SRI Management, LLC

Closet too small. I like the activites. The nurses are excellent. Rooms need new carpet.

While our mom has been a resident at Superior for some time, we've gotten quite close to the staff and the residents as well. The aids and housekeeping teams are the most impressive and most caring individuals we've experienced and are quite thankful for their dedication and commitment to the residents. They are truly the communities greatest asset. We feel however that they are not actually appreciated (nor compensated) enough for the continuous very full schedule they have every day and for the number of residents they must care for; seems to me that this team would be the most fully staffed, EVERY DAY, and that their input is sought after regarding operations and patient care responsibilities and that their ability to know that they are supported and not pressed for time so tightly to get through their shift responsibilities with so many residents to care for. IF they weren't the team that they are, this could become a serious deficit. The activities planned for the assisted side are somewhat limited and without much variation. Bingo seems to be the highlight for most; special holiday occasions are typically very nice. Birthday acknowledgements are on the calendar but unlike when we moved in, they no longer make a bid deal for the residents on their special day...and goodness knows, they are all up there in age so every birthday is a big day for them and they want and need to be acknowledged and fussed over. The movies on Sat/Sun afternoon tend to be very old and are held inside the one available activity room chairs not comfortable enough to sit through a 90min movie! Perhaps periodic simulated "drive in movie" events upstairs in the big room near the parlor would be fun...let them drive in in their typical mediums, give them the comfy stuffed chairs to sit in, let them go to the "concession stand" for popcorn/soda/candy/hotdogs. [Name removed] is the very best at planning activities; while she was out on leave the residents had way fewer activities.....they need these a lot and they need more variety. Please give [name removed] the reigns again to be able to plan out more grand events (and give her some help!) The food...……...just not great. Of all the benefits they are provided as part of their monthly fees, the one thing those folks look forward to every day is eating well, seriously. The menus look nourishing but the results are only about 80%. A lot of it is cold, overcooked, and often appears like it is either leftovers thrown together or someone's last minute idea. (breakfast however is the very best meal of the day and is consistently great....except the powdered eggs!) Finally, as sad as the reality is, many folks last days and hours of their journey end while being a resident at this type of facility. The residents have grown over time to be prepared simply by nature of their ages, however, they also become very attached to each other. I have a very strong feeling about this that at SRC they need to be considered and some level of a simple memorial needs to be organized for each and every one of them that pass so the residents can have their time to grieve. To this point, people pass quietly and no one "tells" the residents; no one makes a gentle and tasteful announcement to them that this has occurred; they are left to learn about them from the chain of communication between the residents and then nothing else is said nor done for them. Makes me very sad for the residents left behind. While we clearly appreciate the care given to our mom and our family, the continuous changing of the Admin team has had the most negative impact on the residents with the nursing director changing from a consistent certified care manager to nurse managers to LPN's becoming the director, then moved out the door to advance to the corporate offices. There isn't a consistency in nursing care and the admin team has changed so many times, that the folks who move in to the roles don't get to become familiar with the residents and families before they are replaced again. The corporate entity needs to slow down and reinvest their time in listening to these comments, listening to their residents and listening to their aids and housekeepers. Admin is only as good as the people who support them.....support is minimal because there are not consistent Admin folks in place managing WITH the residents. Making this more of a business vs a home is going to be the downfall for SRC.

Toured this property yesterday. Did not like this property due to: No kitchenette in the rooms. No RN on staff around the clock. The meal times were scheduled, instead of all day dining.

Moderate priced option. Fees reported to increase by $1500 a month went to new animations are completed. Common areas were clean and new paint in the rooms. Not much staff in evidence.

Apartments are much smaller than we could accept.

My dad has lived here for about 6 months. Overall he is happy here. Nice staff and he enjoys the compainionship. It’s very simple but that’s fine. He likes to sit in the lobby and visit with other residents. BUT they have no generator and it doesn’t seem like plans to put one in. (cost I suspect) In this day and age and in south Florida many many private homes, condos, restaurants and hotels etc have generators to get their residents through hurricane season without losing electricity, elevators, ac etc. I am thinking of the Miami place where residents died. Several weeks ago The Pointe residents were been told to leave their apartments by order of the fire marshall because of the danger caused by the lack of ac and electric. They really need to spend the money and get a generator or I think we will be looking at other options. Anyone expects to have electricity and air conditioning.

Did not stand out. Long distance from Nashville but pretty much similar to many other facilities. Program is not robust, If I remember correctly, food is cooked elsewhere and brought in on trays similar to hospitals. Not exactly a family homey feeling.

We will not be choosing Heritage. The property seemed well kept, but the atmosphere of the building seemed gloomy, in spite of large windows. The outdoor area for the memory care patients was small, with no place to get out of the sun, and nothing to do. Outdoor activity is important for my Mom. The number of clients was small, which would limit the number of people my mother could interact with. The eating area for the memory care patients seemed like an after-thought and was just stuck in front of the entry to that area. The tablecloths didn't fit the tables, and were just folded in half to make them usable. Not that important in itself, but seemed to indicate a lack of attention to detail. Overall impression was that the staff was professional, the facility was ok, but not the choice for us.

This facility was just fine. The facility was fairly well maintained, although there was a significant lack of aesthetics. The facility looked a bit older as well. The staff were friendly, which I liked about this facility.

I toured this community for my father, and his needs. Everything went well overall. The community looked nice, and well maintained. The staff was informative, and my questions were answered. It was a nice experience, but not the community for us.

I had a good tour of this community. Everything went well, this is a nice community. The staff was very kind.

I toured this community for my mother and her needs. The community looked very nice. Everything looked neat and tidy. The staff was friendly and nice. The community is nice and big. Everything is went well, and my tour was nice.

Trash is not emptied unless I ask for it. Room has not been cleaned. Remote for TV missing. ( Reappears the next day ... miraculously. ) Boxed phone is missing. My sister had to give her a shower.(I am paying extra for Becket Lake to shower her) Clothes were not washed until I asked for it late Friday evening when I brought her back from a day out,

This facility was nice but seemed slightly run down. The staff member that I met with was nice but didn't have all of the answers to questions that I had.

Very impressive; however, can't turn around in very small shower stalls! Also, toilets are standard "low" variety rather than the higher "senior" toilets found with some competitors. These are "deal-breakers" for us. Otherwise, we really liked this one.

I did not like this place it is too old and they only have Studios . It is not a place for the my husband parents

I am expecting things to improve at Beckett Lake. They are in the middle of a transition to a Brookdale community, and a major remodel, so everything is in disarray. With all of the changes, things are falling through the cracks. We have shown up for activities listed on the daily calendar, and there is no one around. The TV in the lounge doesn’t work. There have been several maintenance issues. Laundry service is supposed to be included, but when they have done the laundry, the clothes come back unfolded in a wrinkled pile. They seem to be short staffed, not enough Aides for the number of residents. Overall it has been a difficult transition, but the staff is really friendly and they seem to be genuinely interested in the welfare of the residents, so I’m hopeful that thing will improve when the remodel is finished.

At first the staff was great, very attentive but after a year and several personal changes I don't see the same level of care. My dad is in memory unit and room mostly bathroom is not kept clean. They do have some of the best prices but wish the level of care could be better.

This is an independent living facility, care services are not provided. The apartments are a good size and provide adequate storage space. The kitchen, although small with few drawers and cabinets, is adequate since the apartment residents are required to pay for 3 meals per day. The cleaning services are inconsistent, especially if your service is on a Monday. You are not permitted to request a new cleaning person if the one assigned to you does not meet your standards. The most disappointing aspect of the facility is the food quality and preparation. Breakfast is usually the most acceptable meal. Lunch (main meal) and dinner choices are limited, often unhealthy, repetitive and poorly prepared (too salty, served cold, covered with gravies, overlooked). Residents who have the initiative and social skills can keep busy on site. They can organize activities in space provided. Some activities are set by the social director. She is often busy providing many other services; occasional, bus driver, front desk substitute, etc. There are off site shopping, lunch, and other trips for residents who have few mobility issues.

My tour was great but all rooms were on the second floor or higher so that is why we didn't place my loved one here. The Villas at Canterfield had a really nice and friendly staff.