Stellar Senior Living

This community does not have air conditioned hallways for the residents to move from building to building. They have to take a golf cart to get to the cafeteria. They also do not have a dining area like a restaurant it is cafeteria style.

Facilities are attractive, but attitude is mediocre. It is part of a large corporate structure and, perhaps, that affects the style and culture. The have an attractive "sales pitch," but have difficulty living up to their promises. The staff, for the most part is compassionate, but not always competent. The food is edible, but not always tasty and does not measure up to some of the better facilities of the area. It appears the staff is overworked.

Not happy. My 88 year old mother in law was there for a 2nd respite stay. The lobby renovations and dining room problems were disturbing. Hopefully they will be fixed for her next stay.

Generally speaking, Winslow Court is a place with a lot of potential. The staff seems friendly and caring. The price is reasonable although the cost increases yearly. The food is bland and prepared with too much salt. There is a residents' committee that meets once a month to discuss concerns, but rarely changes are made to make life there more comfortable and the committee is comprised of people who have been there many years. Residences aren't asked to voice their ideas for improvement. Everything is outdated including furniture, bathrooms, decorations, elevators, air conditioners, meal plans, and activities. So much could be improved upon to make this a great place.

Very clean friendly staff just don't feel the level of care and the level care paying for not getting the level. Found hearing aid under the bed and patient broke glass in room and staff not picked up glass, patient stepped on.

Not a bad place, but a high turnover of staff and the manager could use some lessons in politeness . Sleeping bags? I think not, but they will set you up with a bed provided the room is private, and for a night here and there. Food was sub-par, but acceptable. Overpriced, for a state funded facility, rooms start at $2500 a month.

I had my own little kitchen area which I liked. I don't think I gave it a real chance. My room was on the third floor and they had big long hallways I just couldn't get around that easy. The apartment wasn't as nice as I would have liked. The people were not friendly here. It was really clicquey. It was dark everywhere and just not very happy feeling. I had storage here, which I did like.

My mom lived at Broadway Proper for several years. She loved it there and was the life of the party at all the special buffets and picnics. My mom was starting to have some undetermined health issues so unfortunately she needed to call 911 several times. At some point [name removed] told my mom that she had to stop because it was making the facility look bad. My mom replied that calling 911 was not in her head; as if someone had hinted towards this previously. Shortly after this [name removed] and my mom's Dr. called me and basically told me my mom had mental health concerns and needed to leave. My mom was in the hospital at the time!! While looking for a place to go from a rehab place. My mom went to the hospital again. Come to find out that this whole time my mom was dealing with a infected gallbladder that was now septic. It wasn't in her head just as she said. She was in the hospital around the time she was supposed to move they knew this. [name removed] called and asked when we could clean out her things.

Ask how much time is spent one on one to help memory care residents. Staff at the Groves don't seem to care about personal property,like clothes, whether they go missing or not. They are very nice to the residents.

They have really gone downhill in the last year! New administration, not enough caregivers and the food is not consistent. They do not have a chef, even though they say they do! Don't place anybody at La Sonora, recommend a different facility! I would say to the families, looking for assisted-living, to speak to the residents and see what they say about the place they are considering. I would also ask how long the nurse and director have been at the facility. There is so much turnover at La Sonora.

My parent is in memory Care here and the support is absolutely abysmal. Their is no real caregiving support, there is so much turnover and the staff they have does not seem qualified. There are no activities, they don't seem to know my parents name or anything about them. We try to call and no one ever answers or calls back. We pay over $[fee removed] a month and do not get even close to our money's worth. It's no wonder people are moving their parents out of the place on a regular basis. I wish we had this alternative, we would leave in a heartbeat.

There was significant issues with medications, trash removal, cleaning of the room, and laundry. They are working to fix these things but they will have to regain my trust. They need more fun activities for the residents. The food definitely needs help all meals.

They are understaffed & overwhelmed. On top of that, they went thru a management change [date removed] & are struggling with issues related to that. I would not recommend Orchard Park at Southfork at this time.

I couldn't refer anyone to them. The staff that worked with my mom were nice enough, but they weren't trained well enough to handle situations that would come up. Med techs would continually run out of meds for my mom and not order a new supply. Doses would be skipped and we would not be notified. My mom was left sitting on the toilet many times for 30-45 minutes. Had several falls and waited long periods of time before getting help. She didn't get showered when she was supposed to, her apartment was not cleaned when it was scheduled. We had billing issues a lot, and the management team was less than capable at solving problems. They are not best of state, and the management company was not stellar.

The building is in one of the worst areas of Albuquerque. The homeless issue is horrible. I feel so unsafe when I visit my mom. The food has been a lot better recently but the amount of times I’ve heard staff complaining is ridiculous. For an independent living there are a lot of residents who do not seem independent either. Pretty disappointed with this community.

The residents for the most part are wonderful and kind. I made a number of friends while I was living there. Thunderbird has been under new management since Dec 2023, they are Stellar Living. They are making many changes (too numerous to count). I'm confident it will be a better run facility at some point. I'm glad for these changes for the sake of the residents, they deserved better than what was before Stellar took over. My biggest complaint was the food and food service. It was terrible so I moved to another place. Stellar, is however, completely updating the kitchen and they are installing AC. So Bravo for all they are doing!

In April of [removed] I moved my mother into South Gate Senior Living, (it was under Stellar Senior Living as its parent corporation) For almost 4 years they took excellent care of my mother and the facility won multiple awards for how well the clients were treated. This year apparently Stellar sold to Pinnacle and Pinnacle decided in all their wisdom to replace the top three directors and bring in their own people. This was very foolish on their part My mother recently passed away and the only communication that SGSL has done with me is to try and convince me to sign a new contract with them (this was before my mom passed). When I told them I wasn't going to sign and most likely would move my mom as they had done nothing to impress me and gain my trust at that point they did not respond at all. when my mother passed shortly after I received no communication from them. Not a condolence call, not a card, nothing. The new executive director is never there, and won't return calls.

This is a review on costs only because it is so difficult to actually get costs from any facility. Memory care for a private room will run $[removed] per month based on the information they provided to me. It ought to have all five star reviews for that amount of money. Not for your average resident.

My loved one was previously a resident at The Forum at Tucson. They are not really capable of taking care of a hospice patient. The staff were not knowledgeable enough to take care of my loved one's needs. They had to be told several times that she couldn't eat on her own. One of the male staff took her from her bed to give her a shower. My family member who was there told him we have [name removed] from Harmony that will give her a shower. He said he couldn't wait for her, against her request. She wanted to leave the room and tell someone, but he said she had to stay. The way he handled my loved one was totally humiliated and said she wanted to just die. I did not discuss this with anyone in charge because I was afraid they would take it out on her.

Mom was there for a year, and initially things seemed good, but soon became apparent that the promises for changing sheets, help with dentures, hearing aids, showers, and giving doctor ordered supplements happened sporadically or not at all. These services are extra charges, and I was the one doing them much of the time. Management does not hold employees accountable. Med techs would lie about giving Mom supplements. She would go a week or more without a shower, until I would come and take care of it. Many discussions with the Directors resulted in temporary changes at best. Care staff turnover is constant and most are not trained how to use different approaches or understand dementia. A few staff were great and interacted positively with the residents - front desk, activities director, chef, physical therapy staff, and a couple of care givers that Mom loved. After a year of increasing stress, we moved mom to a different facility, and it was the best decision we could have made.