SRI Management, LLC

We liked the look of Southlake and the friendly people - staff and residents smiled and greeted us in the hallways. Mom liked that the common spaces were smaller, providing intimate spaces for groups like arts & crafts or for sitting and reading. Every apartment has a small kitchen and its own laundry facilities with larger machines available for blankets or comforters (in common laundry rooms). This is an independent community but there are many residents who use walkers. We were surprised that the curbs around the building didn't have accessible ramps or cuts to accommodate those. We were told curb cuts will be done in the near future - we hope they will provide dedicated spaces for walkers or wheelchairs to access the parking lot or grounds. The one curb cut we saw was in front of a parking space where a car was parked, blocking access. We like the idea of renting an apartment and "aging in place" although it was stressed that only short term care would be allowed since they are not an assisted care facility. We hoped that if/when Mom needs help showering or dressing for a few hours a day (no medical care involved) that she could still live there. Not sure that's as accepted as it has been at other places we visited. The spaces felt quite open, but we were disappointed there were few balconies available in the apartments. Storage was a big concern; not much closet space and no storage units/spaces provided on site.

My parent has been at Elmcroft for a while now. The facility is beautiful but while the common areas are always clean getting the units cleaned is sometimes difficult. You have to ask several times. Daily activities are prominently displayed but if you are there at the given time they don't always occur. The menu is not always healthy, soup is often served as a first course and it is almost always high in sodium, not good for a heart patient. When you hear from the nursing director regarding a health issue or a concern you are not given clear data, but a "that's what the staff has told me" remark. If you are looking to place a parent who is fairly independent it would work well. For a parent who needs some assistance you might want to get in writing, clearly spelled out, what you will receive, before you commit. You are often presented with a service (such as medicine) that makes you wonder if Elmcroft is receiving a kick back. Look at the entire package carefully.

The community is lovely & clean. The staff is kind & friendly, but not always timely in providing care. My father needs near total care and my mother has had to call many times to remind them to take him to meals & assist him to bed . At first I thought my mother was exaggerating the lack of offerings and small portions on the dining room menu, but I saw it for myself the last 2 times I visited. Have discussed these concerns with management, with minor improvement seen. Hoping for the best!

no room available and cost was much higher

The lowest listed price for a small studio is $2100.00 a month. But when entering, you will need to pay an extra non-refundable "community fee" of $3,000.00. If you are incapable of taking your meds., you will be charged another $250+ a month for them to administer them. If you need any level of care over the very minimum, it will be more than $300/ month more. So beware BEFORE you sign on.

$5000 down, $2550 per month 1st person and$1,000 for second. If med management only 250.00 per person. Charge if trays delivered to room. Can tour weekends, just stop by

I didn't care for because it was too quiet. It's for a lot of patients that have advanced dementia. There weren't enough activities to keep them full of life.

We knew that was going to be temporary, it was too expensive to stay and not enough privacy. I think that it was kind of difficult for her to get help sometimes and get attention when she needed to go to the bathroom. I don't understand why she couldn't have a bedside toilet when she was having such a hard time with incontinence. It really depends on what you are looking for, and we didn't understand that at the time. They do almost no rehabilitation, and that is really what she needed.

Assisted living only. No skilled beds

They were not prepared for us. Did not know there was a scheduled appointment. Did not meet with director. Does not matter. Not a good fit for us. She said it looked like a funeral home. I say, nice place but I would not want to live there. Even a person w/o short term memory problems could get lost.

Actually, after speaking with [name removed] (director) and [name removed] (medical) my rating is now 2-3. My mother has been paying for additional services (almost the most that can be paid) and she has fallen 3 times in less than a 30 day period. She moved in [date removed]. We are now seeking other alternatives for my mom.

Overall, [name removed] the gal who helped us with the whole move in process was very very good. She really worked with us and went above and beyond to make the stay a good one. Unfortunately, one person cannot make the whole facility great. I was not very pleased with the medical staff, [name removed] was great but he did not work every shift. We had some issues with the other staff, they just did not seem to care as much as they should have.

My loved one was able to participate in more activities they enjoyed. My loved one fell during their stay at Ashbrook Village. Ashbrook ended up having to send my loved one to the hospital. The community charged us for two months, even though my loved one wasn't there for that entire period. Ashbrook Village had good food, and nursing aides.

The location is near my home, about 5.2 miles away. This review is in regards to the memory care section. The outside looks very good but I was not able to go back and try out a meal prior to placing her in this location. I understand why after seeing the meals. I have been in a couple medicaid only facilities and the meals are better there. I had a major issue getting the medication she is to take straightened out. After taking in a heating pad initially, it was taken away as there was not an order. I did get an order and they have not found the heating pad yet. I will probable take in another one. There is a lack of discipline among the workers as they play their music and they congregate together and not checking on others who are in their room. The place is clean. There is an activities chart on the wall but all the times I have been in there the only activity is music and trying to get the residences to also sing along. The TV is going all the time.

I recently visited this community with my Dad. The building and grounds are very nice. It is apparent they have spent more money on the grounds than the building, there are several issues on the inside that I would have addressed before the outside. The people taking care of the Residents are very friendly and seem to really care about each Resident. The people I met and talked with only wanted to talk about how many things they were doing like trips out of the building and parties. I thank that is really good. But, I'm looking for a place to take care of my Dad. I'm a little hesitate about a place that has three people responsible for activities and only 1 Nurse. I will continue to look, but Ashford Court will remain on my list as a possible.

The facility is new so presents well but it is not managed well. We have had issues with meds running out and med mistakes. My family member has to ask for a shower instead of being on a regular schedule. Community activities are regularly cancelled. Admin does not respond to requests for meetings. I would recommend staying away from this facility until there are changes made. There is no accountability and lots of excuses made. We are sorry that we chose this facility. They make promises they do not keep. I feel so guilty that I chose this facility.

I like the décor and the friendly residents. I don't like the harshness of the staff and there has been occasions where they run out of medication that is vital, missed dodes should not happen but they do. They also leave incontinent residents wet for long periods or leave them on the toilet for very long periods of time. I would not recommend this place. It's way too expensive for the care that's received.

My grandparents moved here a few months ago and things couldn't have seemed better. The tour and initial meetings went fantastic and everyone was so friendly and understanding of their needs. Unfortunately, it was a completely different story barely a week into them living there. Aids weren't giving them their medicine, giving bathing assistance, or even being around when an emergency button was pressed. The former head of the aids assured us that things were changing, only for her to be fired a few weeks later. Our family is currently looking into rehousing them because we were told by new management "they shouldn't have been accepted here based on the amount of care they need." We were deceived the entire onboarding process as to what kind of care they would be receiving. Major red flag for anyone looking to move a loved one here.

My loved one was only there for 12 days before they decided they couldn't handle her. They sent her to the hospital then informed us that they would not be taking her back. We were out all the move in fees, plus a month's lease (about $[removed] if I remember correctly) and had to scramble to find a group care home for her. It would have been better for us if they had been honest about what they're willing to do for personal care up front.

I would have rated [community removed] a 4-4.5, but now with the new ownership at Hunter trace, I have to decrease that to about a 2. Food choices are below expectations. Aid staffing is shorthanded. There is a lack of security protocol after regular business hours.