Stellar Senior Living

My wife was here and they never checked on her. They are very understaffed here. Everything started out good here then just went downhill. They would charge me things I never used. I had a lot of issues with the rehabilitation that they contracted. The only good thing here is it was a little bit less expensive, and they had a Dr or a nurse come 1x a week. I would not recommend this community. When I was moving her out the door was open a good 45 min with a buzzer going and nobody even came to see if it was a resident

My loved one was only here for three days. When they initially evaluated him, they assured me that they would be able to care for him. However, it became clear very quickly, that that was a lie. My loved one needs assistance getting out of bed, and he isn't very heavy. Still, the staff at The Groves were not equipped to help him. Instead, they told him to just stay in bed. They did not help him up, they did not change him, and they did not move him. I was able to take him out of The Groves, but when all was said and done, my loved one had pressure sores, cuts, and little dignity. I absolutely cannot recommend this community to others after the experience we had.

The worst care I have ever experienced in my life! If you care about your loved one who actually needs ANY medical care.... I urge you to look outside the tour, on the non wealthy side. Awful care. Yes it looks nice. But, if you truly want professional care... You can barely get help when your loved one truly needs it!

We were not happy with the care with this community. The price went up after we moved in and signed a contract. They withheld his medication due to incorrect or orders, his medication was missed. The medication management was terrible. They were not assisting him in personal needs. The caregivers were not attentive. The management was terrible.

Beware of this place trust me staff never comes to your room when you call ...they change eds like I change my clothes .....every one is nice but one ....[Removed] memory care don't go to that side she is rude says she will help you lies ......just to get you in there plus all the hidden fees you don't see until mom moves in then they hit you with the actual price .........every year they go up 6 to 8 percent on your rent ........it's nothing but a bad place .........

We have been very disappointed with the level of care in the memory care unit at The Oaks. A few of the aides are friendly but the rest are not. There isn't much interaction between the caregivers and residents. The food isn't as good as on the assisted living side. Personal items are continually being lost. It is not the warm and friendly environment we were hoping it would be.

Bed bugs, stolen debit card, much weight loss and a broken hip is what my loved one dealt with after spending 6.5 months at Olive Grove - beware this facility is not a very smart choice!

Having had spent a lot of time with my parent at this facility in their memory care while locating a better facility for her, I saw a lot of neglect. Residents are not looked after, cared for or treated with the kind of respect they inform you they will. The small staff they have are clearly not trained to handle the special nature of an Alzheimer/Dementia patient. Don't believe the sales tactics they use ... they are NOT an all level care facility for Alzheimer's. Barely a level 1 facility. There are better facilities that you can trust and have comfort that your loved one is being taken care of properly ... Atria is NOT IT!

I wanted to see how this community operates so I called to schedule a tour. I was unable to get a hold of any staff and I felt we were playing phone tag by the end. I feel they could have done better trying to communicate but overall I was not happy with the beginning interaction.

I had not lived at Parklane long before I realized that they were more interested in getting people into the facility than in actually meeting the needs of residents. This was not the active senior community I had anticipated. Several residents seldom, or never, left their rooms. Others had aides from a few hours per day to 24/7. Many meals were under par, and walkers were everywhere! I am too old to move again, but with steep annual price increases and the lack of concern for residents, I feel this was a bait and switch operation. I do not recommend this facility to others.

They raised rates 7.5% this year without warning, discussion, or with any justification provided. This is equivalent of a doubling of rates in 8 years. Food is sometimes good, but often marginal. The quality of some of the "ingredients" is not good. After a big showing of care to get residents enrolled, the care factor disappears. The bookkeeping procedures are dismal, prone to error, and out of the last century. Maintenance is slow and many needed repairs go unaddressed for months. The atrium and entry are very attractive; beyond that the halls are drab and dark. Reaching any meaningful level of management to discuss issues is impossible. I would not recommend Parklane to others.

The assessment process wasn't very thorough. Shortly after moving in they asked us to move, because they were not able to take care of my loved one. The nurse there was very rude. We did not have a good experience here at all. I would not recommend them.

3/13/15 I left Heritage Palmeras on Dec 1, 2014 with a credit balance on my account of $383. I have contacted them several times re a refund and so far have not received it. I find this to be poor service.

If you are looking for a lot of bells and whistles, you will get them at this facility. However, the quality of care is less than satisfactory. I highly recommend a Dropcam (nanny cam) being placed in the room if your loved one does not have the mental capacity to tell you what happens while you are away.

I only looked at the assisted living portion of Pueblo Norte and I would not put my loved ones in that building. It seemed like a prison. Dreary and sad. There was practically no place for the seniors to go to outside of their apartment. The dining room was just a small room that looked like a converted bedroom. The people who lived there did not seem happy. It only took me fifteen minutes to know that I wouldn't be placing my parents there. They need to make the building more cheerful and have a decent dining room for the seniors.

Don't be fooled by the nice look of this place or the salesperson trying to get you to sign up. You will regret putting your loved one here, and it will be heartbreaking. We thought this would be a safe place for our mother, it is not! They are short staffed and there is high turnover, so residents in Assisted Living have to wait a very long time for a caregiver to come help. The call system is useless and rarely works properly. There are constant medication errors at Clayton Oaks. They allow unqualified people to distribute medicine, because they have very few trained staff. In Memory Care, residents are either parked in front of a TV for hours, or left alone in bed with soiled clothes and missing meals because it's easier for the caregivers to just leave them there. The staff has no empathy for them. Many of the residents have fallen and broken bones. Family members install cameras in the rooms, and have watched helplessly as their parent was treated with neglect. Clayton Oaks had a major COVID outbreak and at least nine residents tested positive, and many staff members. I would not recommend this place to anyone. Your parent will quickly experience major decline if you admit them here. I hope my review can save at least one person.

The management was replaced 1 1/2 years. With the new management it is awful. Every week it seems thing get worse. The food is awful and since covid It was the worse everything. Everything is brought in. Almost nothing is home made. Many people move in and move out within 6 months. Activities were the only good thing, but every time we get an activities director they, quit. There is hardly any people here that worked for former management. There are very few good things I can think of. I've been here a long time and hate to move because of the friends I've made but soon it may be necessary.

The morning after we moved my mother into Courtyard at Jamestown Memory Care, my sister, her daughter-in-law, and my best friend walked in her room to find my mom with her head between the headboard and mattress. All the covers were on the floor, and she was covered in urine. She was cold, very scared, and confused. I would never wish this nightmare experience on anyone's loved one!

This was a HORRIBLE experience in which had been provided during my last month in which I paid for the entirety of my unit. The end date of my stay was to be 3/31/2020. On a Friday, 2 weeks before month end I was told to remove myself at that time even though I had paid the full amount. I was given my walking papers at that time WITHOUT notification ahead of time. I am EXTREMELY disappointed with the upper management employed by the staff escorting me out of the residence at a given notice. Not only was I escorted from the premises BUT the higher chain of command should know that they just lost a resident whom was paying $2350 per month due to the action that the executive director took. I am in a better Senior facility at this time and DO NOT have to take up with the nonsense that occurred at Thunderbird Senior Living.

Please don’t have your love ones live at Atria Heritage. My Mom has lived here 5 years and since Atria has taken over the changes particularly the meal management have been horrible! The food quality and preparation is terrible. Many residents have complained to head chef, [name removed] and he told them there will be no changes made. They have also complained to upper management with no results. My family had Christmas dinner today and the steak was so tough it was impossible to eat. Several of the residents came by our table and said their dinners were dreadful! Arteria increased my Mom’s rent last year 6.5 percent and 11.6 percent this year!