The Arbor Company

If you want what your money to cover the services your loved one's care plan covers, then Arbor Terrace is NOT the place.

Lakeside suggested mother spend 3 weeks in another rehab facility to meet level of care requirements. Weekly reviews were upbeat and positive. Completed all paperwork, obtained a move in date and they cashed 5K deposit check. After numerous delays and avoidance by management, we were told she was not a fit for Lakeside standards on the 20th day of rehab. Waisted 3 weeks where we could have been looking for another facility. Extremely dissatisfied with the service/noncommittal effort to string along the ultimate refusal. Good news.. Only took an additional 2 weeks to get 5K back from Lakeside. Mother residing in another facility on the island we found in 1 day with willingness to help her, understanding of her needs lessoning restrictions or delays. Feel Lakeside is screening potential residents with little to no maintenance requirements for acceptance due to being a new senior care facility...

Unclean, most of 2nd shift is very unfriendly,hard to understand. Would not recommend at all. Staff is underpaid so quality & treatment is poor. They don’t do many activities, nothing to try to help improve mobility, sharpness of mind. It’s just a place you go to die.

My mother has been at Arbor Terrace for about 8 months. This was a brand new facility and unfortunately they are still ramping up and not fully staffed. Mom has been spending way too much time in her room without enough afternoon and early evening activities to attend. They are too short staffed to provide residents reminders about upcoming activities, or assist residents to get to activities. Since the facility is brand new, they need more time to get established, and get staff in programs in place to properly care for residents that need extra assistance.

Now the drink glasses are like shot glasses. It would be helpful if the facility would stop writing fake reveiws. Tryed to talk to the manager knocked on her door she didnt answer went outside she was sitting at her desk got up closed the curtain nasty nasty nasty. Food is below subpar. The Waite staff is great they put up with a lot of BS due to the poor management in the front office. They are uninterested in the people live here they are very interested on what they can get. The enterment consistes of watching each other grow older. Arbor is not interested in your concerns, due yourself a favor spend a little more go to a place where you are treated like a human. Shutting the curtain indeed!

Very High Priced for the area and there was NO Nurse after second shift. The memory care facility also smelled.

I selected The Preserve at Palm Aire based on the marketing dept's assurance that they could meet the needs of my parents after living independently. I found this not to be the case. My parents have been together more than 60 years. My mom has Alzheimer's, very mobile, not an elopement risk, but need help with bathing and grooming. My dad uses a walker, is very sharp but need help taking care of my mom. After several meetings with management, including an over 2 hour meeting with my parents and their staff (nursing, director, etc). We decided on accommodations and level of care. I shared every detail about my parents, tips to managing my mom's care, everything! They told me that their staff was highly trained and would able to manage their care. They moved in mid January 2017 and things went downhill from there. They asked me to allow the staff to get them acclimated to their new home. They were there a week when I visited. My mom had not been showered, her underwear was soiled, had not been changed for days and my dad was feeding her dinner. I could not believe it. My mom was supposed to be showered and dressed each day and they were to eat meals in the dining room. I complained constantly about their care and the staff began to step up. After about 3 weeks I was told that my parents could no longer reside there and would have to move in 45 days, but they were pushing us to move out sooner. They offered Memory Care, but my dad was not allowed to move in with her and it was twice the price. I thought I found the perfect place, but it was just an illusion. After all of that I'm back where I started. I moved them in with me at the end of February, but the furniture was there until early March. They charged for their care even though they weren't there and I haven't received the community fee back yet. A huge disappointment.

This place is horrible and needs to shut down immediately. The community from the time you walk up smells disgusting and the community is kept very filthy. There is not enough staff to take care of the residents and the staff that is there are very bad. My loved one was neglected on many occasions and the head [Removed] was of no assistance to us. She just kept saying well this might not be the place for your loved one then. Never any kind of resolution for them not doing what they needed for the residents. I would never recommend this place to anyone.

It is horrible at The Vantage at Cityview. The food and dining room is just a horrible experience. The service and food is terrible. They say they will do things here and they don't. They still don't have anything fixed that they said they would. I would like to move as soon as possible. Everybody I know of here is ready to leave. It has not been a goo experience.

A dear friend who has Parkinson's move in recently . They were promised a max wait of 5 mins when the button was pushed . It took 23 mins . They are severely understaffed , yet people are steadily moving in .more money. The doctor left specific orders concerning meds that we're not carried out. It was a difficult decision to move from their home , which has been even more difficult thanks to the harbors broken promises , if you are understaffed , stop moving people in ,!

Look else where - the staff are not attentive to your loved ones and management just wants your money.

I wouldn't trust these people with a pet mouse. They were very aggressive in recruiting my father out of a rehab facility despite knowing full well that his retirement income per month was roughly half what their "usual" monthly charges would be. They knew he had about $15,000 in savings and was waiting for his Veterans pension to be approved. They vacuumed his savings away over 6 weeks with all kinds of extra charges, put him in a room he could not come close to affording and when they knew his money was all but used up, they trumped up some allegations about him and threw him out. Since then they have been trying to collect around $1,000 more from me despite the fact that he had already paid for the "services" they are now billing for and that I am not in any way responsible for his debts. They also have a list of local social workers who funnel clients their way many of these social workers were previously employed there. It's a racket of the highest order.

Did not like facility at all. Smelled like urine and no one looked happy. Facility was uninviting.

After the experience we had here I would not recommend this community to anyone. Our loved one's apartment ended up getting a bad mouse infestation, and they did very little to clean things up, despite our constantly contacting them about it. Our loved one ended up getting sick from the conditions and even after an extended stay in the hospital when she returned no cleaning at all had been done, her soiled clothes were still in her hamper. Even now that we are moved out we're having trouble getting in touch with the billing department to settle things up.

Rooms to small plus too Pricey

My mother moved in less than a month ago and eats peanut butter and crackers because the food is terrible Arbor has always been known for good food something’s wrong they don’t even offer what she orders and substitute because they ran out this is unheard of

My husband was a resident at Atria Villages of Windsor Memory Care. The care was awful, the activities were non-existent and the management was unresponsive. Please take this seriously because I feel it is my duty to prevent someone else from making the mistake I made. They make the place very pretty but unfortunately they care more about appearances and profit than care. During the majority of the time my husband was there there was no Director of Memory Care (she was told to leave for reporting staffing and safety insufficiencies) and therefore rarely was the staff supervised which led to many dangerous situations. Please believe me - it is too late for my husband but I want to avoid someone else getting hurt. They should not be in the memory care business.

Unfortunately I cannot recommend Atria Villages at Windsor Memory Care and I advise you not to place a loved one there. As everyone said the facility is beautiful BUT the care is inadequate. The activities are lacking and not at all as described and promised. There is no leadership or management present most of the time. This lack of supervision leads to dangerous situations and people need to know that there is a lot more to a memory care facility than a lovely appearance. There needs to be caring, skilled, compassionate people. Training is definitely lacking. I hope they get there act together but right now things are not good.

My mom lived in the memory care and it turned out to be horrible. They told us when we moved my mom in there they work with and do things to help with memory and care. Well they did nothing even close to that. They put everyone in a day room, turn the tv on and let them sit there all day doing nothing. My mom had her own room where she could have spent time watching HER daily shows she always watched. In the 4 months my mom was there her mind went very rapidly out of all the years she had alzheimers. She also got scabbies in there. She fell several times, once breaking her shoulder. Her final fall was in that dayroom with supposed supervision and it ended up taking her life. So be careful as to all the great things they say they do because they don’t. Sure everything looks nice and the people are but the care is NOT!!!!

Abominable staff starting from the top down, especially the Executive Director and the ONLY RN on Staff, the Dir of Assisted Living. Everything from poor service and lack of care to medication mismanagement. No way this place should retain their ALS license. You can bring things to top management's attention at Arbor Group and they bring up to the local team who ignore and then retaliate by charging more money without any reasoning whatsoever. RUN! There is a reason that residents are moving out very quickly.