Tarantino Properties, Inc

We toured Falls River Villages when searching for an Assisted Living facility for our loved one. The facility and tour were okay. The cleanliness and friendliness seemed okay. However, I just knew it wasn't the right fit for my loved one. We decided to continue with our search.

My Father would be alive today if he hadn't fallen on that hard floor 3 times. Hitting his head at least one time with a knot resulting. The meals prepared were terrible. Very unprofessional. My father went to rehab, and right before his release, the social worker told me Kirby Gate informed them that my Father was not allowed to return there. I scrambled to find a place for my dad. I was able to get his personals out before the end of that month, and I asked them for a refund for the remaining time, they never replied, therefore they stole money from me. Unfortunately, my Father passed away on [date removed]. Kirby Point is a horrible facility for Dementia patients.

There was a huge turnover of personnel. They wanted a $1700 per month increase for no increase in services. I would not recommend this place.

The actual care was fine - Dad's room was kept clean and he was kept clean, and they reported his cellulitis and got him to the hospital quickly. But the business side of the community is horrible. The nurses and caretakers were great, I have no complaints about them, but the administration is a nightmare. First; they tried to bill me [amount removed] more than the lease said and the excuse was "oh we never read the lease." Then, I was promised in writing by text message that first month would be pro-rated - nope, failed to honor that. My dad was treated quite well, but I was treated extremely poorly as the payer on this bill. I felt like they made every effort to effectively steal money by trying to charge me [amount removed] more, by going back on their word about pro-rating, and then by terminating the lease but still expecting me to pay. I had a horrendous experience with this facility.

Some of the caregivers are really good, and others are not. My loved one likes the food. Activities have improved and she goes above and beyond, to get the residents engaged. It's a close location. They need to improve on, their customer services skills, and being more welcoming when people walk in.

The caregivers there are incredible yet understaffed. Often forced to work double shifts and it's tough to keep the good ones. Comfortable downstairs where the expensive units are but upstairs in the low rent district, it's.hot as heck in the hallways and within the seniors apartments. We all know how hot it gets in Houston. When touring, be sure to go upstairs. Again, the caregivers are phenomenal!!

It's a nice place overall. They take good care of my loved one. But the food has not been good at all. They told me it would be good, home cooked meals. But everything is deep fried, and they serve lunch leftovers at dinner. They also think cabbage and potatoes is a whole meal. For as much as we're paying, they should have better food.

Food is big concern. Not enough they run out of meals. Lack proper protein. Very understaffed for the last year. . Poor craft activities even though they have a director. Staff complaints of low wages and not enough help. But with all these issues they raised the rent again. Maintenance is poor , lights out in parking lot for a year. Very dangerous. The saving grace is the the residents take care of one another and front desk employees are wonderful. I believe all this will be rectified with proper staffing..

We toured with The Pointe at Kirby Gate. Unfortunately they would not take my loved one because she has a colostomy bag and they cannot handle that type of care.

Our family had an in person tour and it was a nice tour but from what we saw we just new this was not going to be the best place for our loved one

At first my loved one had a lot of unhappy things to say. She felt the staff talked to the residents like children and bossed them around instead of speaking to them as adults. She doesn't say that so much lately, so I think that has calmed down a bit. Recently a lot of staff have resigned - the director, maintenance man, head nurse, the admissions lady. I'm hoping things will improve with the new director. My loved one says the food is really difficult to eat - it's often too hard to chew, and sometimes unrecognizable. But the new director is nice and wiling to speak with me. So we're hoping things will get better with the new new director. And my loved one's nursing care has been great throughout.

This is our first experience with assisted living, so we don't have much to compare it to. We have had ups and downs during the adjustment period. The food is not very good at all in my opinion and my loved ones. The staff is super friendly, everyone is so sweet, but the wait time when you need things is long at times. Sometimes it starts to improve and then it goes back to being longer wait times.

The value ws higher. The quality of foood, was less than what I saw at other places. The location was further away, and they did not have washers/dryers in the units.

We were hoping our loved one wouldn't be in the locked memory care side, but we didn't have a choice once she ran on her first day there. She speaks really well and only has short-term memory loss, so she doesn't quite fit in with the other memory care residents. I wish every now and then they'd let her go over to the brighter assisted living side. I wish she had more things to do in memory care, and that it wasn't so dark. They are fixing it up though. They had put new carpet in the halls the other day. I think she's safe and they don't allow anything bad to happen to her. I just wish they could get through to her to get her to shower and things more, although we struggled with that too when she was with us. But with time, she seems to be adjusting. They have some new staff members that are great. One of the administrators is really nice, and she always asks my father how he's doing when he comes to visit my mom, which he appreciates.

If management did not change so often it would be better.

The care services change frequently, staff turnover rate is frequently, activities are good, and the residents are friendly. The meals vary from tasteful to tasteless. Overall, the price is reasonable compared to other facilities. Elevator stays out so look for an apartment downstairs if needed. The courtyards are nice but they need each corridor painted different colors to help new residents find their way around. Community room where most gatherings are held, needs better ventilation to prevent COVID outbreaks.

The apartment itself was really perfect. But I think as a result of Covid, and also they had a freeze where a lot of their pipes froze, and also they had a change in ownership - there were some challenges, and the, amenities weren’t as good. My family member never liked the food and wouldn’t eat it. The on-site beauty shop she had been using was closed when the ceiling crashed down on it during the freeze. It was also a long walk to the dog park area that they required you to take your dog to do its business, and the area wasn’t maintained. People didn't pick up after their dogs, and the garbage cans were always full. Also, if your room wasn't on the inside of the courtyard, the view just overlooked the parking lot, which wasn’t great.

I am very disappointed with the care that my mother is getting from this facility. The staff are very friendly, courteous and sweet. I put her there to be taken care of. From day one we have had issues & then they sold the facility to a new owner. That was another adjustment that had to be made. I am considering taking my mother out of here & keeping her at home within the next few months. I recently checked her bottom when I visited her; it was red & she was starting to get bed sores. I put a list of 10 checkpoints in her room for the attendants to check & I haven't seen them check any of them. They're supposed to take her down for every meal to the dining area & I've noticed only about 50% of the time they do that. Assisted Living means just that assisting a person & we are paying extra money for her to have some special care. I would highly recommend asking lots of questions & going at different times of the day evening night & weekends especially.

I do not feel like this community was very responsive to my loved one while she was in this community. My loved one was very sick and I was trying to get a hold of her and they kept telling me that my loved one was okay. She was not okay and needed to see a doctor. In the beginning I felt like they were very friendly but after move in I feel like things began to change.

The facility is okay just did not get that right feeling that we were looking for for my loved one.