The Arbor Company

Our family member has been a resident for several months and we have noticed significant employees turn over leaving us wondering what is really going on? They are always short staffed and the 10 min response time guarantee is not being adhered to however they will insist it is. They promise the world but can't deliver and not accommodating. Beware and don't be fooled by the esthetic.

Brand new and beautiful. Only 7 residents out of 28 so far. Not sure about handling Dad's tough behavior.

My parents were living in the assisted living apartment. While the apartment and facility was nice the level of care was not what I expected. The staff was friendly but extremely over worked. In the 2 months they lived there I had to do laundry 4 times - staff would stop by and ask my mom (who suffers from cognitive issues) if they had laundry to do- of course she said no and they would move on. The facility needs to take more care in fall prevention as well. They spent a lot in cosmetic refurbishing but with seniors you need to focus on residents. You don’t get many second chances. I regret moving my parents to this facility. My dad was in the ER 4 times in the month of May. Needless to say I moved them out. If you visited in the weekend it was a ghost town - scary that you could often walk the halls and not see any staff around. Call button response time was well over 20 minutes.

The food in the dining room is terrible. The limited menu is repetitive with no real options to choose from.

Really bad "gourmet" meals Management really lies to prospective tenants Really way overpriced No medical facilities Tenants move in and then out

Both parents started out in Assisted Living at Atria and transitioned to Memory Care after a year. Once in that unit, we had constant problems. Both parents contracted skin infections (scabies) from unsanitary conditions. Laundry was not done frequently ($80/mo) and my parents would often wear other residents clothing. Clothing disappeared. Sheets and towels were rarely their own despite being well marked. We had to follow up constantly with management for medical attention. Looks lovely at first glance but dig a little deeper.

I have lived here for 2yrs. The first year was wonderful. This past year it has gone down hill terrible! Short staffed,food horrible! Running out of food to be served, no syrup when they have waffles on menu, sloppy Joes with cold hard onion rings plus hush puppies? Which are hard outside and gummy inside (why hush puppies?) we don't like any of it. Then take leftovers sloppy Joe and make spaghetti with it. We have soup 6 or more times a week. seniorsThey take Care givers and make them Med.techs. Residents are getting more upset each day. They even ran out of cups they use to give water in when giving meds.

Nice-looking building and some of the staff are wonderful, but they raised the monthly rent almost 10% every year (30 days notice) and there is very high staff turnover. Don't try to contact corporate with any issues - contact info not to be found anywhere. We moved mom out. I have years of billings and correspondence to confirm that mom lived there.

First, We needed to go to a facility where we needed full care for my wife, because I needed to heal from a hernia operation. We were assured that Arbor Terrace could provide this care. Our impression of the facility is very positive. The surroundings are great and very clean, the people are friendly, very homey and friendly place to be. Since I would be unable to care for my wife, it my understanding that all I had to do was signal for help, and someone would be there to provide this help within a maximum of 10 minutes. To our disappointment, that was not the case. We would usually have to wait 45 minutes or more. When I asked the aide why it took so long to respond to our call, she said that she was busy helping someone else. I told her that I understood that when she was busy, she was to call another aide to attend to our call. He response was, they are busy also. During our stay we had two emergencies that the response time that 45 minute wait. The wait time is especially bad is during meal time, when the aides are transporting residents down to the dinning room. If someone has an emergency during that time, they could be I real trouble.

I was not very impressed with the tour I had taken of this community. I did not get a warm cozy feeling from it and felt like I was walking into a hotel when I arrived. Everything just felt very temporary not like somewhere I would want my mother to live long term. I also thought the lady who gave me my tour [Removed] could have done a better job. She was not very knowledgeable and seemed to rush us though.

Arbor Terrace is a well appointed facility in Lanham, Maryland, which boosts of scheduled activity offerings, dining choices and internal services. While the staff is very nice, there seems to be few of them. No one monitors resident water intake, food consumption, or regular well being. One family reported that their Mother had to be hospitalized four times in one year for dehydration. When we insisted that the 'nursing' staff monitor and encourage our parents water consumption, the excuse that was given is that they did not want to interfere with patient's rights. When our mother fell, they could not tell us how long she had been on the floor of her room as there is not a system for recording consistent room checks.

Dogwood forest has staff that are rude. They do not want your loved one coming back to their facility if they get sick. They would rather them go to a nursing home or out on the street before they will let them come back. No heart whatsoever. We will be looking for a new place for our father.

All fluff. The staff does not seem to know what is going on. They seem very confused. Not impressed. Not impressed at all. Arbor Terrace Crabapple portrays a very "hands on" and "on top" of assisted living but it is lacking in all respects. My in laws have been there a while and it has not changed Sad for such a high cost of assisted living.

My mother moved into Arbor Terrace Norwood in [date removed]. She walked into the facility with the aid of a walker singing and dancing. In the space of 11 months she fell 3 times. One time requiring 10 stitches to her face. Within 8 months she was confined to a wheelchair and hasn’t walked since. Her basic needs regarding hygiene weren’t met. She had dirty feet, scales, peeling skin and black pitted areas. On one occasion I found bruises on her body that had been there for sometime. It was only because I bought new clothes and took her into her room to try them on that I discovered them. I was told she bumped into a counter . I was denied a copy of the official report. As a result of the falls my mother wasn’t the same anymore. Every fall is traumatic for a dementia patient. It became hard for her to feed herself and so I’d find her dirty with breakfast and lunch remnants all over her. She’s a shell of who she was 13 months ago and I blame Arbor for not keeping her safe. Stay away.

I am in CNA school and a fellow student told and showed us proof about the shady practices that take place here. She was hired as a caregiver but they had her passing meds, Inserting tubes, cleaning tubes, and etc as an unlicensed person. This is a safety concern! No one without a meds license or Cna license should be inserting tubes or passing meds that’s such a liability. BEWARE! I was so disturbed by what i heard and saw and had to post.

If you want to see your loved one decline rapidly then memorycare is the place to accomplish that. However if you care about your loved one and wish to ensure their longevity then seek another facility as the director of memorycare and the upper management at the facility is only concerned about superficial appearances. The cosmetic look is golden but once you have signed on you will see all the cracks are in their foundation and once your back is turned you will see the true service for your money. Think twice as this is a costly decision on many fronts!

My mother was there for over three years and the level of care continued to decline as she needed more care. Medications were messed up and left laying on the floor (more than once); feces was not cleaned up on bedding (more than once); rather than attend to her incontinence issues, they would double up her Depends. Was left in room to eat all three meals - never encouraged to join others. Doctors orders were given to help with bathing and brushing teeth - neither happened. Would push her alarm button upon falling and often it would take over 30 minutes before staff showed up to help. Staff was not responsive to emails or calls. Room, while spacious, was rarely cleaned and had an odor that was never addressed. Very expensive for what you get...or don't get. If your loved one is extremely independent, they will thrive here. But if they need any assistance, they will quickly diminish as we saw happen with my mom.

Arbor Terrace seems to be unable to accomplish what we at home did 100% of the time… administer medication to my mother. As of today — [date removed] — they are still working through her supplies from May. What’s more, I was only informed that she wasn’t taking her medication a couple weeks ago. My mother suffers from Alzheimer’s as because Arbor Terrace neither administered the medication nor informed me promptly of the problem that might have been addressed, her condition has declined significantly. One of their charge nurses has repeatedly provide me with false information and is argumentative and unprofessional. I would not recommend this facility. The facility is nice and most of the staff is professional, but some of the nursing staff is horrible. And that’s tge most important staff.

Don't be deceived by the appearance of this facility. Checkout Complaints filed with PA Gov. of facility and director of nursing [removed] I moved my loved one out of Arbor, as the facility was unable to perform the care and services it prescribed under the state mandated Resident Supported Care Plan RASP. My patience was exhausted after many many months of complaining about, among many other things, finding her sheets dirty and her room un-cleaned as well.

The facility is not a good choice for a person who needs a higher level of hands on care. Nursing/ care staff is difficult to work with in solving problems. May be okay if someone is fairly independent. I would not recommend the facility.