because they said she had to be walking independently. When the rehab facility called and asked them about that. They said no that she just needs to be standing independently. Well during that month that we waited we were quoted $[removed] for a one time facility fee and by the time we moved in even though the paperwork still said $[removed]They charged us $[removed]. And then they were charging her $[removed]a month for showers and when I questioned them on that because they had never given her a shower, they looked at me and asked if I'd like them to take it off the care plan? There's a simple answer for that. What do you think? They did not clean her room like they said they would. Oh yeah, speaking of cleanliness I have pictures of how dirty the room was when we moved in. It was absolutely disgusting. Her basic care plan was [removed] and they were charging $[removed]a month to distribute her medication's. The first month she was there. She was only there one night and they charged us the full amount of everything. Her care plan went from [price removed] and I called hospice in so hospice was coming in and taking care of her and pay me a raised her care plan to [price removed] a month. So Palmilla was doing less but they charged us $[removed] more. When I questioned it And went through the care plan with them that's when I discovered the shower charge and many other charges that [name removed] was not receiving. I asked them if I could take it off the next month care plan and they told me no that corporate office had to approve it. So all of the extra charges should've been taken off for the month of July. [name removed] passed away [date removed] and instead of giving us any type of refund they charged us over $[removed]for the half a day of [date removed] that she was there. Another thing was how they ordered the medication. The first month [name removed] was there. They ordered her Tylenol and a few other over-the-counter medication's. [name removed] was there one night I got a bill for $[removed] the next month she was there three months I got a bill for the exact same medication's for $[removed] the last month she was there. I noticed they had ordered her car three times in one month. They had ordered it on the seventh of the month the [date removed] of the month and the [date removed] of the month.