TJM Properties Inc

I have no issues with the staff at Lake Morton Plaza, they all seem nice and helpful. Communication with the family is okay, sometimes it takes awhile for them to get back to me. They do provide light housekeeping. The meals seem to be good from what I've seen. Moving in was fairly easy. The rooms are very big and nice. It's a full one bedroom apartment. I would recommend Lake Morton Plaza to others.

The staff is very friendly and accommodating. The price is reasonable and very clean. My mom is very well adjusted there! As far as the food goes, they could have more variety in vegetables. For activities - try to get some good entertainment that the residents would enjoy and can participate in. I would like to see the families of the residents to have a monthly meeting on our concerns and suggestions.

My grandma loves it. All the residents are happy.

They were very supportive, even before we signed a lease, to help with the hospital and rehab forms. The move in process was seamless, very adaptable to my timing, and very friendly about letting me have the room a couple days early. The meals were better the first few weeks, but since they moved from Truewood to Summerfield, the meals seem to have gotten more sparse. We hope that picks back up. They are willing to let me text them, which is good, but the front desk never seems to pick up the phone. I would recommend them to others. It has been a month and a half, and I am very pleased with the entire experience, and the is one of the nicest and friendliest places that I looked at.

I would definitely recommend this facility. The staff is very friendly and kind to the residents. The communication is good. They have been very helpful and keep me informed. Thank goodness for housekeeping! They do a great job with cleaning and laundry. Move in was smooth, they helped me with acquiring furniture and a TV for my father's room. He loves the food! They had a nice luncheon for both Thanksgiving and Christmas where the family was invited.

Housekeeping cleans my apartment once a week. The staff is friendly and attentive. The food is simple and very good, most of the time. Transportation available for outings. There is no "load elevator," making the move in somewhat cumbersome. Overall, I would recommend the facility to others.

The staff is welcoming and friendly. Immediately after move in prescription drugs were not administered although family provided the medication for a couple days until our loved one was put in the system - a bit concerning. Then medication was misplaced and again no meds for a couple of days and Truewood verbally told us they would pay for meds, however we were billed by Truewood. However, all other aspects of this facility are wonderful from housekeeping to food!

It is like a family. I picked this community because of the ambiance. They offer lots of fun activities.

Our family had an in person tour with Truewood by Merrill and we thought overall it was a good tour experience. We were impressed with [name removed] who works there

The staff was down to earth and friendly.They offer lots of activities too. We love it.My loved one is in memory care. They make sure she's clean, and has on clean clothes.

Our situation is unusual. Spring Haven changed owners 3 weeks after my dad moved in. When my dad moved in, no one was able to tell us what days were laundry or housekeeping, what the processes were and basic information. The marketing department and nursing department are wonderful! They really updated my dad's apartment nicely before he moved in. We were told during the tour that my dad could use the downstairs remodeled dining room that wasn't open yet. When it opened, he was told that assisted living could only use the dining room on the 2nd floor. Was this because of new owners? The sidewalks need to have the sand swept away, the parking lot has pot holes, and the grass is in dire need of replanting. We were told this was due to Hurricane and would be fixed. Lots of wood flooring has duct tape holding them down, because of warping. Repairs are being made, so you have to overlook all this. Overall we did have a positive experience.

Overall staff retention needs to improve. I would recommend to others. We've liked it so far. One negative is that nursing staff has a high turnover rate. But the staff seems to care about patient well-being. My loved one loves the food there.

Our family had an in person tour with Balmoral Assisted Living and it was in the middle of some renovations, but the staff and residents that I met were very friendly. I would give them a 4. Ultimately we liked another community better because it was all on one floor and had a furnished room to offer which is what our loved one wanted.

There are three meals a day, walk in to the beautiful dining area and be seated, you are attended to right away. The staff is very friendly and [name removed] (sales manager) is very friendly and helpful. She has outdone expectations.

The whole front area of the facility was damaged by a hurricane 5 months ago and we're still waiting for that to be fixed. The activities are lacking a bit. Mom says the food is pretty darn good. I'd say this facility is above average overall, but not great.

I picked this community, because of the friendliness, and helpfulness. The people to seem to like their job and people. I would recommend to other families.

Area of improvements - dining room is understaffed and food is average at best. Certain areas could use more deep cleaning. My mother in law is in independent living currently but will be transitioning to memory care at some point. We may move her to another facility for that since I've found out they never let the memory care residents outside.

This was a very, very nice community during the tour and signing the paper for our loved one. There is a huge book they provided to the family to review. They seem to care about our loved one. There is some confusion to the family on who to approach for our questions about our loved one. It is confusing to know who does what to care for our loved one. There are three meals a day served to the residents. There are snacks and plenty of food provided to the residents as well.

I believe the community is short staffed in memory care. However, the staff they have works hard to support the residents in the memory care unit. There are three meals a day served to the residents. The community is able to accommodate dietary restrictions. The staff communication with family and friends is good about our loved one.

This has been a positive experience with the community for us. I feel it was better than a prior community my loved one was at. I believe the community could use more staff; however, I feel a lot of communities could all use more staff as well. If your loved one needs more assistance the communities will place your loved one in Memory Care instead of Assisted Living. The meals currently are buffet due to the community working on the kitchen updates. I believe once the kitchen reopens the meals will improve.