The Arbor Company

What we like the most about ArborTerrace is the convenience, the size, the friendliness, and the management participation and overall care. It is a family atmosphere.

Nice place, always clean. Nice outside areas to relax and private outside area in memory care. Activities throughout the day in memory care and personal care. Pet therapy and music therapy. Happy hour on Thursdays with live music in the lobby. Staff is very friendly. As with any facility, some aides go above and beyond and treat your loved one like their own. Others are not as passionate about their work. And that’s why I gave 4.5 stars instead of 5.

The staff is excellent and that is what matters most. They really care and know the residence. I am very happy with the move. Be careful and verify facts before committing. Sales is sometimes “salesy” and we were told a few things prior to moving in that turned out to be inaccurate but still glad we moved mom in. All in all very happy!!

It was mostly positive. Very clean, well run and maintained facility. If the care attendants could have been better it would have been a 5 overall.

Food is great, health care average, not making sure patient is clean and dressed very poor. Based off of the experience, I would recommend them to others.

We chose Arbor Terrace Lakeway because of the cleanliness, the professionalism, the friendliness and the attention to residents. The staff is very easy to work with and they are receptive to helping in any way they can.

The facility is well kept clean in the staff are nice, courteous and professional. They take care of my mom as well as they can be as she’s 100 years old. Her room is nice and comfortable housekeeping could probably do a little bit better on the cleaning.… But overall it it it suits the purpose of what we were looking for and what she needs

The Staff is very friendly & accommodating!! There are a lot of Activities for the residents... The facility is always very clean!! I would definitely recommend this facility to others in need of a Sr. Living Facility.

Some updating needs to occur with the elevators and pool area. Otherwise the area is very clean. The people are all very kind. The staff are very attentive. I love the doctor/nurse/PT staff. They could really improved on the food. Activities have improved greatly. I feel seasonally it diminishes some in the summer. The one thing I wish they would also try to motive would be an established walking path for seniors. The value is here. It is affordable and the apartments are great. The people are truly caring and are lovely. My parents love it here.

Director, [name removed], is a great communicator and goes the extra mile. The staff at Arbor Terrace work with our loved one to help her take advantage of the services and activities available to her. The atmosphere is warm and welcoming and the food is good.

Overall a good experience and the level of care was good. We liked the ratio of patients to care givers. It was expensive at the end and may have pushed us to seek more cost effective care.

We chose Arbor Terrace Mount Laurel mainly due to the availability they had and the convenient location to all of our family members. The staff has been very nice. There is just not enough aides. Overall, I would recommend Arbor Terrace to others looking.

Biggest problem is that there are not enough staff. Second problem is the rigidity of dining arrangements. Everyone must have an assigned table and an assigned time for eating. Breakfast and dinner are provided but I don't eat breakfast and I still do not have a permanent dinner table after 3 months. They cannot provide a table at my preferred time of 5:45 and want me to eat at 6:30 which is too late. Third problem is that the quality of the food is quite variable. The facility is not helpful for people who cannot eat dairy products.

Arbor Terrace Hamilton Mill is a well-run, quality facility. It was an especially great if the resident can walk or can transfer from wheelchair on their own. Our challenge: the memory center did not allow Hoyer lifts. When a Hoyer lift became necessary, our loved one (who was in Hospice) was given a 30 day notice to leave. Even though Hospice would supply the Hoyer lift, Arbor Terrace would not allow it. So we had to move a 91-year old Alzheimer’s patient within 30 days. Arbor Terrace is a beautiful facility, and can be a great place to live. It unfortunately didn’t work out that way for us.

She is in Arbor Terrace and very happy, and based on the experience we have had so far, we would recommend this community to other families

This is my opinion, but I would have to give all the overall ratings a 4 and if there was a category for management I would have to give them a 3. Their is very little direct interfacing with the residents that than in meetings

The level of care and available PT/OT therapy onsite is excellent. Staff is overall friendly during visits as well as responsive with regards to long term care inquiries and processing. Staff is kind and attentive to residents.

Overall I really recommend Arbor Terrace of Exton . The engagement team is top notch and the activities are fabulous. It is a new facility in great shape and the staff are all really nice . Unfortunately, the food could be much better , otherwise great for place.

My loved one is currently a resident at The Preserve at Palm-Aire and the overall experience has been good so far. The cleanliness and the staff are great. The friendliness, care services and activities are good. The meals are okay. As for recommending The Preserve at Palm-Aire to others, I'm still on the fence.

The food can always be better but both of our loved ones have gained weight there so it can't be that bad. The pricing could be better too.